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Customer Service News

WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Lewisham Homes Selects Localz Technology to Improve Tenant Experience

Future Group Drives Productivity Gains with BigChange Job Management

Waterfield Tech Recaps Record Year of Growth

Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

GoSee Selects PCI Pal to Enhance Contact Centre Payment Experience

Nearly Half of Global Consumers Frustrated by English Language Internet and Technology

PCI Pal to Speak at CIO Watercooler Live London

TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore

Employers Are Stepping Up As 53% of Frontline Colleagues Report Symptoms of Stress

New Research Shows Organisations Are Failing to Grasp Customer Interaction Needs

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

Sabio Group Expands Into the Nordic Region and Strengthens Genesys Capability

Medallia Customer Experience Platform Chosen by SelectBlinds

BigChange Helps Surface Repair Specialist Prymo Double Business

Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center

Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign

Majorel Releases Majorel X as a Platform for CX Transformation Services