What is Customer Retention? 10 Retention Strategies That Work thumbnail

Acquiring new customers is always a key focus, but retaining those customers is where long-term success lies. Statistically, it costs five times more to attract a new customer than to retain an existing one..

10 Ways to Collect Customer Feedback

10 Ways to Collect Customer Feedback thumbnail

Customer feedback is the backbone of improving your business. Whether you’re refining your product, enhancing your customer service, or simply looking to adapt to a changing market, listening is the first step…

The Best Email Management Software for Customer Service thumbnail

With email being a primary channel for communication, having the best email management software can make the difference between a seamless customer experience and a frustrating one. Here are some of the best..

Firstsource and Sanas Join Forces to Transform Customer Conversations with AI thumbnail

Firstsource Solutions has partnered with Sanas, a provider of real-time speech understanding technology, to enhance customer conversations using AI. The platform aims to eliminate language barriers..

Top 20 Best Help Desk Software for Your Business

Top 20 Best Help Desk Software for Your Business thumbnail

A poor customer support experience can lead to frustrated clients, negative reviews, and even loss of revenue. This is where the right help desk software steps in to save the day. The best help desk tools cultivate loyalty..

Introducing GRAIA: The New Agentic AI and CCaaS Platform thumbnail

Bulb Technologies, Geomant, and Buzzeasy have jointly launched GRAIA, a unique Agentic CCaaS and Agentic AI platform. GRAIA is distinguished as the sole Agentic CX platform with fully owned CCaaS IP..

How to Use Facebook Messenger for Customer Service thumbnail

Facebook Messenger offers businesses a dynamic, efficient way to connect with their customers, making it a vital tool in today’s fast-paced, digital-first world. A staggering 1 billion people use Facebook Messenger..

SoundHound AI Joins Forces with Allina Health to Enhance Patient Engagement thumbnail

Allina Health has introduced “Alli,” an AI agent powered by SoundHound AI’s Amelia conversational AI platform to streamline patient access and enhance customer service. Alli operates within Allina Health’s CX center..

7 Ways to Say Thank You for Your Patience to Your Customers thumbnail

Here, we’ll describe some effective ways to say “thank you for your patience” with sincerity and context, helping you support customer satisfaction and loyalty, even in challenging situations..

Salesforce Announces $8 Billion Acquisition of Informatica thumbnail

Salesforce is set to acquire Informatica, an AI-powered cloud data management company, in an $8 billion equity deal. The acquisition is aimed at enhancing Salesforce’s data infrastructure and agentic AI..

MOIC Secures Prestigious Service Award

MOIC Secures Prestigious Service Award thumbnail

The Ministry of Industry and Commerce’s Metal Testing Center in Bahrain was honored with a prestigious Golden Shield under the government’s ‘Taqyeem 5’ service evaluation initiative..

10 Best Practices for Call Center Quality Monitoring thumbnail

Effective quality monitoring is essential to running a successful call center. For call center managers and professionals maintaining high standards ensures customer satisfactio and strengthens team performance..

ENTOUCH Wins Customer Service Organization of the Year Award thumbnail

ENTOUCH has been awarded the Customer Service Award by the Business Intelligence Group for its excellence in energy management solutions and smart building technology..

Bright Pattern and OmniSphere360 Join Forces for AI-Driven Omnichannel Customer Engagement thumbnail

Bright Pattern and OmniSphere360 have announced a partnership to combine AI-powered contact center software with unified communication solutions. The partnership aims to provide AI-enhanced customer journeys..

New India Assurance Celebrated as Best Brand in Customer Experience by Times of Oman thumbnail

New India Assurance Co. Ltd., Oman, has been honored with the Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025..

How to Choose the Best Customer Service Software for Your Team thumbnail

Choosing the right customer service software is tricky. This is an important software for the business to improve customer engagement. Choosing the appropriate one determines how effectively the service will be..

How to Deliver Personal Customer Service at Scale thumbnail

This article explores proven frameworks to deliver personalized customer experiences at scale without sacrificing efficiency or security. From strategic CRM use to secure remote access tools like VPNs..

5 Insider Strategies to Boost Customer Support in the Personal Loan Sector thumbnail

To keep customers and turn them into loyal clients, lenders need to focus not only on loan terms but also on the quality of their support. In this article, we’ll share five practical strategies to build trust..

What to Write in a Customer Service Thank You Note thumbnail

While providing outstanding service is vital, sometimes a little extra gesture, like a thoughtful thank you note, can take a customer’s experience from good to unforgettable..