A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base solutions..

A growing number of organizations are now fortifying their defenses with the help of Security Service Edge solutions. But what exactly is SSE, and how can it enhance the customer experience?

Software for clinical trials has been developed for easier patient recruitment and to address obstacles by creating a more accessible, informative, and secure experience. Here’s how it tackles challenges..

In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools..

Working in customer service brings unique emotional demands. You’re on the front lines, addressing concerns, solving problems, and encountering high-stress interactions. Here, you’ll Learn how to reduce burnout..

The core principle of Zero Trust is simple yet powerful: never trust, always verify . It assumes that no user, device, or system—whether inside or outside the network—should be trusted by default..

In order for customers to want to do business with you, they need to be able to trust you and not have any doubt that their information will be protected. One key way that businesses is becoming SOC 2 compliant..

In an ever-dynamic world where technology is on the rise, intellectual property (IP) cannot be underestimated since it is an essential component in revising prospects and growth for companies..

Privacy solution provider Privado.ai released its 2024 State of Website Privacy Report, which reveals that 75% of the 100 most visited websites in the U.S. and Europe are not compliant with current privacy regulations..

Business Systems are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar, scheduled for 19 November, will explore an AI-powered, agentless model..

Blanket discounts have long been the go-to method for companies to drive customer retention. However, while these offers can sometimes drive short-term engagement, they come with challenges..

Cross-department corporate training breaks down communication barriers that typically slow customer resolution times. Service teams who rotate through different departments gain direct exposure to the business..

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust..

Whether you’re seeking a free project plan template or investing in sophisticated project management software, your management plan must prioritize customer satisfaction from day one. This comprehensive guide..

Whether you’re working for a heating, ventilation, and air conditioning (HVAC) company or hiring one for your business, it’s important to understand how customer service in furnace repair works..

Business Systems, a leader in customer experience (CX) and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, today announced a strategic partnership..

Dynamics 365 is a powerful tool for businesses focused on strengthening their customer service. Dynamics 365 meets this need by enabling companies to handle inquiries, feedback, and issue resolutions in one place..

Need to drive home a key concept or skill? Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Customer service training videos offer several advantages..