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Customer Service News

Qualtrics Announces Consumer Trends That Will Shape 2023

Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know

Sabio Group’s ‘makepositive’ Secures Digital Infrastructure Builder CityFibre on Multi-Year Contract

PCI Pal’s ‘Keep Calm and Simplify’ Podcast Discusses PCI DSS 4.0

Localz Adds Confirmation, Cancellation and Rescheduling Capabilities to Its Customer Engagement Solution

Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives

Iris Audio Technologies Appoints Neil Titcomb as SVP Global Sales

Calabrio Appoints New Leader of Customer Service & Support Team

Award-Winning Platform Boosts Staff Satisfaction, Productivity and Galvanises Sales

Global Growth Continues as Sigma Connected Appoints New Chief Strategy Officer

Ascensos Implements Iris Clarity’s Cutting-Edge Voice Isolation Software to Eliminate Background Noise on Customer Calls

Zenarate Selected by Genpact to Develop Top-Performing Agents Using AI Conversation Simulation

EXL Named a Leader in ISG Provider Lens Power and Utilities Services and Solutions Report

ResultsCX Expands into Europe – Acquires 60K and Establishes European Headquarters in London

Qualtrics Announces New Real-time Contact Center Solutions to Make Agents More Productive

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly

Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth

PCI Pal Partners with Virgin Atlantic to Secure Its International Omnichannel Payments

Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals