Confirmit Announces 2015 Ace Award Winners

Confirmit celebrates industry-leading clients for their dedication to customer experience with the 10th annual ACE Awards.

Customer Awards

Celebrating its 10th anniversary, the ACE Awards recognise Confirmit clients that best demonstrate how to use the Voice of the Customer to improve the customer experience and boost business results.

This year’s ACE Awards saw a record number of applicants, and the most competitive applicant pool, to date. The Awards celebrate outstanding achievement in building Voice of the Customer and Voice of the Employee programmes that deliver tangible business improvements. This also extends to forward-thinking Market Research agencies that run such programmes for their clients. Receiving a Confirmit ACE Award is a distinct honour that sets winners apart from the crowd by demonstrating their commitment to measuring, understanding and improving the customer experience. An elite group of Confirmit clients qualified for an ACE Award this year.

“The Voice of the Customer is not just part of the business process. When built into the fabric of these companies – and particularly when linked to the Voice of the Employee – it not only improves business results, but delivers culture change across the company,” said Henning Hansen, President and CEO of Confirmit. “We’re proud to work with so many companies, across a variety of industries that are dedicated to customer experience initiatives.”

The record 50 winners of the 2015 Confirmit ACE Awards include:

21st Century Insurance, Actuate, ADT Security Services, AIG, AIG General Life, AIG Travel Guard, Allied Irish Bank plc, ANSYS, Inc., Asurion, Authorize.Net, Barnes & Noble, Belairdirect, Best Buy Co., Inc., BNSF Railway, British Standards Institution, BuzzBack LLC, Canon USA, Copart, Corby Spirit and Wine Ltd/Asking Canadians, CyberSource, Dell Software, Deltek, Inc., Digital Insight, Harvard Business Publishing, Infor, Keep Factor, LivingSocial, Marketing Sciences Unlimited, Mars, Incorporated, Massachusetts Mutual Life Insurance Company, McKesson, McKesson Cork Ireland, Moore Medical, Newmarket International, Inc., an Amadeus Company, Philadelphia Insurance Companies, Pitney Bowes, PODS Enterprises LLC, ReachLocal, RelayHealth, Roche Diagnostics Corporation, RONIN Corporation, Siemens Building Technologies, Survey Sampling Europe B.V., Sysmex America, Inc., The Hanover Insurance Group, The Toro Company, Tyco Integrated Security, Tyco SimplexGrinnell, W5, Waters Corporation.

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Several of this year’s winning companies have been recognised with an ACE Award multiple times since the programme’s inception in 2005.

Multi-year winners include:

  • Ten-time winners: CyberSource, Digital Insight
  • Nine-time winners: 21st Century Insurance, Newmarket International, Inc.
  • Eight-time winners: Actuate, Deltek, Waters Corporation
  • Seven-time winners: Infor; SimplexGrinnell
  • Six-time winners: ADT Security Services, Canon USA, Inc., Dell Software, Siemens Building Technologies, Travel Guard
  • Five-time winners: McKesson, Roche Diagnostics Corporation

About the Awards

The ACE (Achievement in Customer Excellence) Awards programme was established by Confirmit in 2005 to recognise outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honour that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. Confirmit is a leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions.

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