The Benefits of Having Human Customer Service Representatives in the Shipping Industry thumbnail

AI-powered chatbots have made significant progress in customer service over the years. However, there is still a lot of room for improvement, especially in the shipping and logistics industry. Sally Wright of InXpress, explains..

Service Strategy: The Most Powerful Tool You Can Have

Service Strategy: The Most Powerful Tool You Can Have thumbnail

The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. John Tschohl of the Service Quality Institute, explains..

Benenden Health Transforms Member Experience with Cutting-Edge Cloud Platform thumbnail

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group..

How to Avoid Making Customers Wait in Your Restaurant

How to Avoid Making Customers Wait in Your Restaurant thumbnail

I don’t know about you, but one thing that annoys me when eating out is having to wait an unreasonable amount of time for my meal. How can restaurants avoid making changes that customers don’t like? Find out here..

Sabio’s Wellbeing Companion Solution Shortlisted for Health and Safety Award thumbnail

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. The Wellbeing Companion is an app which analyses live, anonymised data to assess the impact of the contact centre environment..

Tailoring Your CV: How to Land the Job You Want

Tailoring Your CV: How to Land the Job You Want thumbnail

As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in..

The Future of Customer Service in the Insurance Industry thumbnail

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. The market dynamics are in constant development..

Tips to Selecting the Right Wholesale Commerce Solution for Distributors thumbnail

In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors. We’ll delve into important factors such as scalability, customer support and integration capabilities..

How to Prepare for CMS Test Call Season

How to Prepare for CMS Test Call Season thumbnail

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study..

Improving Customer Service Starts With a Good Hire

Improving Customer Service Starts With a Good Hire thumbnail

Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees?

What Are The Main Benefits of Next-Gen MFA Solutions? Unveiling Enhanced Security and User Convenience thumbnail

As digital security concerns mount, the adoption of Multi-Factor Authentication (MFA) solutions becomes increasingly critical for protecting online identities and data..

Moments of Truth: Exploring Jan Carlzon’s Enduring Vision thumbnail

In the late 1980s, Jan Carlzon coined the term “Moments of Truth” to describe the interactions between customers and company employees that directly affect customer satisfaction. The concept is still going strong today..

12 Ways The UPS Store Gives the Best Customer Service

12 Ways The UPS Store Gives the Best Customer Service thumbnail

In this article, we will list 12 ways The UPS Store provides the best customer service to its customers and how it has become a go-to destination for businesses and individuals worldwide..

Ten Ways Accounting Companies Can Deliver Better Customer Service thumbnail

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy..

12 Interesting Rounds of Funding for SaaS Customer Service platforms thumbnail

The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service. Here are 12 rounds of funding for SaaS customer service..

“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt Event thumbnail

Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. An expert on emerging technologies, Schick will share her vision for AI’s potential..

2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry thumbnail

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations..

Sabio Group Appoints Gabriel Rodriguez Seilhan as New Managing Director for Iberia thumbnail

Sabio Group, the global digital experience transformation services specialist, has announced the appointment of Gabrial Rodriguez Seilhan as the new Managing Director for its Iberian operations..

How Retailers Can Cut the Queues and Reduce Customers’ Waiting Time thumbnail

Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. Here are some ways retail stores can cut the queues..