PCI Pal is Enhancing Contact Centre Payments Through the Power of AI thumbnail

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Virtual Assistants..

Sabio Launches Groundbreaking Wellbeing Companion Solution as Part of Major Programme thumbnail

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. It is designed to implement, and monitor wellbeing..

Say What? Mishearing on Customer Calls Costing Contact Centres £246M thumbnail

Research from ContactBabel, sponsored by IRIS Audio Technologies, reveals contact centres in the UK are wasting £246m each year due to customers and agents mishearing and having to repeat themselves on calls..

How Outdoor Equipment Stores Can Give Great Customer Service thumbnail

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out by offering an exceptional shopping experience that goes above and beyond..

Scaling Success: Call Center Solutions for Small Business Growth thumbnail

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play..

Contact Center Fraud: A Guide to Identification and Prevention thumbnail

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences..

How Real Estate Occupancy Rate Impacts Customer Service thumbnail

In any real estate business, occupancy rate is an important metric used to measure the success of a property. This key performance indicator can also have an impact on customer satisfaction..

BigChange Mobile Tech Opens Up Savings for ASE Autogate thumbnail

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. The company has reduced its reliance on resource and time intensive paperwork by 50%..

The Contact Company Selects Calabrio WFM to Power BPO Operations thumbnail

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth..

Enhancing Customer Service with AI Technology

Enhancing Customer Service with AI Technology thumbnail

As a call center agent, your job is to provide excellent customer service and support customers. In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can..

Blueprint to Become a Customer Service “Rockstar” thumbnail

By following these tips by John Tschohl, founder and president of the Service Quality Institute, you can become a customer service rockstar and provide exceptional service that will keep customers coming back..

Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+ thumbnail

Harte Hanks, a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch..

Quickline Speeds Up Customer Service in Contract With Makepositive thumbnail

Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. The collaboration marks an important..

Omnichannel Customer Service: What, Why, and How?

Omnichannel Customer Service: What, Why, and How? thumbnail

By now, you’re probably already familiar with the term “omnichannel” applied to customer service. In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means..

Payment Gateway Services – the Hidden Gem

Payment Gateway Services – the Hidden Gem thumbnail

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway provider..

PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors thumbnail

PCI Pal is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors..

Smiles and Jokes Help Good Managers Boost Hotel Staff Performance thumbnail

Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study by the University of Birmingham reveals..

Can ChatGPT Be Used for Customer Service?

Can ChatGPT Be Used for Customer Service? thumbnail

Everyone is chatting about ChatGPT these days because it’s one of tech’s most intriguing new developments. However, the fear, uncertainty and doubt about ChatGPT is rampant. Mike Myer, CEO of Quiq explores..

Call Center Recording: A Modern Tool for Customer Excellence thumbnail

One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can enhance the customer experience..