Getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains..
Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash..
Jitender Mohan, Head of Customer Interaction Services at WNS explores how combining human workforces with artificial intelligence and digital tools can deliver a complete, omni-channel customer experience..
In today’s world customer expectations are extremely high and going cloud-native within the business is one of the most effective ways to make sure those expectations are met and even surpassed..
Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations..
In this free webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs, and increase trust and satisfaction scores..
With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today..
Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Here are 12 ways to provide better customer service by phone..
Maz Javadzadeh, client relationship director at Paragon Customer Communications outlines why businesses have a unique opportunity to position themselves at the forefront of transitions in consumer behaviour..
Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously..
Adopting Artificial Intelligence is just the first step. Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI..
Enterprise digital transformation consultancy and IT services firm ECS has helped South East Water (SEW) achieve business continuity for its 2.2 million customers during the Covid-19 pandemic..
Red Box has partnered with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses..
It’s that time of the year again, the leaves are changing from green to gold and red, there’s a chill in the air and it’s time to celebrate… It’s Customer Service Week!
The coronavirus brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress..
Ford Motor Company CFO Tim Stone announced today that he will join ASAPP Inc., the research-driven artificial intelligence company advancing the future of productivity and efficiency in customer experience (CX)..
A satisfied customer is a happy customer and by understanding the benefits of six sigma you will be one step closer to improving the customer experience and achieving customer loyalty..
The customer experience your company provides to customers can’t simply be quantified in the number of sales, but can be measured at all phases of the customer experience..
There is no denying that the Erlang formula is a tried and tested predictor for linear customer journeys, but does it have the flexibility to remain accurate? Liam Hastie at Simul8 investigates..