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Customer Service News

Revuze Launches a New Product Listing Optimization Tool For Marketplace Rankings

3 COVID-19 Marketing Campaigns That Were Perceived as Positive

How Haulage and Delivery Drivers Have Helped During COVID-19

Critizr Now Integrates With Google’s Business Messages

Free Webinar: The Customer Service Leader of the Future

Intercom Transforms Customer Support With the Introduction of the Conversational Support Funnel

Free Webinar: Transform the Way Your Business Responds to Customers Through AI

Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres

Logit.io Announce Closer Integration for Azure Event Hub

The Future of Live Engagement Is Here as Vee24 Launches V11 Intelligent Conversational Experience

Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

Metroline Transforms Field Services with BigChange Tracking and Mobile Working Tech

Customer Service on the Utility Sector Frontline During COVID-19

NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio

UK and Ireland’s Membership CRM Specialist Delivers a Class Act

Study Shows Video Conferencing Could Be the Key to Solving Workplace Anxiety

Europa Contact Centre Appoints Head of Sales to Drive Growth

AirDroid Business Introduces Remote Support for Business to Empower Customer Service Teams

Free Webinar: Increasing Customer Engagement to Reduce Resolution Times

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Latest Articles

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Knowledge Base

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Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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