Customer Service News

Global State of Customer Experience Survey 2018

The Importance of Improved Customer Experiences within the UK Banking Sector

Out of Touch and out of Business: The Universal Problem of Poor Contactability

Airline Customer Satisfaction Scores Fall In 2018

Jackson Receives Prestigious Awards for Contact Center Excellence

Southwest Airlines Ranked Top for Customer Experience

Miller Homes Scores Five Stars for Customer Satisfaction

Less than 10 Percent of Customers Say They Always Receive Excellent Service

Helping Shape Customer Experience in the Utilities Sector

UK Tops the ‘Smile’ Ranking for Customer Experience

Final Mile Is Often the Final Straw for Customers

Client Care and New Technology Emerge as Top Legal Practice Priorities

Top 12 Retailers for Customer Service

New Book Explores How to Attract Customers in a World of AI, Bots and Automation

Fines and Loss of Customer Trust If Companies Ignore New GDPR Legislation

Favorite Customer Service Providers of the Year Announced

The End of Customer Service as We Know It

Dunkin’ Donuts No.1 in Coffee Customer Loyalty Once Again

Winners Announced for 2018 DealerRater Dealer of the Year Awards

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