Desktops, Dashboards and Human Centred Design

Desktops, Dashboards and Human Centred Design thumbnail

Getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains..

Free Webinar: Voice of the Customer with TGI Fridays & More thumbnail

Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash..

Blending AI and Digital Tools with the Human Workforce to Deliver an Integrated Customer Experience thumbnail

Jitender Mohan, Head of Customer Interaction Services at WNS explores how combining human workforces with artificial intelligence and digital tools can deliver a complete, omni-channel customer experience..

Why Being Cloud-Native Can Lead to an Enhanced Customer Experience thumbnail

In today’s world customer expectations are extremely high and going cloud-native within the business is one of the most effective ways to make sure those expectations are met and even surpassed..

Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020 thumbnail

Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations..

Webinar: Reduce Cost by Connecting With Customers More Easily thumbnail

In this free webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs, and increase trust and satisfaction scores..

Top Shopify Customer Support Apps for October 2020

Top Shopify Customer Support Apps for October 2020 thumbnail

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today..

12 Ways to Provide Better Customer Service by Phone

12 Ways to Provide Better Customer Service by Phone thumbnail

Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Here are 12 ways to provide better customer service by phone..

Adapting Customer Experience (CX) for a Post-COVID World

Adapting Customer Experience (CX) for a Post-COVID World thumbnail

Maz Javadzadeh, client relationship director at Paragon Customer Communications outlines why businesses have a unique opportunity to position themselves at the forefront of transitions in consumer behaviour..

Introducing ‘Love2shop Contactless’ the B2B Gift Card That Rewards Staff and Customers Digitally thumbnail

Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously..

A 3-Step Formula for Consumer Trust in the AI Age

A 3-Step Formula for Consumer Trust in the AI Age thumbnail

Adopting Artificial Intelligence is just the first step. Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI..

ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks thumbnail

Enterprise digital transformation consultancy and IT services firm ECS has helped South East Water (SEW) achieve business continuity for its 2.2 million customers during the Covid-19 pandemic..

Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture thumbnail

Red Box has partnered with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses..

Customer Service Week: A Time to Celebrate Customers and Employees! thumbnail

It’s that time of the year again, the leaves are changing from green to gold and red, there’s a chill in the air and it’s time to celebrate… It’s Customer Service Week!

Leading with Service During the COVID-19 Pandemic

Leading with Service During the COVID-19 Pandemic thumbnail

The coronavirus brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress..

Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption thumbnail

Ford Motor Company CFO Tim Stone announced today that he will join ASAPP Inc., the research-driven artificial intelligence company advancing the future of productivity and efficiency in customer experience (CX)..

7 Benefits of Six Sigma for Small Businesses

7 Benefits of Six Sigma for Small Businesses thumbnail

A satisfied customer is a happy customer and by understanding the benefits of six sigma you will be one step closer to improving the customer experience and achieving customer loyalty..

5 Ways Brands use eCommerce Data to Improve Their Customer Service thumbnail

The customer experience your company provides to customers can’t simply be quantified in the number of sales, but can be measured at all phases of the customer experience..

Five Times the Erlang Formula Won’t Help You

Five Times the Erlang Formula Won’t Help You thumbnail

There is no denying that the Erlang formula is a tried and tested predictor for linear customer journeys, but does it have the flexibility to remain accurate? Liam Hastie at Simul8 investigates..