Best Tips to Improve Customer Service

Best Tips to Improve Customer Service thumbnail

If you want to up your customer service game, you’re making a great decision. Here are eight tips to help you get started..

Avaya Enabling Hundreds of Thousands to Work Remotely in the Face of COVID-19 Challenges thumbnail

Avaya is helping businesses, educational institutions, healthcare providers, governments and other organizations quickly adapt to a remote workforce..

Customer Service Skills That Will Make You a Better Project Manager thumbnail

At first sight, it might not seem like project management has a lot to do with customer service. Read on to discover some surprising cross-over skills..

5 Ways to Apply AI and Win Back Business

5 Ways to Apply AI and Win Back Business thumbnail

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centres during spikes in demand..

The Contact Center Questions Raised by Coronavirus

The Contact Center Questions Raised by Coronavirus thumbnail

We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?

Call Centres Coming Home: How Technology Can Smooth the Move thumbnail

Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology..

In Choosing a CRM, Company Culture Reigns King

In Choosing a CRM, Company Culture Reigns King thumbnail

When deciding on a CRM application—or for just about any software application—many companies consider service to be synonymous with ease of use. .

6 Ways Employees Are Motivated by Work

6 Ways Employees Are Motivated by Work thumbnail

Here are some ways employees remain motivated by work and what you should consider implementing in your business to encourage positivity..

Have Your Say! The Annual State of Customer Service Report thumbnail

Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..

10 Ways to Transform an Angry Customer Into a Loyal Client thumbnail

If you asked 100 Customer Service Representatives to identify their least favorite aspect of their job, 98 would probably say it is dealing with angry customers..

4 Lessons From the Cult of the Customer

4 Lessons From the Cult of the Customer thumbnail

Shep Hyken shares some quotes from his revised and updated book ‘The Cult of the Customer’ to get you thinking about how to amaze your customers..

Differentiation Is Not About Customer Needs, but Objectives

Differentiation Is Not About Customer Needs, but Objectives thumbnail

There’s a constant push to differentiate in today’s competitive climate. But true differentiation comes from a deep, intimate connection with customers..

5 Benefits of Social Media in Customer Service

5 Benefits of Social Media in Customer Service thumbnail

A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..

Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together thumbnail

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

Using Artificial Intelligence to Build a Great Future for CX thumbnail

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..

Puzzel Delivers New Chat Bot Solution to Insurance Company If thumbnail

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

Why the Gig Economy and Customer Service Go Hand in Hand

Why the Gig Economy and Customer Service Go Hand in Hand thumbnail

Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..

Why Integration Over Total Automation Is Key for Customer Service Success thumbnail

When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..

How AI Has Changed Customer Experience Forever

How AI Has Changed Customer Experience Forever thumbnail

Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..