Recycled aggregates and waste management specialist Brewster Bros. has doubled its business with the help of the latest mobile workforce management technology from BigChange.
The cloud-based system has completely automated the sales process, from initial enquiries through to order fulfilment and invoicing, as part of a move to paperless working. Providing an end-to-end solution, BigChange is also reducing the back-office administration required to manage the mobile operation and is improving customer service with an online booking and tracking portal.
“We initially introduced BigChange’s JourneyWatch product when we took over the company a few years back to monitor driver behaviour and track our vehicles,” commented Scott Brewster, Managing Director of Livingston-based Brewster Bros. “We just needed to know who was doing what, where and when! However, after six months we realised the full jobbing system has so much more to offer. BigChange is now fundamental to our business and has helped us grow the operation by around 100 per cent from 2018 to 2020.”
A resource management company for the construction industry, Brewster Bros operates across the central belt of Scotland. Offering environmentally compliant waste disposal as well as supplying quality recycled aggregate products, Brewster Bros. can transport up to 500,000 tonnes of waste and product per year in its fleet of HGV tippers.
“Heavy bulk haulage is quite different from other types of haulage as it is local, high frequency work and our drivers have to return to base and/or visit the same customer site multiple times per day,” continued Brewster. “Prior to BigChange we were heavily reliant on large volumes of paperwork which could be incorrect, incomplete or even go missing, and therefore consumed a significant amount of back-office resource to support.
“Using BigChange, we have complete visibility of the whole transport function of the business. We know where our vehicles are, how they are being driven and even when they tip! We capture this data, including complete proof of delivery and waste transfer note evidence, to improve our customer service offering, ensure regulatory compliance and expediate our accounting, which is improving cashflow and in turn fuelling continued business growth.”
Providing a single platform CRM, Job Scheduling, Vehicle Tracking and Mobile Workforce App, the BigChange solution is further supporting Brewster Bros as the business continues to expand. It is hoped the recently introduced BigChange powered portal will help customers to self-serve, booking and tracking collections and deliveries online, and automating waste transfer and delivery notes and invoices.
Launched in 2013 with a mission to free business from inefficient processes and time-consuming paperwork, BigChange is driving productivity for companies of all sizes across more than 60 industries. Trusted by 50,000 mobile workers and back-office personnel at 1,500 organisations around the world, BigChange employs 170 people and in 2020 won over £20m in new contracts.
The award-winning BigChange system is an all-in-one business management solution that includes CRM, job scheduling and invoicing, synchronised in real time with JobWatch, a mobile workforce app with vehicle tracking, together with a customer portal and booking app.
Valued at £100 million BigChange recently secured significant investment from Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Notonthehighstreet, to drive further growth and innovation.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. Recognised by Best Companies with a two-star rating, the company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information visit www.bigchange.com.