ISC-CX has introduced an AI-powered CX Intelligence Framework, revolutionizing customer experience measurement.
The framework combines traditional in-store evaluations with advanced AI technologies like emotion recognition and behavioral analysis.
“Some talk about the future of CX. We prefer to launch it,” says Hannes Holzer, Head of IT at ISC-CX.
The CX Intelligence Framework facilitates a shift from fragmented reporting to cohesive insights across customer journeys.
Early trials demonstrate improved conversion rates, operational efficiency, and customer satisfaction.
ISC-CX leverages decades of experience and data science to set new standards in the mystery shopping industry. The company collaborates with global brands like Nespresso and Lindt-Sprüngli to enhance customer experience analysis.
For more information, visit ISC-CX’s website at www.isc-cx.com.
