Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres thumbnail

Reviewing the UK Contact Centre Decision Makers Guide, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to be a concern..  

Training Solutions That Can Improve Your Customer Service Management Style thumbnail

If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment..

How to Protect Your Customers’ Data From Cyber Attacks

How to Protect Your Customers’ Data From Cyber Attacks thumbnail

Many business owners don’t take steps to protect their systems from these attacks until it is too late. In this article, we’ll talk about ways to keep your customers’ data safe from cyber attacks and why it is so important..

Navigating CX and EX During the Great Resignation

Navigating CX and EX During the Great Resignation thumbnail

Creating a great customer experience starts with understanding and improving the employee experience. Here’s how companies can navigate these challenges during the Great Resignation..

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech thumbnail

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange..

Customer Service: The Key to Order Fulfilment Success thumbnail

When it comes to order fulfilment, customer service is key. By ensuring that your customers are happy with their orders, you can minimise the chances of returns and complaints, and keep them coming back for more..

5 Tips to Improve Your SaaS Customer Service Process

5 Tips to Improve Your SaaS Customer Service Process thumbnail

If you’re running a SaaS business, then customer service is probably one of your top priorities. After all, happy customers are more likely to stick around and be repeat customers. Here are five tips that will help..

Greg Rowe’s Contact Centre Solution Keeps Customer Payments Flowing With Talkdesk and PCI Pal thumbnail

Global kitchen tap manufacturer integrates telephony and secure payment solutions to future-proof communications and ensure ongoing adherence with payment compliance standards..

3 Ways to De-stress Employees With Technologies That Humanize the Hybrid Workplace thumbnail

Embrace analytics to boost your wellbeing strategy – that’s the message from Ross Daniels at Calabrio. Here, he gives 3 reasons why you can’t afford to ignore the latest advancements in technologies..

Strategies for Building a Strong Customer Service Team

Strategies for Building a Strong Customer Service Team thumbnail

Many of the strategies that improve customer service retention also create more skilled and engaged agents. As a result, investing in your customer service team is a win-win opportunity for agents, businesses and customers..

10 Tips for Handling Customer Complaints on Twitter

10 Tips for Handling Customer Complaints on Twitter thumbnail

Twitter can be a great way to connect with customers and build customer relationships, but it can also be a place where customer complaints are aired. Here you will find some key tips for handling complaints on Twitter..

Workforce Wellbeing – What Does It Really Mean and Why Does It Matter More Than Ever? thumbnail

In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. .

Excuse Me, But Do You Even Have Customer Service Training?

Excuse Me, But Do You Even Have Customer Service Training? thumbnail

One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. Their words can cause you to question your own abilities..

Customer Experience Innovation Set to Undergo Exponential Growth in the Next Decade, Research Finds thumbnail

Customer contact center operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from Frost & Sullivan and by Commissioned by Webhelp..

Urban Maintenance Scales Up with BigChange Mobile Technology thumbnail

BigChange field service management software is helping facilities management start-up Urban Maintenance achieve the highest levels of customer satisfaction. BigChange gives Urban Maintenance 24/7 visibility..

Sabio Group Unveils ‘Sabio Console’ – It’s New AI-Powered Customer Experience (CX) Platform thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels..

10 Ways to Improve Customer Service in The Financial Services Industry thumbnail

To stay ahead of the competition, financial service providers need to focus on providing excellent customer service. Here are ten ways the financial services industry can improve customer service and create loyal customers..

The Best Ways to Reduce Employee Turnover

The Best Ways to Reduce Employee Turnover thumbnail

Employee turnover is not just an irritation for employers, it can and does add up to a waste financially. Given the frequency of Millenials and Gen Z changing jobs, it is becoming an increasing priority..

What Impact Does Demand Planning Have On the Customer Experience? thumbnail

Demand planning is a cross-functional procedure that helps companies meet product demand while limiting extra inventory. It prevents supply chain interruptions and can boost customer satisfaction and revenue..