A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..

Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..

Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..

Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..

This article highlights four social media customer service best practices to help you wow your clients online..

If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..

ID R&D, the award-winning biometric solutions provider has announced the newest release of its voice biometric solution, IDVoiceTM version 2.11.

Official global partner to deliver the QuandaGo connected experience platform with Contact Center, Process Automation and Knowledge Management services..

In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer service success..

Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..

Kristina Evey looks at ways to identify opportunities that would add more value to your existing processes or systems..

Even the best-oiled customer service machines are bound to malfunction on occasion. When a mistake occurs, how does your business handle the blunder?