Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter..

In the modern world, effective knowledge management for superior customer experiences (CX) is a must. But before we get into why this statement is accurate, we must first understand exactly what KM is..

As a small business owner, generating leads and sales, keeping costs low, and marketing and retargeting consumers for future sales are just some of the difficulties you face..

Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains..

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation..

Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts..

While social media algorithms are able to bring individuals with similar interests together, businesses could take advantage of this exciting opportunity, using online debates and forums to engage with users..

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software..

As an online business owner, you know that providing great customer service is essential to your success. After all, happy customers are more likely to return and make additional purchases..

The quality of the customer journey is critical to any business. From the moment a prospect picks up the phone, they provide valuable information you can collect and use to improve your customer service..

PCI Pal , the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services..

Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next free webinar in their CX & Marketing Leadership series on July 13th..

Zenarate, the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up at the CCW Excellence Awards in Las Vegas..

The energy sector is hitting crisis point right now and research conducted by Macro 4 suggests that utility companies should be keeping a close eye on the service they provide to customers..

Acquiring new customers takes a lot of time, money, and effort. So, you can imagine how devastating it is when a phone call causes you to lose business. Learn more in this article..

In essence, customer journey maps (CJMs) are made to visualize the customer’s path from initial thought all the way to action and make this visualization clear and understandable..

ASAPP the AI Cloud company has announced availability of AutoTranscribe and claims it to be “the most accurate, real-time, speech-to-text transcription service” for call centres..

PCI Pal, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. The Growth Index ranks companies..