Banishing Complexity – 5 ways to Turn Theory into Practice thumbnail

Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. Combined, these five steps provide an integrated approach to overcoming complexity..

Landmark Year for Revenue and Users at EvaluAgent

Landmark Year for Revenue and Users at EvaluAgent thumbnail

EvaluAgent, who specialise in enabling Contact Centres Agents to have better conversations through their Performance Improvement platform, are celebrating a record 2021 which saw revenues double..

K3 Acquires ViJi – Accelerating Strategy to ‘Change Retail for Good’ thumbnail

K3, which provides business‐critical software solutions, today announced its acquisition of ViJi (Sas). The combined solutions will boost fashion and apparel brands to be more sustainable and ethical..

Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence thumbnail

Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..

TrustPortal Launches First Technology to Deliver Transformed Digital Experiences for Employees and Customers thumbnail

The digital experiences of customers and employees across the front to the back-office are set to be transformed with TrustPortal’s HyperAutomation platform. The platform enables all tasks to be optimally performed..

How To Improve Your Customer Experience with A Simple Free VPN For Business thumbnail

A virtual private network (VPN) is important for personal and business use and is now an indispensable tool. There are many VPN options to choose from. Some are free to use, whereas others charge users for features..

Showing Your Employees You Care: 4 Factors that Drive High-Quality Customer Services thumbnail

Today’s customer has countless options when making a purchase. It’s therefore essential to understand that the quality of your customer care can only be as good as your team and how happy they feel..

How Is Digital Transformation Driving Customer Experience? thumbnail

Digital transformation is set to rule the digital world in the coming years. Hence, it is an opportunity for business owners to leverage digital technologies to enhance customer experience and outrank their competitors..

Top 5 Threats to Customer Data Security

Top 5 Threats to Customer Data Security thumbnail

Information has become somewhat of a currency these days: this includes both your data and the data of your customers. If your business collects user data, you need to implement tough security measures..

PCI Pal Launches Payments 2022: The Future of Security & CX Annual Conference thumbnail

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. PCI Pal will be joined by other leaders in the payments and CX industry..

Digital First: The Future of Card Payments

Digital First: The Future of Card Payments thumbnail

Frictionless payments and protection from fraudulent transactions are priorities for both contact centres and customers. Read more in this article by Rob Crutchington, Managing Director of Encoded..

Intelligent Self-Service Experts, 4 Roads, Partners With Contentful to Provide Online Communities thumbnail

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin..

Contact Centre Operations:  Keep it Simple – Keep it Human thumbnail

Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple.  Ross Daniels outlines the most common pitfalls..

Please Hold, Your Call Is Important to Us: Call Centre Software Tools thumbnail

In this article, Doug Mulvihill, UK marketing manager at call centre software provider Ringover, explores how companies can ensure their call centre service is always a hit with customers..

John D’Anna to Lead Hammer, the Fast-Growing Contact Center Assurance Division thumbnail

Hammer, an Infovista company, has announced the appointment of John D’Anna as its new President. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance..

Free Webinar: Top Customer Care Trends for 2022

Free Webinar: Top Customer Care Trends for 2022 thumbnail

To help you stay informed and ready to tackle the year ahead, Reuters Events invite you to their latest webinar featuring Nationwide, Omni Hotels & Resorts, Ricoh and Hootsuite. Register now!

BigChange Facilitates Business Transformation for Pinnacle Group thumbnail

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange..

Five Trends to Inform Your CX Strategy for 2022

Five Trends to Inform Your CX Strategy for 2022 thumbnail

In 2022 CX will continue to be top of mind for companies across verticals. Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond..

International Survey Probes the Future of Customer Service and Considers Consumer Preferences thumbnail

PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. Key findings highlight the importance of organisations to deliver a truly omnichannel service..