Using video as part of your customer service training program can help you teach your team how to handle different customer service scenarios.
The problem is that these videos are notoriously expensive to obtain. One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.
Here are 5 of my favorites to get you started. And they won’t cost you a penny!
1. Richard Branson’s Customer Service Secrets
Many people consider the Virgin brand to be the gold standard of customer service. In this video Richard Branson reveals his top 7 customer service secrets.
2. Give em the Pickle!
The one and only Bob Farrell explains why we should always…
“Give em the Pickle!”
3. Amazing Taxi Cab Driver
Professional speaker and bestselling author, Shep Hyken, tells his famous customer service story about the amazing taxi cab driver.
4. The Guest
A short preview of the popular customer service training film The Guest, featuring the crabby gas station lady.
5. Four All-Star Traits
IT customer service expert and author Don R. Crawley explains the four all-star traits of customer service masters.
About the Author
Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.