Bright Pattern and OmniSphere360 have announced a partnership to combine AI-powered contact center software with unified communication solutions.
The partnership aims to provide exceptional and AI-enhanced customer journeys by leveraging Bright Pattern’s AI-powered omnichannel software.
OmniSphere360 will offer capabilities such as AI virtual agents, real-time agent assistance, and advanced interaction analytics to anticipate customer needs.
The partnership will enable seamless management of interactions across various channels like voice, email, chat, SMS, social media, and video.
Businesses in the USA and Canada are expected to benefit from enhanced efficiency, improved customer satisfaction, and a competitive edge in the market.
“We recognized that we share a vision with Bright Pattern, to empower businesses to create exceptional, respectful, and human-centered customer experiences,” said Pete Loukoumidis, Director of Technology, OmniSphere360. “Businesses in the USA and Canada will benefit from enhanced efficiency, improved customer satisfaction, and the ability to stay ahead in an increasingly competitive market.”
“Omnisphere360’s dedication to customer success and their deep understanding of the communication landscape make them an ideal partner for Bright Pattern,” said Michael McCloskey, CEO of Bright Pattern. “Together, we will provide businesses with superior AI capabilities, so they can deliver truly exceptional experiences to their customers.”
Bright Pattern’s contact center technology will be integrated with OmniSphere360’s communication solutions to empower businesses in delivering exceptional customer experiences.
Bright Pattern, known for its AI-powered omnichannel contact center platform, focuses on delivering unmatched time-to-value for over 500 customers across 30 countries.
OmniSphere360 specializes in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) to help organizations enhance customer engagement strategies and modernize communication infrastructure.
The partnership reflects a shared vision to create exceptional, respectful, and human-centered customer experiences.
