ENTOUCH has been awarded the Customer Service Award by the Business Intelligence Group for its excellence in energy management solutions and smart building technology.
The company has set new standards in customer service by emphasizing responsiveness, efficiency, and community-driven values, redefining the customer service landscape in the energy management sector.
ENTOUCH prioritizes speed and precision, handling support tickets within 30 minutes and answering phone calls within 40 seconds, even during high-pressure events like severe weather conditions.
The company stands out for its empathetic service approach, demonstrating exceptional resilience and care for customers during challenging situations.
“In a field where rapid response and empathy must go hand in hand, ENTOUCH has raised the bar,” said Jon Bolen, ENTOUCH CEO, “Our commitment to acting with urgency and our ability to deliver exceptional support, even in challenging situations, exemplify what the future of customer service should look like.”
ENTOUCH’s customer service team focuses on providing exceptional service by leveraging their core value of “explosive urgency” and maintaining consistency through transitions.
The company has achieved industry-first standards by showcasing faster response times, outstanding team collaboration, and improvements in customer satisfaction, solidifying its position as a top contender in customer service.
