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Customer Service News

Metroline Transforms Field Services with BigChange Tracking and Mobile Working Tech

Customer Service on the Utility Sector Frontline During COVID-19

NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio

UK and Ireland’s Membership CRM Specialist Delivers a Class Act

Study Shows Video Conferencing Could Be the Key to Solving Workplace Anxiety

Europa Contact Centre Appoints Head of Sales to Drive Growth

AirDroid Business Introduces Remote Support for Business to Empower Customer Service Teams

Free Webinar: Increasing Customer Engagement to Reduce Resolution Times

Capital City College Group Adopts Puzzel for Multi-Brand Contact Centre

Electricity Firm Branches out to Deliver More Than Just Power

How You Present Yourself on Video Conferencing Can Impact Your Career

‘Gig’ Customer Service Booming During COVID-19 Says Report

Free Webinar: How to Manage COVID-19’s Impact on Your Customer Service

Geomant Releases Contact Centre for Microsoft Teams

Free Webinar: Adapt Your Customer Service Department to Home Working and COVID-19

Puzzel Acquires U-WFM to Add Employee Engagement and Scheduling Suite

Ecotricity Leads the Charge to Improved CX and Payment Security

Free Webinar: How to Keep Your Service Teams Customer-Focused

EBI.AI Launches Free Coronabot

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Customer Service & Experience 2023
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Latest Articles

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Knowledge Base

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Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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