Unifying the Customer Experience: The Key to Customer Service Success in Banking thumbnail

The global pandemic has accelerated digital transformation in almost every industry. Eric Head, VP of Experience Leadership at Verint explores new opportunities to provide excellent customer service..

How Media Brands Can Keep Viewers ‘On Track’ During the Olympics and Beyond thumbnail

Inge De Bleecker, Vice President of CX at Applause reveals three important ways brands can provide seamless and unforgettable customer experiences across all platforms and devices..

McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer thumbnail

McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team which aims to transform customer interactions..

Free Webinar: Changing QA & Coaching – Forever!

Free Webinar: Changing QA & Coaching – Forever! thumbnail

On August 9, Balto will be revealing two products that will revolutionize the way you score and coach calls. Join this free webinar to find out how you can scale excellent conversations across your entire organization..

How Unified Communications Can Help Improve Customer Service thumbnail

A unified communications (UC) solution can help make live and real-time communication with customers a real possibility by integrating audio, video and mobile capabilities – enabling a new level of customer service..

Free Webinar: Redefining Customer Support Experiences thumbnail

Reuters Events are excited to announce their next free webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom. Register now!

What Is Customer Intelligence and How to Use It to Drive Customer Loyalty thumbnail

Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty..

Choosing the Right Call Center Scripting Tool and Its Impact thumbnail

Scripting tools for call centers are available in abundance in the market, but what makes a good call center script, and what should companies take care of before building their scripts?

PCI Pal Announced as a Finalist in the 2021 Cloud Excellence Awards thumbnail

PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. .

Connecting the Dots for Customer Service in a Hybrid Workforce

Connecting the Dots for Customer Service in a Hybrid Workforce thumbnail

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them..

The Two Key Skills to Hire For in Customer Service Roles thumbnail

Omer Molad, Co-founder and CEO at Vervoe believes that by doing your due diligence and choosing an appropriate skills test, you can determine if candidates possess the right levels of empathy and resilience..

The Age of Online Communities:  How to Create Branded Communities and Why You Should Bother thumbnail

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices..

Embrace Multi-Channel Messaging for High-Quality Customer Service thumbnail

Not only is it vital to keep customers informed, but it is also critical that businesses make it as easy as possible for consumers to reach them. Nick Millward, VP Europe at mGage, now part of Kaleyra explains..

BigChange Network Gives SES Home Services Fast Track to Expansion thumbnail

Home services company SES Home Services is undertaking a business-wide digital transformation project using cloud-based field service management technology from BigChange..

Research Reveals an Emotionally Connected Customer Community Leads to Better Marketing ROI thumbnail

A recent study from LoyaltyLion has found that if retailers can create emotional connections with their customers, they will see a greater ROI from their marketing investment..

What Is the Future for Customer Service After the Pandemic? thumbnail

While most businesses could continue working from home, the hospitality industry was left dwindling throughout lockdown. Pubs, bars and restaurants closed their doors, and many companies lost revenue..

Strong Customer Authentication: Three Things Every Merchant Needs to Know thumbnail

Adam Bromage-Hughes, Technical Director at Encoded takes a closer look at the Payment Services Directive, PSD2 and discusses why SCA is so important for companies and customers..

4 Strategies to Keep Your Team Engaged

4 Strategies to Keep Your Team Engaged thumbnail

For a company to be successful and profitable, it needs to sell great products, offer amazing customer service and have loyal customers. But above all else, it needs to have a team of highly engaged employees..

5 Free Ways to Help Your Employees Improve Their Customer Service Skills thumbnail

Excellent customer service is one of the most fundamental aspects of any business. It’s also one of the areas that can always be improved on, regardless of how good we might think we are at it..