Customer Service News

Confirmit Announces 2015 Ace Award Winners

84% of Customers Stop Doing Business Following a Bad Experience

CX Innovation Awards Presented at CXPA Insight Exchange

Genesys Integrates Skype for Business into its CX Platform

Anticipating the Future of Financial Services Customer Complaints Handling

Poor Customer Service Is Top Reason Consumers Switch Service Providers

How Banks Can Improve Customer Loyalty with Big Data

Retailers Failing at Email Customer Service but Improving on Twitter

Recreation Department is on a Mission to Improve Customer Service

What Type of Complainer Are You?

Poor Customer Support Can Actually Kill Sales

How Do Customers Want to Contact You?

Is Web Chat Becoming the Customer Channel of Choice?

CORGI HomePlan’s Helping Hand to Beat Winter Freeze

Insurance Company Secures Place at Top 50 Companies for Customer Service

DŵrCymru Welsh Water – Customer Service Case Study

Customer Service Benchmark: Q2 Findings Revealed

Virgin Atlantic Hopes to Boost Social Media Customer Care

Internet of Things Set to Cause a Customer Service Revolution

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