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Customer Service News

Global State of Customer Experience Survey 2018

The Importance of Improved Customer Experiences within the UK Banking Sector

Out of Touch and out of Business: The Universal Problem of Poor Contactability

Airline Customer Satisfaction Scores Fall In 2018

Jackson Receives Prestigious Awards for Contact Center Excellence

Southwest Airlines Ranked Top for Customer Experience

Miller Homes Scores Five Stars for Customer Satisfaction

Less than 10 Percent of Customers Say They Always Receive Excellent Service

Helping Shape Customer Experience in the Utilities Sector

UK Tops the ‘Smile’ Ranking for Customer Experience

Final Mile Is Often the Final Straw for Customers

Client Care and New Technology Emerge as Top Legal Practice Priorities

Top 12 Retailers for Customer Service

New Book Explores How to Attract Customers in a World of AI, Bots and Automation

Fines and Loss of Customer Trust If Companies Ignore New GDPR Legislation

Favorite Customer Service Providers of the Year Announced

The End of Customer Service as We Know It

Dunkin’ Donuts No.1 in Coffee Customer Loyalty Once Again

Winners Announced for 2018 DealerRater Dealer of the Year Awards

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Latest Articles

  • Why You Need a GDPR Rep When Processing Customer Data
  • Monitor Customer Health from Siloed Information to Prevent Churn
  • AI Skills Assessments for Customer Service: A Brief Guide
  • True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters
  • When Customers Struggle – Lessons from the Energy Sector

Customer Service News

  • Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
  • Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents
  • Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices
  • TheLoops Launches on Zendesk Marketplace
  • Webinar: Calabrio Speech Analytics – The Power of One

Knowledge Base

  • What is Chronic Care Management?
  • 5 Ways to Choose the Right Customer Service Automation Tools
  • Understanding Why a Lone Worker Safety Policy Is Essential for Customer and Employee Relationships
  • The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry
  • Designing the Ultimate Break Room to De-Stress Employees at Work

Manager’s Toolbox

  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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