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Customer Service News

PCI Pal Appoints Mufti Monim as New CTO

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

TieTa Relaunches to Take the Stress Out of Customer Service

Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms

Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options

Contact Centres Moved to The Cloud During the Pandemic: Here’s What They’re Expecting Next

PCI Pal Releases ‘Payments – the Future of Compliance and CX’ Podcast

Thoma Bravo Acquires Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth

IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation

The Independent Pharmacy Optimises Their Customer Experience with Mapp and Fresh Relevance

Free Webinar: The Importance of Mobile Messaging to Drive Action in the Digital Age

Making the Move to Cloud in Contact Centres: 3 Key Questions to Ask

Heatforce Boosts Customer Service and Business Performance with BigChange

eDesk Supercharges Customer Support With AI Advancements for Ongoing Ecommerce Boom

PCI Pal Supports Royal Exchange Theatre With Its Payment Security Compliance

EBI.AI Launches Community AI with Cost-Effective AI Assistants for Local Councils

Vericall Named Best in the World with Two Gold Awards from Contact Centre World

New Report From Vivantio Provides Roadmap for Next-Generation B2B Service Infrastructure

MetTel Employees Win Stevie Awards for Customer Service Professional of the Year