Do You Provide Middle Seat Service?

Regardless of your line of business, your organization may have a middle seat that needs fixing.

The Importance of Customer Service Excellence

Just how important is customer service to you? In this article, Bryan K. Williams examines some companies for whom customer service is everything.

Make Your Customer Number Two!

Do you want to provide fresh customer service? Try ignoring conventional wisdom and make your employees number one.

How to Deal with Nightmare Customers

Some useful ways to handle the most difficult clients.

Marketing Good Customer Service

Marketers really should market good customer service more than they do. Why? Because customer service really does matter.

Are Your Customer Relationships Simply Brief Encounters?

Brief Encounter: “A minor meeting, short in duration with a person who you will probably never see again.” Does this describe the relationship between you and your customers?

How to diffuse potentially difficult customer service situations.

How to Use Feedback to Fuel Customer Retention

Learn about the next generation of customer feedback.

Using Video to Improve Customer Service

Learn how video can enhance the quality of the customer experience.

12 Tips for a Positive Customer Experience

In this article Dr. Parson gives us some great tips on how to create unforgettable customer experiences.

Make Your Customers Happy with Better Answers

Knowledge Management is a key capability for enhanced customer support. Learn more in this article by Chris Hall.

How to Successfully Handle Customer Complaints

Find out why companies are employing Dynamic Case Management.

Achieving a 360 Degree View of Your Customer

How to achieve a 360 degree view of customer information for dramatic results.

Complaints – The Tip of the Iceberg

Welcome complaints! As long as you get complaints from someone who is interested in your service and wants to help you improve.

“Big Mouth” Customer Service

Word of mouth is now the name of the customer service game.

Adopting a people-Centric Approach can help improve customer satisfaction and profitability.

Top 5 ways service professionals can consistently deliver excellent customer service time after time, call after call, email after email.

Easy Ways to Improve Your Customer Service

When it comes to improving your service, customers want some important things from your Customer Service Representatives.

Whatever Happened to Customer Service?

Remember the bygone days of great service – with a few modern day examples.