Allina Health has introduced “Alli,” an AI agent powered by SoundHound AI’s Amelia conversational AI platform to streamline patient access and enhance customer service.
Alli operates within Allina Health’s Customer Experience Center, integrating with the electronic medical record system to quickly identify and authenticate callers, enabling them to manage appointments and access various services without waiting on hold.
The implementation of Alli has led to operational improvements at Allina Health, with average call times reduced by 5–10 seconds and 80% of calls answered within 45 seconds, without the need for additional staffing.
By delegating routine tasks to Alli, customer experience representatives can now focus on patients with complex needs, offering personalized support and white-glove service.
Patients also benefit from increased self-service capabilities, gaining more control over their care journey through quick access to information and actions.
SoundHound AI’s AI agents are HIPAA-compliant and utilize advanced conversational AI technology to provide reliable, secure, and scalable solutions for healthcare organizations.
SoundHound AI, a global leader in voice and conversational intelligence, offers AI solutions across various industries, including healthcare, retail, financial services, automotive, and more.
For more information on SoundHound’s AI solutions for healthcare, visit their website at https://www.soundhound.com/voice-ai-solutions/healthcare/.
