Tridon Docs
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • About CSM
  • Subscribe
  • Privacy

Customer Service News

VoiceFoundry and SMG Leverage Amazon Connect for New Self-Serve Contact Center Feedback and Measurement Application

Webinar: The Experience Economy – Customer Data, VoC and Closing the Feedback Loop

Coveo Announces its AI-Powered Relevance and Recommendations Technology for ServiceNow

How Improved Customer Education Helped Nintex Drive 153% Higher Annual Recurring Revenue

CRM Platform Drives Change for National Charity

Huawei Launches New Customer Experience Recruitment Campaign

Customer Service Summit: CSM Discount Code

Bosch Service Solutions Wins Technology Leadership Award

United Utilities’ Service Recovery Team Wins Awards Hat-Trick

Webinar: Empower Your Customer Support Workforce in 2019

Wagamama is King of Customer Satisfaction

The Future of Trade Unions – Treat Your Members Like Customers

New Data Shows What Customers Hate When Calling Businesses

Companies Struggle to Keep Their Customers Happy

New Customer Research Reveals Low Complaints Handling Performance at Energy and Water Suppliers

PCI Pal Honoured at the PCI 2019 Awards for Excellence for Second Consecutive Year

Banks Come out on Top with Customers: What Can Others Learn?

TEN DIGIT Communications Selects ID R&D to Provide Continuous, Zero-Effort Biometric Authentication to its Intelligent Messaging Platform

New Report by Opus Trust Marketing Unveils the Hidden Opportunity of Customer Correspondence

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 17
  6. 18
  7. 19
  8. 20
  9. 21
  10. 22
  11. 23
  12. ...
  13. 31
  14. »
RWS Tridon Docs
CX Survey
Streem customer support
Subscribe




Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
  • How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention

Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

Categories

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2023