Contact centers are getting new tools in their digital transformation toolbelt. Starting today, Chrome OS offers a fully integrated solution for contact centers. With Chrome OS and our partners you get:
- Secure platform and remote management: Chrome OS is a cloud-first, easy-to-manage operating system that can secure and optimize your contact center while supporting remote agents.
- Validated contact center solutions: New contact center solutions optimized for Chrome OS through a new solution track for Chrome Enterprise Recommended.
- Access to virtualization desktop infrastructure: Assurance knowing Chrome OS and Citrix Workspace is now a Citrix Ready verified solution for contact center
- Agent peripherals & devices: New certified Works With Chromebook headsets and a thriving Chrome OS device ecosystem.
Introducing the Contact Center solution track for Chrome Enterprise Recommended
Last year, we introduced Chrome Enterprise Recommended, our partner program featuring best of breed, third party software validated for Chrome OS by Google’s own partner engineering team. This program ensures leading software developers work with Google to optimize their products’ quality, security and end user experience, and provides businesses with a catalog of applications they can count on. To ensure contact center can provide a great support experience, we are excited to announce the Contact Center solution track for Chrome Enterprise Recommended.
As part of this Contact Center launch, we have worked with six contact center solution providers to validate their market leading solutions, including 8×8, Cisco, Edify, Five9, Genesys, RingCentral, and Vonage. These solution providers have optimized their products for Chrome OS working closely with our partner engineering team and are driving innovation within the contact center industry.
We are excited about the improvements we’re bringing to our contact center customers in collaboration with Chrome Enterprise Recommended partners. Learn more about these new solutions, and check out their product demos here.
Chrome OS and Citrix Workspace is now a Citrix Ready validated solution for contact center
Many contact centers still need to access legacy apps that exist on their infrastructure, and choose to access these applications through a virtual desktop infrastructure (VDI) solution, like Citrix Workspace, for business continuity or security reasons. Contact center leaders leveraging VDI need confidence their solutions operate without interruption, and they can rest assured knowing Chrome OS and Citrix Workspace provide a great customer support experience.
Today, we’re excited to announce Citrix Workspace on Chrome OS as a Citrix Ready validated solution for contact centers. This means that the Citrix and Chrome OS teams have validated leading contact center components including software, peripherals, and devices to work great together, ensuring contact centers get the best agent experience, simplified management, and shorter deployment times. For a complete list of what’s been validated, visit the Citrix Ready Marketplace page. Chrome OS and Citrix will continue to work together to validate more apps, endpoints, and peripherals.
Together, Chrome OS and Citrix offer experiences designed for the end-user including strong product integrations that enhance audio and video passthrough, advanced security with built-in protection at the endpoint and in the cloud, and the ability to support any workload, from SaaS to legacy enterprise apps.
“We had 10,000 customer service Experts that we needed to pivot to remote work – and security was very much top of mind. We designed a kit for our customer service Experts running Citrix Workspace on Chrome OS with Jabra headsets. In just two weeks, we had 4,500 of our Experts working remotely, keeping our commitments to customers as well as our employees.”
— Joseph Preciado, Sr. Director, Enterprise Technology Services, Asurion
New certified Works With Chromebook headsets and a thriving Chrome OS device ecosystem
For agents to provide superior customer service, they need the right tools to compliment their devices including great mice, keyboards, monitors, webcams, docks, and headsets. The Works With Chromebook program certifies peripherals in all these categories to ensure seamless integration with Chrome OS devices.
The program now includes 15+ certified headsets for contact centers from industry leading brands including EPOS, Jabra, and Poly. These headsets are tested & certified to work across all Chrome OS devices. See our device selectors to help you choose the best Chrome OS devices for your contact center and purchase verified peripherals here.
Start deploying Chrome OS today with customized solutions and offers
It’s easy to get started securing and optimizing your contact centers with Chrome OS today. You can explore customized solutions from CDW, deploy CloudReady to get a Chrome OS experience on your existing PCs and Macs, or start a Chrome Enterprise Upgrade trial if you already have Chrome OS devices. If you need Chrome OS devices, contact us to get connected to a partner.
About the Author
Thomas Riedl is Director of Product, Enterprise and Education for Chrome OS.