Housing Association Unveils New Video Chat Service Results

Housing Association Unveils New Video Chat Service Results thumbnail

A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat..

Frontier Closes Call Centers and Goes Fully Digital: A Good Move? thumbnail

Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..

Jersey Telecom Chooses Encoded Payment Solutions for Security and Enhanced Customer Experience thumbnail

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre..

Transforming Customer Service Through AI-Powered Adaptive Learning

Transforming Customer Service Through AI-Powered Adaptive Learning thumbnail

Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..

Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations thumbnail

Waterfield Tech today announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience value..

How to Create a Successful Customer Experience Strategy: A Complete Guide thumbnail

In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..

Inflation and The Skills Gaps: Two Ingredients Redefining “Good Service” thumbnail

Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..

How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn thumbnail

In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..

Four CX Trends You Can’t Ignore in 2023

Four CX Trends You Can’t Ignore in 2023 thumbnail

If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..

10 Ways Generative AI Is Revolutionizing the Customer Experience thumbnail

Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..

Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..

PCI Pal Shares Top Predictions for Payment and Security Trends in 2023 thumbnail

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023..

The Benefits of Customer Service Outsourcing for the Hospitality Sector thumbnail

There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business and improved services..

Why You Should Always Call Your Customers by Name

Why You Should Always Call Your Customers by Name thumbnail

John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible..

The Customer Care Difference for Healthcare Products

The Customer Care Difference for Healthcare Products thumbnail

Customers of health-related products typically have higher expectations of manufacturers than do users of other types of consumer products – but they do share certain fundamental elements..

Future of Payments Survey Finds Increasing Consumer Trust Towards Digital Payment Methods thumbnail

PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods..

Mystery Shopper Benchmark: Is the Online Customer King?

Mystery Shopper Benchmark: Is the Online Customer King? thumbnail

According to the 2022 UK Customer Satisfaction Index, increasingly more customers consider the rating/quality of customer service as a deciding factor for where to shop..

How to Hire a Customer Service Representative in the US

How to Hire a Customer Service Representative in the US thumbnail

The experience of your customer with your organization is directly dependent on the kind of service they receive from your CSRs. Here are some equalities to look for when hiring a customer representative..

Energy Companies Feel British Public’s Social Media Wrath thumbnail

New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media – with British Gas, Scottish Power and OVO getting the worst rap..