Connect Assist Launch First Sign Contact Centre Service thumbnail

The specialist contact centre provider Connect Assist has launched Sign Assist; UK’s first one-to-one signing service delivered by deaf native British Sign Language (BSL) users..

10 Practical Tips to Build an Actionable Customer Journey Map thumbnail

With customer journey mapping in place, brands can detect gaps in the service or product quality, see the opportunities for improvement, and establish tailored customer experiences..

What Exactly Is a VPN and Why Should I Use One? thumbnail

You may have heard the term VPN used by your IT department. You may have even used a VPN at home or while travelling. But what exactly is a VPN and why should you consider using one?

10 Tips to Gain Customer Loyalty for Your Ecommerce Business thumbnail

How do you turn one-time visitors into loyal customers and brand advocates? Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers..

Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market thumbnail

Dixa, the customer service innovator that has transformed the EMEA customer experience (CX) market, is continuing to strengthen its footprint in the US and its disruptive new perspective on customer experience..

How Can Financial Firms Learn to Be Loved?

How Can Financial Firms Learn to Be Loved? thumbnail

Some brands go beyond loyalty and seem to spark a genuine love affair with their customers. But who can honestly say they love their bank, mortgage broker or credit card provider? Yishay Trif shares his ethos..

Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

Harnessing CCaaS and CRM Solutions: What’s the Missing Link? thumbnail

Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience..

How to Think Like a Service Brand and Take the Lead

How to Think Like a Service Brand and Take the Lead thumbnail

Cierra Dobson, strategy director at design and technology agency, Rufus Leonard, explores how brands of all shapes and sizes can adopt the successful strategies of category-defining service brands to grow..

Businesses Put Chat Apps to the Test

Businesses Put Chat Apps to the Test thumbnail

Like omnichannel customer journeys, chat apps have been around for a number of years. However their use has now extended from personal messaging to business-to-consumer communication..

It’s Time to Test Your CX Knowledge by Entering the Calabrio Big CX Quiz thumbnail

In this article Magnus Geverts at Calabrio shows how to stand out from the crowd and WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021..

Why Avaya Onecloud CPaaS Is the Right Platform to Deliver the Next Evolution of Unified Communications thumbnail

Nick Dicksee, CPaaS Specialist Lead at Avaya UK&I, explains how organisations can catapult themselves into the future of work with a simple and powerful framework designed to aid Total Experience..

British Horse Society Charity Selects PCI Pal to Manage Secure Payments thumbnail

The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials..

3 Key Tips for Reaching Customers and Clients Remotely in 2021 thumbnail

Are you trying to think of ways to adapt your business as you continue to work remotely throughout the pandemic? Here are three key tips and ideas for reaching customers and clients remotely in 2021..

Changes in Consumer Insights Shopping Habits

Changes in Consumer Insights Shopping Habits thumbnail

After the COVID-19 pandemic, consumer habits have transformed significantly. Though it is challenging the right consumer insights platform can help you beat the hurdles and track the changes..

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution thumbnail

Calabrio has announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence..

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands thumbnail

Xpedition is partnering with Voyado to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. The collaboration will deliver faster time to benefit in an era of unprecedented change..

What are the Main Advantages of Using CRM Software?

What are the Main Advantages of Using CRM Software? thumbnail

CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity..

How the Right Email Marketing Tools Can Improve Your Business thumbnail

Customers always come first – and they’re always right. It doesn’t matter which you believe because they are the standards when it comes to business ethics. Efrat Vulfsons looks at the latest email marketing trends..

Your Product’s Secret Power – Customer Service

Your Product’s Secret Power – Customer Service thumbnail

When you’re working on a tight budget, the quick solution is to cut back on spending and allocate funds for high-priority functions. So, what do you do? Learn how investing in customer service is key to a brand’s growth..