How Digital Distribution Transforms Customer Experience in the Music Industry thumbnail

The music industry has witnessed a seismic shift with the advent of digital distribution. This transformation isn’t just about convenience; it alters how customers engage with music, crafting experiences that are personal..

Delivering Exceptional Experiences In The Real World

Delivering Exceptional Experiences In The Real World thumbnail

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI)..

Driving Digital Engagement: The Impact of CX Software on Customer Interactions thumbnail

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software..

How Data-Driven Customer Support Can Increase Nonprofit Donations thumbnail

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Proactive, informed customer support shifts from a luxury to a crucial element in bolstering donation levels..

What is CPaaS?

What is CPaaS? thumbnail

CPaaS is a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging without needing to build back-end infrastructure..

How to Keep High-Maintenance Customers Happy

How to Keep High-Maintenance Customers Happy thumbnail

High-maintenance customers often have higher expectations. Here we’ll explore strategies to effectively manage and satisfy high-maintenance customers, ensuring their needs and your company’s goals are met..

What Are Large Language Models (LLMs)?

What Are Large Language Models (LLMs)? thumbnail

The landscape of customer service is dramatically changing with the introduction of artificial intelligence (AI), particularly large language models (LLMs). One of the main benefits of LLMs in customer service is..

DSSL Rolls-Out BigChange Mobile Field Service Management System thumbnail

The new field service management system from BigChange is cloud-based and incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal..

Five Keys to Growing and Optimizing Your Customer Service Team thumbnail

Victor Obando, VP of Customer Solutions at ActivTrak, discusses how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return..

Demand for Mental Health Support Surges – What Can Employers Do?  thumbnail

With Mental Health Awareness week approaching next month, world of work experts, Instant Offices have pulled together advice to help employers support their employees both during this time and beyond..

Why Proactive Customer Service Outshines Reactive

Why Proactive Customer Service Outshines Reactive thumbnail

Proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty..

10 Must-have Chatbot Features That Make Your Bot a Success thumbnail

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your move to AI assistance is a success..

Sabio Group’s New E-Book Redefines the Role of CRM in Customer Experience Transformation thumbnail

Sabio has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys..

Essential Tools for Remote Customer Support Agents thumbnail

Remote work has become the new norm in various industries. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software..

Why Outsourcing Quality Assurance and Adopting DevOps is a Smart Move: 6 Compelling Reasons thumbnail

In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. He we go over the six most important arguments in favor of software QA outsourcing..

Customer Service Outsourcing India: PITON-Global – How Cutting-Edge Tech is Revolutionizing Support thumbnail

In today’s digital-first world, customer service outsourcing to India stands as a strategic move for businesses seeking not just to thrive but to revolutionize their approach to customer support..

Navigating Call Recording Under GDPR Regulations

Navigating Call Recording Under GDPR Regulations thumbnail

The introduction of the General Data Protection Regulation (GDPR) marked a significant shift toward protecting personal data privacy within the European Union (EU). But what does this mean for organizations that record calls?

A Guide for Every Business in Choosing a CRM

A Guide for Every Business in Choosing a CRM thumbnail

Whether industry-specific or a versatile solution, there’s a CRM out there for every business. Let’s dig deeper to uncover how to select the perfect CRM for your business, taking into consideration your needs..

14 Tips for Optimizing a Supply Chain

14 Tips for Optimizing a Supply Chain thumbnail

An effective supply chain is a must but requires ongoing refinement to keep it performing optimally in an evolving and competitive market. These tips for optimizing a supply chain can drive growth and reduce costs..