Differentiation Is Not About Customer Needs, but Objectives

Differentiation Is Not About Customer Needs, but Objectives thumbnail

There’s a constant push to differentiate in today’s competitive climate. But true differentiation comes from a deep, intimate connection with customers..

5 Benefits of Social Media in Customer Service

5 Benefits of Social Media in Customer Service thumbnail

A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..

Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together thumbnail

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

Using Artificial Intelligence to Build a Great Future for CX thumbnail

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..

Puzzel Delivers New Chat Bot Solution to Insurance Company If thumbnail

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

Why the Gig Economy and Customer Service Go Hand in Hand

Why the Gig Economy and Customer Service Go Hand in Hand thumbnail

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

Why Integration Over Total Automation Is Key for Customer Service Success thumbnail

When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..

How AI Has Changed Customer Experience Forever

How AI Has Changed Customer Experience Forever thumbnail

Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..

The Five Building Blocks of Successful Customer Strategy

The Five Building Blocks of Successful Customer Strategy thumbnail

Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..

Ten Ways to Supercharge Your Customer Service

Ten Ways to Supercharge Your Customer Service thumbnail

Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..

UJET Releases Research with Insights on the New Tools Shaping Customer Support thumbnail

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..

4 Social Media Customer Service Best Practices

4 Social Media Customer Service Best Practices thumbnail

This article highlights four social media customer service best practices to help you wow your clients online..

Top Metrics to Make Your Call Center a Success

Top Metrics to Make Your Call Center a Success thumbnail

If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..

ID R&D’s Newest IDVoice Release Offers Flexible Deployment and High Accuracy thumbnail

ID R&D, the award-winning biometric solutions provider has announced the newest release of its voice biometric solution, IDVoiceTM version 2.11.

Teliax Expands Cloud Offerings With New Services From QuandaGo thumbnail

Official global partner to deliver the QuandaGo connected experience platform with Contact Center, Process Automation and Knowledge Management services..

How to Design Your Perfect Customer Service Plan

How to Design Your Perfect Customer Service Plan thumbnail

In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer service success..

Smile and the World Smiles With You—Unless It’s Fake thumbnail

Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..

How to Self-Audit Your Company’s Customer Experience

How to Self-Audit Your Company’s Customer Experience thumbnail

Kristina Evey looks at ways to identify opportunities that would add more value to your existing processes or systems..

6 Customer Service Mistakes—and How to Overcome Them

6 Customer Service Mistakes—and How to Overcome Them thumbnail

Even the best-oiled customer service machines are bound to malfunction on occasion. When a mistake occurs, how does your business handle the blunder?