IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation thumbnail

IRI has announced that it has acquired Intelligent Shopper Solutions (ISS), a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation..

The Independent Pharmacy Optimises Their Customer Experience with Mapp and Fresh Relevance thumbnail

The Independent Pharmacy, a CQC regulated online pharmacy and doctor offering advice and hundreds of medicines has partnered with Mapp and Fresh Relevance for omnichannel personalisation and automation..

Free Webinar: The Importance of Mobile Messaging to Drive Action in the Digital Age thumbnail

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland..

Making the Move to Cloud in Contact Centres: 3 Key Questions to Ask thumbnail

As organisations future-proof customer experience by reviewing their contact centre strategies, Magnus Geverts at Calabrio shares his top tips for a smooth and successful transition to a cloud-first approach..

Heatforce Boosts Customer Service and Business Performance with BigChange thumbnail

Heatforce, the Cardiff-based national heating company, has used the latest mobile technology to boost its independent customer service rating by 25 percent in just 6 months..

Does Automation Make Customer Service Smart?

Does Automation Make Customer Service Smart? thumbnail

We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier..

12 Ways to Provide High Quality Customer Service

12 Ways to Provide High Quality Customer Service thumbnail

The principal objective of customer service is to satisfy customers by fulfilling their needs. It is therefore important to connect with customers, find out what they want and deliver high quality customer service..

eDesk Supercharges Customer Support With AI Advancements for Ongoing Ecommerce Boom thumbnail

eDesk steps up expertise to meet ever-evolving needs of increasingly busy online sellers including Sennheiser, Superdry and by equipping them for the ongoing eCommerce boom..

5 Must-Have SaaS Tools for Remote Teams

5 Must-Have SaaS Tools for Remote Teams thumbnail

To keep up with the times and reap the rewards of remote culture, you’ll need to use the best available software. Here are five must-have SaaS (Service as a Software) tools for teams working from home..

Pros and Cons of Contact Center Outsourcing

Pros and Cons of Contact Center Outsourcing thumbnail

More and more businesses are turning to outsourcing, and for good reasons: it’s cost-effective and easily scalable. Contact center outsourcing has proven to be highly beneficial, but it isn’t without its faults..

PCI Pal Supports Royal Exchange Theatre With Its Payment Security Compliance thumbnail

Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules..

EBI.AI Launches Community AI with Cost-Effective AI Assistants for Local Councils thumbnail

One of the UK’s leading conversational AI companies, EBI.AI, has launched a new service to help local councils struggling to cope with a high volume of repetitive calls about community services..

Vericall Named Best in the World with Two Gold Awards from Contact Centre World thumbnail

VeriCall has been recognized as the Best in the World for ‘Best Contact Centre (Outsourced)’ and ‘Best In Customer Service’ at Top Ranking Performers Ceremony. In addition, VeriCall CEO Adam Taylor personally received the Industry Champion award..

New Report From Vivantio Provides Roadmap for Next-Generation B2B Service Infrastructure thumbnail

Vivantio, a leading provider of customer service optimization software and solutions, has launched a new report, “Leveraging Breakthrough Service to Transform Your B2B Enterprise.”

The Relationship Between GigCX and Customer Lifetime Value thumbnail

Megan Neale, Co-Founder and COO at Limitless explores the relationship between GigCX and Customer Lifetime Value (CLV) and how it enables brands to re-think their approach to customer service..

MetTel Employees Win Stevie Awards for Customer Service Professional of the Year thumbnail

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic..

Calabrio Charts Record Year-on-Year UK Growth as Demand for Cloud Technology Soars During Lockdown thumbnail

Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months achieving 30% year-on-year sales growth, despite the global pandemic..

EDF Selects BigChange to Support Energy Solutions Delivery

EDF Selects BigChange to Support Energy Solutions Delivery thumbnail

BigChange, the mobile workforce management technology company, has announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services..

7 Ways to Provide Perfect Customer Service in the Home Improvement Industry thumbnail

‘The customer is always right’ is a phrase that is constantly being preached by business experts today. This is particularly true in the highly competitive home improvement industry..