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Customer Service News

Jersey Telecom Chooses Encoded Payment Solutions for Security and Enhanced Customer Experience

Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations

Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt

PCI Pal Shares Top Predictions for Payment and Security Trends in 2023

Future of Payments Survey Finds Increasing Consumer Trust Towards Digital Payment Methods

Energy Companies Feel British Public’s Social Media Wrath

Ipswich Team Powers to European Prizes for Putting Customers First

PCI Pal’s New Pay By Bank Innovation Shortlisted for Industry Award

Rentokil Initial Embarks on Global Digital CX Project with Sabio Group

PCI Pal Extends G-Cloud Certification

Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

JWH Tanks Boosts Growth by 35% with BigChange Digital Transformation

New Hammer Contact Center Testing Capabilities Pinpoint CX Failures at Scale

Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”

Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI

Reputation Appoints Liz Carter as Chief Marketing Officer

Air Europa Chooses PCI Pal to Enhance Contact Centre Payment Processes

Qualtrics Announces Consumer Trends That Will Shape 2023

Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know