New India Assurance Co. Ltd., Oman, has been honored with the Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025.
The award recognizes the company’s dedication to providing exceptional service and customer satisfaction in the Sultanate under the leadership of Mr. Majid Abdul Rahim Jaffer Al Bahrani.
His Highness Sayyid Mohammed Bin Salem Al Said and Mr. Ahmed Essa Al Zadjali were present at the award ceremony, where Mr. Gaurav Sharma accepted the award on behalf of the company.
Mr. Gaurav Sharma expressed gratitude for the recognition, attributing it to the outstanding service provided by the team and thanking customers and partners for their trust and support.
The Oman CX Awards 2025 highlighted the importance of customer experience in brand reputation and success, with winners determined through nationwide consumer voting.
New India Assurance has introduced customer-centric innovations, such as a Customer Care Centre launched in December 2024, to enhance client accessibility and responsiveness.
Celebrating 50 years of operations in Oman, the company continues to set industry standards, reflecting the enduring trust and confidence of its customers.
