Learn from these customer service mistakes and keep the heart of your business beating.

Excellent Customer Service for Ungrateful Customers

Even when dealing with ungrateful customers, give the best that you have to give.

65 Customer Service Best Practices

The results of a brainstorming session where the attendees came up with 65 customer service best practices. Here they are.

5 Ideas to Ensure Customer Satisfaction

Here are 5 ways that you can ensure customer satisfaction on your next product or service transaction.

Ten Top Tactics for Healthy Customer Service

Norman Huckerby presents his top ten tips for keeping your customer service alive and kicking.

Three Ways to Make Customer Service Surveys Fun!

Three ways to ensure your customer surveys get noticed – and filled out.

How to Create a Hospitable Customer Experience

Showing customers, respect, graciousness, and appreciation, will benefit the customers, the community and ultimately the bottom line. Gain satisfied and loyal customers by being hospitable.

Why allowing your customer service teams to be themselves is key to great service. Matt Lynch, CSO at Big Sofa explains.

The Direct Link between Service & Revenue Generation

A look at the cause-and-effect of customer satisfaction and increased revenue.

One of the key roles of the Customer Service Manager is to motivate his or her staff. This article aims to help you become a better motivator!

Learn how to use Social CRM to reach out and connect with your customers.

Improving your customer service skills is very simple and the payoffs are almost immediate.

Seven Tips to Deal with Unhappy Customers

A good response to a customer complaint ensures you’ll receive that complaint only once.

The 3 Things Complaining Customers Fear Most

Guy Winch explains why understanding the mindset of complaining customers helps CSRs manage service recovery encounters.

Serving Customers: How to Take a Punch

The ability to take a punch is one of the most critical strategic issues facing organizations these days. Learn how to view it as an opportunity to thrill your fans.

101 Inspirational Customer Service Quotes

Looking for a little inspiration? Look no further! Omar Zaibak brings you 101 of his favorite customer service quotes.

Lara J. Fabens gives her opinion on what she feels are five of the most over used words in customer service.

The Dollars and Sense of Customer Loyalty

In this article you will learn how employee engagement impacts customer satisfaction and loyalty.

What exactly is a Moment of Truth and where did it come from? Shep Hyken reveals all.