Are Happy Agents the Secret to Happy Customers?

Are Happy Agents the Secret to Happy Customers? thumbnail

As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..

Three Quick Tips to Keep Customers Happy During the Holidays thumbnail

The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..

6 Ways to Uplevel Your Contact Center in 2023

6 Ways to Uplevel Your Contact Center in 2023 thumbnail

Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..

Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign thumbnail

Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..

5 Ways to Improve Your Voice of the Customer Programme

5 Ways to Improve Your Voice of the Customer Programme thumbnail

As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..

Majorel Releases Majorel X as a Platform for CX Transformation Services thumbnail

Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X,.

Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange thumbnail

Glass Polishing & Restoration Specialists, Chicago Glass has grown its field resources by 25 percent since implementing a job management system from BigChange..

Housing Association Unveils New Video Chat Service Results

Housing Association Unveils New Video Chat Service Results thumbnail

A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat..

Frontier Closes Call Centers and Goes Fully Digital: A Good Move? thumbnail

Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..

Jersey Telecom Chooses Encoded Payment Solutions for Security and Enhanced Customer Experience thumbnail

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre..

Transforming Customer Service Through AI-Powered Adaptive Learning

Transforming Customer Service Through AI-Powered Adaptive Learning thumbnail

Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..

Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations thumbnail

Waterfield Tech today announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience value..

How to Create a Successful Customer Experience Strategy: A Complete Guide thumbnail

In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..

Inflation and The Skills Gaps: Two Ingredients Redefining “Good Service” thumbnail

Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..

How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn thumbnail

In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..

Four CX Trends You Can’t Ignore in 2023

Four CX Trends You Can’t Ignore in 2023 thumbnail

If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..

10 Ways Generative AI Is Revolutionizing the Customer Experience thumbnail

Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..

Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..

PCI Pal Shares Top Predictions for Payment and Security Trends in 2023 thumbnail

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023..