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Customer Service News

Say What? Mishearing on Customer Calls Costing Contact Centres £246M

BigChange Mobile Tech Opens Up Savings for ASE Autogate

The Contact Company Selects Calabrio WFM to Power BPO Operations

Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+

Quickline Speeds Up Customer Service in Contract With Makepositive

PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors

Smiles and Jokes Help Good Managers Boost Hotel Staff Performance

Introducing Claude: The New AI Assistant for Contact Centers

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider

Sigma Connected Recognised as a Top UK Employer by the Sunday Times

Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Samaritans Trains Over 1,500 Customer Facing Staff in Supporting Vulnerable Customers

PCI Pal Listed in Growth Index Top 100 Ranking of UK’s Fastest Growing Companies for Second Year

Zenarate AI Simulation Training Releases 2023 CX Agent Report with Execs in The Know

Sabio Group Strengthens Commitment to Nordics Following Recent Expansion

Three Highlights from the 2023 Decision Makers’ Guide

Sabio Group Secures Multi-Year Contract With Journeycall, Part of ESP Group

Zenarate AI Coach Simulation Training Helps Startek Develop Confident Top-performing Agents