Reuters Events Customer Service & Experience 2021: Free Live Pass

Reuters Events: Customer Service & Experience 2021 takes place October 5th-6th and is committed to showcasing the world’s most customer-centric leaders. These leaders will unite to share their expertise on the most critical challenges and opportunities, and set the benchmark for long-term, customer-driven & sustainable growth.

Reuters Events would like to invite you to register for a Free Live Pass which will allow you to gain exclusive access to the full livestream of content during the event. This is an unmissable opportunity to unlock a glimpse into the future of the service experience!

Customer Service & Experience 2021 SpeakersTo register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Reuters Events: Customer Service & Experience 2021 has assembled an unrivalled speaker faculty. We are proud to present a truly diverse speaker line-up of service & experience trailblazers from around the globe:

  • Carlos Abrams-Rivera, U.S. Zone President, KraftHeinz
  • Amy Shore, Chief Customer Officer, Nationwide
  • Aarthi Murali, Chief Customer Experience Officer, M&T Bank
  • Lance Gruner, EVP Global Customer Care, Mastercard
  • Phil Leininger, SVP – Head of CX, Verizon
  • Heather Balsley, SVP Global Loyalty & Partnerships, IHG Hotels & Resorts
  • Mike Kuenne, SVP & Chief Customer Experience Officer, Extended Stay America
  • Jeff Shah, VP Customer Care, New York Times
  • Sarah Kleinman, VP Digital Commerce & Experience, The North Face
  • Pete Poul-Graf, VP Global Service Desk, DHL
  • Clairy Moraitou, Global Head of Consumer Insights and Analytics, Zurich Insurance

We have launched a Free Pass for End-Users! Apply now to join thousands of your peers!

Working together with senior leaders from across the industry, we have researched and put together an industry-shaping agenda that is designed to target the biggest challenges & opportunities in the CX landscape today. It is critically centred on 4 core themes:

  • Strengthening Service & Experience with Technology
  • The Next Generation of Service Team
  • Meeting Consumer Demands Head On
  • The CX Leader of the Future

I look forward to hopefully having you join us in October!

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