PCI Pal Partners With Five9 to Provide Secure Payments on the Five9 CX Marketplace thumbnail

PCI Pal has today announced it has joined the Five9 CX Marketplace as an approved Secure Payments partner. The PCI Pal solution has been accredited and listed on the Five9 CX Marketplace..

AinsCo Fire and Security Drives Business Growth with BigChange Tech thumbnail

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth..

New Research: Digital Self-service Now More Popular than Calling Customer Service thumbnail

60% of household water and energy customers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4..

11 Ways an Ecommerce Business Can Give Excellent Customer Service thumbnail

Customer service is one of the most important aspects of any business and ecommerce is no exception. In this article, we will discuss eleven ways that your ecommerce store can provide excellent customer service..

Remaining Competitive in Retail: How to Optimize Customer Experience thumbnail

When reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Brad Hawkins of ServicePower explains..

Finding the Right Match for Your Customer-Facing Position

Finding the Right Match for Your Customer-Facing Position thumbnail

Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients..

Free Webinar: Building a Seamless Omnichannel Strategy

Free Webinar: Building a Seamless Omnichannel Strategy thumbnail

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. Featuring insights from senior leaders from GM Financial, Infobip & Leap2Digital..

Standard Bank Selects Calabrio for Its Cloud-First Approach to Workforce Optimisation thumbnail

Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce WFM..

Chatbots and Automation: I Don’t Think We’re Quite There Yet thumbnail

The rise of automation in customer service has become more prominent within many industries. But along with the positives and time saving tasks it can provide, it can also prove to be a deterrent for its users..

Quora Group Grows with BigChange

Quora Group Grows with BigChange thumbnail

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Quora uses the BigChange field service management software..

Restaurant Group Fridays UK Chooses PCI Pal to Secure Card Payments thumbnail

PCI Pal, the global provider of cloud-based secure payment solutions has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance..

Nicereply and Evaluagent Form Partnership to Help Customer Service Teams thumbnail

Nicereply, a leading customer satisfaction survey software provider, including CSAT, NPS and CES, has entered into a partnership with Quality Assurance & Improvement platform provider EvaluAgent..

6 Examples of Successful Customer-Centric Companies

6 Examples of Successful Customer-Centric Companies thumbnail

Customer-centricity is essential for companies and according to research done by Forbes, companies who have customer-centricity in their marketing strategies profit 60% more than those who don’t..

It’s Time to Say “Goodbye” to the Robotic Chatbot: Consumers Demand More from Digital-First Experiences thumbnail

Jen Snell, VP Go-to-Market (GTM) Strategy, Conversational AI at Verint explains why its time to move from robotic chatbots to those capable of true contextual conversations..

Dixa Leverages $43 Million Double Acquisition of CX Intelligence and Automation Pioneers, Solvemate and Miuros thumbnail

Danish customer support innovator Dixa has announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Driven by a need amongst service teams to connect to customers..

Avaya Study Finds the Most Successful UK&I Businesses Focus on Total Experience thumbnail

Avaya survey indicates the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience..

Welcome to the Metaverse: The Digital Twin of the Universe

Welcome to the Metaverse: The Digital Twin of the Universe thumbnail

With the metaverse predicted to nearly double, potentially reaching $783.3 billion by 2024, it’s not a surprise that businesses across industries are looking to invest. Gerald Martinetz of Mindbreeze explores further..

How to Get Started with Customer Journey Mapping

How to Get Started with Customer Journey Mapping thumbnail

A customer journey map is a visual story explaining the process they go through when engaging with your brand. It begins with their awareness of your brand and ends with potential loyalty and even advocacy..

7 Digital Transformation Trends That Will Become Mainstream in 2022 thumbnail

In 2022, we are witnessing several changes around us. The aftermath of the pandemic that hit the world was so severe that its effects can still be seen. Jacob Davis explores five key trends that are emerging as a result..