The annual Incite Group State of Customer Service Survey will give you in-depth insights from 500+ respondents on the key issues and opportunities your peers see in 2018, and new statistics to benchmark against..
Here are four ways WFM solutions can help get the best out of your frontline agents and keep your customers satisfied..
Organizations have to constantly work to ensure customer satisfaction trumps company profits. Here are a few ways to ensure your customer satisfaction hits the mark..
In today’s empathy economy companies are increasingly turning to artificial intelligence tools to enable and drive an effective and friendly customer service operation..
Jeff Mowat explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success..
Malene Wessel reveals which features build trust in live chat and how to find out if your solution is GDPR compliant..
Shep Hyken shares a shocking example of poor customer service in the hotel industry—and how a new member of staff put things right..
One of the most effective ways to satisfy a newly acquired customer is through effective onboarding. Here are some tips on how to get off to good start with your customers..
The General Data Protection Regulation (GDPR) is a new set of rules that will soon be mandated for those businesses dealing with European consumers. Here’s what you need to know..
Pansensic leads us into the future to learn how customer service will be driven by developments in the customer experience industry..
Kristina Evey examines the importance of culture on the customer experience and provides some key ways to make your ideal culture a reality..
Research has shown that 80% of customers want to be welcomed with a friendly greeting. Here are 10 examples of customer service greetings you can use or adapt to your own style..
CX Network has launched their annual survey on the state of customer experience and service and would like to invite you to take part!
When your company’s reputation depends on positive feedback your number one goal is to make sure every customer has the best possible experience..
You may be striving to keep up with the competition, but are you keeping up with the increasing expectations of your customers? Shep Hyken explains..
Cindy Solomon reveals how leaders can play a key role in supporting their staff and customers in a crisis..
Malene Wessel examines some key features of live chat solutions that can result in better service and reduced costs..
Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience..
The single most effective way to truly engage with staff and customers is to literally do their job with them..