Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Melissa founded Blue Orbit Consulting after running staff organizations in contact centers..

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. Sabio will provide crucial network and managed service support..

There are many skills that a customer service manager needs to succeed in their chosen career. When applying for jobs, you should show the essential skills required and be able to give examples..

For companies looking to retain customers, investing in Gen Z employees can provide an effective way to improve customer service. Here is how Gen Zers can help you give your customers the best possible experience..

Customer complaints can be a tricky thing to navigate as a business. This article provides strategies on how to manage customer complaints with professionalism, efficiency and understanding..

As a sub-section of customer services and support, field services plays a critical role in the service delivery ecosystem of many businesses. Fraser Doig, Associate Product Marketing Manager at RWS explains..

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. Calabrio helps empower contact centres..

GoSee, which provides car, campervan and RV hire, has partnered with PCI Pal, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments..

The time for short-term fixes is over and businesses are looking at long-term strategies, particularly when it comes to attracting the very best candidates and building loyalty and longevity across their team..

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. Jim Davies explores ways to provide elephant-astic experiences..

Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond. Stuart Dorman of Sabio Group takes a closer look at this potentially disruptive technology.

Dan Darcy, Chief Customer Officer at Qualified, explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy..

A RWS report reveals 44% of global consumers are frustrated by the dominance of the English language on the internet and technology and only 23% feel brands understand their cultural needs and priorities..

A successful firm must have both customer service and cybersecurity. At first glance, they might appear unrelated, yet they are actually intertwined in several significant ways. The protection of customer data is one..

PCI Pal is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats..

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management..

TDCX, an award-winning digital customer experience (CX) solutions provider for innovative technology, announced today the launch of its first Digital CX Center of Excellence in Singapore..

Research released today highlights the changing nature of calls taken in the contact centre are having an impact on frontline wellbeing, with more than half of frontline colleagues reporting work-related stress..