Waterfield Tech, a leading global customer engagement solutions provider today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED)..

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains..

When it comes down to nailing your customer service strategy, striking the right tone is essential to build the foundations of long-term success. Mastering this skill can transform your interactions and business growth..

SAP CPQ improves sales performance via smart automation of custom-tailored pricing for multi-aspect products. A reliable SAP solution provider will adjust and test CPQ software to ensure it is integrated smoothly..

Kura is transforming its contact centre capability with Avaya Enterprise Cloud. The solution will enable Kura to offer its clients complex inbound and outbound contact centre services on a robust platform..

Sendbird has added AI-Powered SmartAssistant to Salesforce Connector for fast and personalized support interactions. The latest offering elevates customer experiences with customizable conversational AI..

As the technology behind mortgage CRM continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations..

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs..

With the right strategies in place, retailers can achieve higher levels of customer engagement and build stronger relationships. This article will provide you with some effective ways to improve your retail customer engagement..

As we approach the golden quarter, Moritz Weisbrodt, Co-founder of Alaiko, reveals some key ways to provide a robust post purchase experience..

It is high time retailers modernise their software to optimise their operations and offer end-to-end Customer Experience, says Lindsay Lucas, CEO of Software Solved..

Customer acquisition and customer retention are two vital aspects of business growth, each playing a unique role in ensuring the long-term success of a company. Which one should you focus on more?

PCI Pal, the global provider of secure payment solutions, today announced it has been announced as a finalist in three categories at this year’s Payments Awards..

Sabio Group, the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework..

Calabrio, the workforce performance company, has appointed Dillon Nugent as CMO. With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise..

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of your service. But how do you keep your team motivated?

The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Think differently about Workforce Engagement Management..

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app..