5 Easy Steps to Top-Notch Customer Service

5 Easy Steps to Top-Notch Customer Service thumbnail

You can’t just pay lip service to the idea of improving your customer service—you have to take dedicated action to do it right. Here are five easy ways to help you create top-notch customer service..

7 Trends in Customer Service Expectations

7 Trends in Customer Service Expectations thumbnail

Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically. Find out the latest trends..

Customer Service Strategy: Is the Customer Always Right?

Customer Service Strategy: Is the Customer Always Right? thumbnail

“The customer is always right!” Many businesses live by and preach this phrase. But is it true?

Lessons Learned for Proactive Customer Service

Lessons Learned for Proactive Customer Service thumbnail

Shep Hyken reflects on some lessons learned from an encounter with a proactive customer service coordinator..

4 Customer Service Styles that Need to Go

4 Customer Service Styles that Need to Go thumbnail

The whole notion of good old fashioned customer service seems to be disappearing quickly. Is it due to these customer service “styles”?

4 Words You Should Never Hear in Customer Service

4 Words You Should Never Hear in Customer Service thumbnail

It happens all of the time. A customer makes some kind of special request. It’s not that it is all that special. It’s just not the norm. And, the first response from the employee is, “We can’t do that.”

Six Ways to Restore Customer Confidence When Things Go Wrong thumbnail

A series of six simple, but effective strategies that will help organizations to keep customers coming back after even the worst has happened..

10 Principles of a Successful Customer Strategy

10 Principles of a Successful Customer Strategy thumbnail

Based on a recent global survey and interviews with key industry players, these 10 principles show how companies can position themselves for future customer success..

12 Steps to Handle Customer Complaints

12 Steps to Handle Customer Complaints thumbnail

No business likes to get complaints. However, we have to accept the fact that complaints will happen. Here’s a step by step guide to handling them well..

The Financial Imperative of Best in Class Service

The Financial Imperative of Best in Class Service thumbnail

Creating self-improving customer service operations that drive long-term revenue through customer retention and repeat business..

5 Habits of Highly Customer Focused Companies

5 Habits of Highly Customer Focused Companies thumbnail

In the quest to improve customer experience and loyalty, it’s helpful to consider the ‘cultural habits’ of successful service organizations..

Customer Service: The Good, the Bad and the Ugly

Customer Service: The Good, the Bad and the Ugly thumbnail

A compilation of all-time favourite instances of good, bad and ugly customer service to help you learn the dos, and don’ts..

Why Customer Loyalty Should Not Be Your Goal

Why Customer Loyalty Should Not Be Your Goal thumbnail

Loyalty has become a goal of many businesses. However, it is important that we define our goals correctly since they represent where and how we will direct our efforts..

Customer Service that Gives Food for Thought

Customer Service that Gives Food for Thought thumbnail

If you’ve ever had the pleasure of dining at a Michelin-starred restaurant, then you will know that customer service is a major part of the experience. Here’s how it’s done..

How to Move from Customer Service to Customer Experience thumbnail

Companies that truly want to grow need to focus on improving their relationships with customers and providing an experience that will get customers talking..

3 Little Words That Can Lose a Customer

3 Little Words That Can Lose a Customer thumbnail

Are you rewarding your team only for speedy transactions, or are they also being rewarded for building relationships? Learn how the little things you say or don’t say can either help you keep or lose a customer..

The 20/5 Rule of Customer Service

The 20/5 Rule of Customer Service thumbnail

On average, when people are asked to share their experiences, we find they share 20 negative experiences vs. 5 awesome experiences – this is the 20/5 rule of customer service..

Six Reasons Live Chat Keeps Customers Engaged

Six Reasons Live Chat Keeps Customers Engaged thumbnail

George Skaff, CMO of TouchCommerce provides six reasons live chat benefits brands by keeping digital consumers satisfied..

The Foundation of Top-Notch Customer Service Is Organization thumbnail

Along with establishing a sense of structure and order, an organized work environment reduces stress, promotes team spirit and allows you to provide excellent customer service..