Supporting Your Customers by Going the Extra Mile with Enhanced Support thumbnail

Understanding what is important to customers and what support and services will help make their lives easier is vital to ensuring that you keep your customers happy and build strong customer relationships..

Yext Announces Yext AI Search for Salesforce Service Cloud on Salesforce AppExchange thumbnail

Yext, Inc. the AI Search Company, has announced it has launched Yext AI Search on Salesforce AppExchange, empowering customers to transform the customer support experience for both agents and customers..

Seymour Taylor Selects Workbooks CRM to Strengthen Growth thumbnail

Seymour Taylor, one of the longest-established accountancy practices and business advisers has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business..

What’s Stopping You from Achieving Simplicity in Your Contact Centre? thumbnail

The major barriers to simplification are closer to home than you may think. Ross Daniels at Calabrio reveals the best practices that successful leaders share and how resource planners can lead the way..

The Omnichannel Customer Experience

The Omnichannel Customer Experience thumbnail

The omnichannel approach has been used by marketers to reach as many customers as possible, especially in the current circumstances, where most physical stores remain closed and rely on online purchases..

How to Successfully Use Location Data for Better CX

How to Successfully Use Location Data for Better CX thumbnail

Companies small and large are currently using all types of information to understand their customers better, regardless of what products or services they’re offering. Learn more about customer location data..

You’re Doing CX All Wrong

You’re Doing CX All Wrong thumbnail

Broadly speaking, the main goal of a business is to create value. Two very different ideologies exist today to achieve that goal: the “inside-out” approach and the “outside-in” approach. Jason Grier, Reputation, explains..

PCI Pal Signed-up to Reduce Payment Security Risk for Essex County Council thumbnail

PCI Pal has been selected by Essex County Council to manage the security of payment transactions by reducing the need for any sensitive information to be entered from within the Council’s IT infrastructure..

Tips For Being an Effective First-Time Customer Service Manager thumbnail

If you are like many managers, you were promoted into your position after being good at your job. However, being great at one particular thing does not necessarily prepare you to become an effective manager..

10 Ways SEO Can Improve Customer Service and Grow Your Business thumbnail

Search engines such as Google utilize the user experience that your website provides as a major ranking factor. So, when it comes to building a website that ranks high, SEO and customer service go hand in hand..

On-Premise vs. Cloud Contact Center: What Lies Ahead for Your Business? thumbnail

In order to develop its IT infrastructure, companies must make a number of crucial decisions. Should they maintain the server on-premises and co-locate it in a datacenter, or totally relocate to the cloud?

Why Simplicity in Contact Centres Matters in an Era of Complexity thumbnail

The trend towards flexible workforces has exaggerated the complexity of running a modern contact centre. Make simplicity a top priority – that’s the verdict of Ross Daniels at Calabrio who shares his 5-point strategy..

Unifying the Customer Experience: The Key to Customer Service Success in Banking thumbnail

The global pandemic has accelerated digital transformation in almost every industry. Eric Head, VP of Experience Leadership at Verint explores new opportunities to provide excellent customer service..

How Media Brands Can Keep Viewers ‘On Track’ During the Olympics and Beyond thumbnail

Inge De Bleecker, Vice President of CX at Applause reveals three important ways brands can provide seamless and unforgettable customer experiences across all platforms and devices..

McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer thumbnail

McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team which aims to transform customer interactions..

Free Webinar: Changing QA & Coaching – Forever!

Free Webinar: Changing QA & Coaching – Forever! thumbnail

On August 9, Balto will be revealing two products that will revolutionize the way you score and coach calls. Join this free webinar to find out how you can scale excellent conversations across your entire organization..

How Unified Communications Can Help Improve Customer Service thumbnail

A unified communications (UC) solution can help make live and real-time communication with customers a real possibility by integrating audio, video and mobile capabilities – enabling a new level of customer service..

Free Webinar: Redefining Customer Support Experiences thumbnail

Reuters Events are excited to announce their next free webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom. Register now!

Magicman Takes a Shine to Paperless Working with BigChange thumbnail

Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange..