How Digital Tools Elevate Patient Experience in Healthcare thumbnail

Digital tools are rapidly transforming how patients engage with their care. These technologies are moving the patient from a passive recipient to an actively engaged, informed partner in their well-being..

What Technology Is Available to Achieve a 360 Degree Customer View? thumbnail

Achieving a 360-degree customer view involves integrating various data sources and technologies to create a comprehensive profile of each customer. Here are some key technologies and practices that can help..

How Digital Transformation in Healthcare Is Revolutionizing Patient Engagement thumbnail

Digital innovation is fundamentally redefining the patient experience and engagement. Here, we’ll examine how digital transformation in healthcare changes patient engagement and improves health outcomes..

Graphisoft Recognised for Its Business Transformation Investment in Project with Sabio Group thumbnail

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. In a project with Sabio the Hungarian firm was awarded..

Hybrid Working: The Key to a Happier Customer Experience thumbnail

Shifting towards flexible working spots is flipping the script on traditional office life and, it’s actually boosting how we serve up happiness to customers. The formula is simple but profoundly effective..

Service Recovery: Four Steps to Keeping Customers

Service Recovery: Four Steps to Keeping Customers thumbnail

We all make mistakes. If anyone tells you they never a mistake, that’s a lie. Owning our mistakes is a critical step in service recovery—and service recovery is critical to the success of your business..

Set Up Your HubSpot CRM Like a Pro with Partner Support thumbnail

HubSpot is one of the top CRM platforms currently available on the market. Thousands of businesses around the world are adopting the system and supercharging their sales, marketing, and customer service..

Worlds Colliding: The Future of Productive Conversations with AI, CRM & Data thumbnail

Sabio’s Mel Bogin and Nicole Regensburg, Global Partner Managers for Salesforce and Genesys/Amazon joined Craig Murray (Salesforce) and Jeroen Sourbon (Genesys) to discuss the powerful potential of CX Cloud..

The Biggest Challenges For Businesses Wanting To Attract And Retain Customers thumbnail

With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base. Here are some of the biggest challenges..

Sabio Group Launches New WFM e-book to Optimise Today’s Contact Centre Workforce thumbnail

Sabio Group, the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce..

How Digital Distribution Transforms Customer Experience in the Music Industry thumbnail

The music industry has witnessed a seismic shift with the advent of digital distribution. This transformation isn’t just about convenience; it alters how customers engage with music, crafting experiences that are personal..

Delivering Exceptional Experiences In The Real World

Delivering Exceptional Experiences In The Real World thumbnail

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI)..

Driving Digital Engagement: The Impact of CX Software on Customer Interactions thumbnail

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software..

How Data-Driven Customer Support Can Increase Nonprofit Donations thumbnail

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Proactive, informed customer support shifts from a luxury to a crucial element in bolstering donation levels..

What is CPaaS?

What is CPaaS? thumbnail

CPaaS is a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging without needing to build back-end infrastructure..

How to Keep High-Maintenance Customers Happy

How to Keep High-Maintenance Customers Happy thumbnail

High-maintenance customers often have higher expectations. Here we’ll explore strategies to effectively manage and satisfy high-maintenance customers, ensuring their needs and your company’s goals are met..

What Are Large Language Models (LLMs)?

What Are Large Language Models (LLMs)? thumbnail

The landscape of customer service is dramatically changing with the introduction of artificial intelligence (AI), particularly large language models (LLMs). One of the main benefits of LLMs in customer service is..

DSSL Rolls-Out BigChange Mobile Field Service Management System thumbnail

The new field service management system from BigChange is cloud-based and incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal..

Five Keys to Growing and Optimizing Your Customer Service Team thumbnail

Victor Obando, VP of Customer Solutions at ActivTrak, discusses how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return..