“The customer is always right!” Many businesses live by and preach this phrase. But is it true?
Shep Hyken reflects on some lessons learned from an encounter with a proactive customer service coordinator..
The whole notion of good old fashioned customer service seems to be disappearing quickly. Is it due to these customer service “styles”?
It happens all of the time. A customer makes some kind of special request. It’s not that it is all that special. It’s just not the norm. And, the first response from the employee is, “We can’t do that.”
A series of six simple, but effective strategies that will help organizations to keep customers coming back after even the worst has happened..
Based on a recent global survey and interviews with key industry players, these 10 principles show how companies can position themselves for future customer success..
No business likes to get complaints. However, we have to accept the fact that complaints will happen. Here’s a step by step guide to handling them well..
Creating self-improving customer service operations that drive long-term revenue through customer retention and repeat business..
In the quest to improve customer experience and loyalty, it’s helpful to consider the ‘cultural habits’ of successful service organizations..
A compilation of all-time favourite instances of good, bad and ugly customer service to help you learn the dos, and don’ts..
Loyalty has become a goal of many businesses. However, it is important that we define our goals correctly since they represent where and how we will direct our efforts..
If you’ve ever had the pleasure of dining at a Michelin-starred restaurant, then you will know that customer service is a major part of the experience. Here’s how it’s done..
Companies that truly want to grow need to focus on improving their relationships with customers and providing an experience that will get customers talking..
Are you rewarding your team only for speedy transactions, or are they also being rewarded for building relationships? Learn how the little things you say or don’t say can either help you keep or lose a customer..
On average, when people are asked to share their experiences, we find they share 20 negative experiences vs. 5 awesome experiences – this is the 20/5 rule of customer service..
George Skaff, CMO of TouchCommerce provides six reasons live chat benefits brands by keeping digital consumers satisfied..
Along with establishing a sense of structure and order, an organized work environment reduces stress, promotes team spirit and allows you to provide excellent customer service..
Here are some of the most important things that customers want from you. Fulfill these needs and you will be well on your way to creating “raving fans”..
As business owners we can tend to fall into a big trap when we assume our customers will accept our word that our service is excellent and better than everybody else’s..