EDF Selects BigChange to Support Energy Solutions Delivery

EDF Selects BigChange to Support Energy Solutions Delivery thumbnail

BigChange, the mobile workforce management technology company, has announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services..

7 Ways to Provide Perfect Customer Service in the Home Improvement Industry thumbnail

‘The customer is always right’ is a phrase that is constantly being preached by business experts today. This is particularly true in the highly competitive home improvement industry..

How to Make an Exceptional First Impression

How to Make an Exceptional First Impression thumbnail

Jeff Mowatt looks at some surprisingly quick and simple ways to improve your response time to customer inquiries—and make an exceptional first impression..

Dixa Acquires Elevio – Focused on Helping Brands Improve the Quality of Customer Support thumbnail

Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal..

Six Communication Tips for More Happy Customers

Six Communication Tips for More Happy Customers thumbnail

Are you looking for ways to delight your customers beyond the standard realm of satisfactory customer service? Try communicating with them more effectively. Here are six tips to get you started..

Empower Your Workforce with a Smarter Approach to WEM

Empower Your Workforce with a Smarter Approach to WEM thumbnail

In the first of a new series of blogs, Magnus Geverts shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM)..

How to Streamline Your Buyer Journey to Build Loyal Customers

How to Streamline Your Buyer Journey to Build Loyal Customers thumbnail

Building a loyal customer base is essential to growing and maintaining a successful business. Loyal customers will always choose your brand over any others..

Reputation Welcomes Dave Mingle as Vice President of Customer Experience thumbnail

Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience..

Using Automated Analytics to Identify Contact Centre Issues and Solutions in Turbulent Times thumbnail

Insights from three analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times..

Macro 4 Launches Out-of-the-Box Customer Self-Service Portal for Fast-Tracking Digital Initiatives thumbnail

Macro 4 has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to their customer journeys..

Air France KLM European Sales and Service Centre Continues Strong Employee Engagement Partnership with Thrive thumbnail

Air France KLM ESSC has continued its partnership with Thrive, which has involved the development of an employee engagement and communications app, ‘My Wem’..

5 Reasons to Boost Self-Service Using AI in Today’s Property Market thumbnail

Abbie Heslop at EBI.AI takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants..

Taking Your Customer Experience to the Next Level

Taking Your Customer Experience to the Next Level thumbnail

Nicola Buckley, Executive Vice President at Park Place Technologies explores a few ways to build a better experience – and relationship with your customer..

Digital Coupons Deliver the Immediacy Companies Need for Effective Problem Resolution thumbnail

The use of digital coupons to provide fast resolution and appeasement to unhappy customers can minimize the potential negative spread of reputational damage..

Free Webinar: Kickstarting Your Customer-Centric Culture

Free Webinar: Kickstarting Your Customer-Centric Culture thumbnail

This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021..

BigChange Raises Over £75 Million from Great Hill Partners thumbnail

BigChange today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation.. 

6 Tips for Shifting to Proactive Customer Service

6 Tips for Shifting to Proactive Customer Service thumbnail

For many years post-sale customer service was designed to wait for a problem to arise, then react. Today’s companies have adopted a more proactive model. Here are six tips for shifting to proactive service..

BigChange Field Service Tech Boosts Providor’s Smart Meter Business thumbnail

Energy metering company Providor has transformed its business with the latest mobile technology to become one of the primary smart metering companies..

Achieving Customer Loyalty Amid the Rise of the Consumer

Achieving Customer Loyalty Amid the Rise of the Consumer thumbnail

Rachel Bradbury Head of CCB Client Relationship & Development at Paragon Customer Communications discusses the strategies driving effective customer experience (CX) and brand loyalty efforts..