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Customer Service News

Australian Startup Localz Opens Its Doors in Culver City

Webinar: Supercharge Your Customer Support Team

ID R&D Simplifies Enterprise Integration and Cross-Channel Enrollment for Voice Biometrics with IDVoice v2.7

Webinar: The Future of Customer Service

British Gas Goes the Extra Mile to Improve Customer Experiences with Localz

GCOM Part of the Growing Gamification and AI Market

VoiceFoundry and SMG Leverage Amazon Connect for New Self-Serve Contact Center Feedback and Measurement Application

Webinar: The Experience Economy – Customer Data, VoC and Closing the Feedback Loop

Coveo Announces its AI-Powered Relevance and Recommendations Technology for ServiceNow

How Improved Customer Education Helped Nintex Drive 153% Higher Annual Recurring Revenue

CRM Platform Drives Change for National Charity

Huawei Launches New Customer Experience Recruitment Campaign

Customer Service Summit: CSM Discount Code

Bosch Service Solutions Wins Technology Leadership Award

United Utilities’ Service Recovery Team Wins Awards Hat-Trick

Webinar: Empower Your Customer Support Workforce in 2019

Wagamama is King of Customer Satisfaction

The Future of Trade Unions – Treat Your Members Like Customers

New Data Shows What Customers Hate When Calling Businesses

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Customer Service & Experience 2023
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Latest Articles

  • Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
  • CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
  • Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
  • Handling Customer Complaints: Waitstaff’s Essential Guide
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Customer Service News

  • Introducing Claude: The New AI Assistant for Contact Centers
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  • SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times
  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search
  • Can You Improve Your Firm’s Approach To Internal Emails?
  • Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

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  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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