Gas Distribution Network Wins Customer Service Award

Wales & West Utilities Customer Service Award

A real team effort! Winning the Customer Services Award for the fifth time in eight years made it feel right for the whole team to take centre stage at the 2015 Gas Industry Awards

Gas customers across Wales & the south west of England can rest assured that Wales & West Utilities puts customer service first after the company won the Customer Service Award at the 2015 Gas Industry Awards for the fifth time since 2008.

The gas distribution operator received the award for the excellent standards of customer service it provides to its 7.5 million customers across Wales and the south west of England.

The awarding judges commented that the business had set itself apart from other gas networks by not only providing excellent customer service, but also by measuring the quality of that service in innovative ways, through comparison with customer service standards provided by companies outside the utilities industry who are well-known for providing high quality customer service.

Wales & West Utilities is also the leading gas distribution network in the UK for customer satisfaction, and last year received the Customer Service Mark accreditation for service excellence.

Mark Oliver, Wales & West Utilities Director of Business Services said:

“This award recognises our efforts and performance in driving outstanding service and in putting our customers first: building trust by listening and taking action on what they tell us. This is central to our priorities and values by which we run the business. We continually challenge ourselves to do better, looking for new ideas and innovative solutions, and are proud that across the wider UK utility sector our innovation and consistent performance has once again been recognised.

“We think it’s important to let our customers know how their gas services rank alongside other utility services. It is important for the people who rely on us to deliver gas to their homes and businesses to know that they can trust us to continue delivering world class customer service standards.”

Wales & West Utilities is celebrating 10 years of delivering gas safely and securely to more than 2.5 million homes and businesses across Wales and the south west of England. More than 7.5 million customers rely on the company to transport gas across the region.

Dedicated and skilled teams manage and maintain a gas network of more than 35,000 kilometres of gas pipes to ensure a safe and reliable gas supply 24 hours a day, 365 days a year.

Every year Wales & West connects more than 11,000 new customers to their gas network and respond to more than 90,000 gas escapes.

Remember, if you smell gas, think you have a gas leak, or suspect carbon monoxide poisoning, call for help immediately.

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