A Consistent 98% Customer Satisfaction (CSAT) isn’t Difficult to Achieve thumbnail

Organizations have to constantly work to ensure customer satisfaction trumps company profits. Here are a few ways to ensure your customer satisfaction hits the mark..

AI is the Powerhouse Enabling Friendly Customer Service thumbnail

In today’s empathy economy companies are increasingly turning to artificial intelligence tools to enable and drive an effective and friendly customer service operation..

How to Enhance Your Status in Your Customer’s Eyes thumbnail

Jeff Mowat explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success..

How Secure is Your Live Chat Solution?

How Secure is Your Live Chat Solution? thumbnail

Malene Wessel reveals which features build trust in live chat and how to find out if your solution is GDPR compliant..

We’re the Front Desk, Not the Shipping Department thumbnail

Shep Hyken shares a shocking example of poor customer service in the hotel industry—and how a new member of staff put things right..

Customer Onboarding and Its Impact on Satisfaction

Customer Onboarding and Its Impact on Satisfaction thumbnail

One of the most effective ways to satisfy a newly acquired customer is through effective onboarding. Here are some tips on how to get off to good start with your customers..

10 Steps to Preparing Your Business for GDPR

10 Steps to Preparing Your Business for GDPR thumbnail

The General Data Protection Regulation (GDPR) is a new set of rules that will soon be mandated for those businesses dealing with European consumers. Here’s what you need to know..

How Customer Experience Will Develop in the Future thumbnail

Pansensic leads us into the future to learn how customer service will be driven by developments in the customer experience industry..

How Company Culture Impacts Customer Experience

How Company Culture Impacts Customer Experience thumbnail

Kristina Evey examines the importance of culture on the customer experience and provides some key ways to make your ideal culture a reality..

Top 10 Customer Service Greetings

Top 10 Customer Service Greetings thumbnail

Research has shown that 80% of customers want to be welcomed with a friendly greeting. Here are 10 examples of customer service greetings you can use or adapt to your own style..

Global State of Customer Experience Survey 2018

Global State of Customer Experience Survey 2018 thumbnail

CX Network has launched their annual survey on the state of customer experience and service and would like to invite you to take part!

10 Ways to Improve the Customer Experience

10 Ways to Improve the Customer Experience thumbnail

When your company’s reputation depends on positive feedback your number one goal is to make sure every customer has the best possible experience..

Are You Keeping up with Your Customers?

Are You Keeping up with Your Customers? thumbnail

You may be striving to keep up with the competition, but are you keeping up with the increasing expectations of your customers? Shep Hyken explains..

4 Leadership Secrets to Retain Customers During Disruption thumbnail

Cindy Solomon reveals how leaders can play a key role in supporting their staff and customers in a crisis..

How Does Live Chat Increase Efficiency While Reducing Costs? thumbnail

Malene Wessel examines some key features of live chat solutions that can result in better service and reduced costs..

Does AI Mean the End for Contact Centres?

Does AI Mean the End for Contact Centres? thumbnail

Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience..

Walk a Day in the Shoes of Your Customer Service Staff

Walk a Day in the Shoes of Your Customer Service Staff thumbnail

The single most effective way to truly engage with staff and customers is to literally do their job with them..

10 Words and Phrases Customers Hate to Hear

10 Words and Phrases Customers Hate to Hear thumbnail

Shep Hyken looks at some of the most common words and phrases that are guaranteed to get customers rattled..

How to Use Location Data for a Better Customer Experience thumbnail

Retailers are facing a customer experience transformation and location data is playing a key role. Learn more in this article by Jon Croy, CMO at Point Inside..