Blade Roofing Rolls-Out BigChange Field Service System and Mobile App thumbnail

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork..

Prioritizing Customer Safety: Addressing Holiday Accident Claims thumbnail

Did you know that holiday accident claims spike by 15% each year? This article will help you navigate these choppy waters with strategies for accident prevention, effective responses to claims and legal implications..

Cost of Living Crisis Ignites Demand for Better Customer Service thumbnail

A new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service..

How to Build a Next-Generation Loyalty Scheme

How to Build a Next-Generation Loyalty Scheme thumbnail

Loyalty schemes have been around a lot longer than you think, going back even further than frequent flyer programmes. Hamish Sherlock of Applause explains how to build a next-generation loyalty scheme..

Crisis-Ready Teams: Strengthening Engagement in Challenging Periods thumbnail

In today’s changing business world, companies often encounter various crises that can significantly impact their operations and reputation. Organizations must be prepared to navigate through challanging times..

Adopting a Graph-Based Approach to Overcome ChatGPT’s Constraints thumbnail

Generative AI has undoubtedly captured our attention, spotlighting how AI is ready at last for business prime time. Jim Webber of Neo4j believes that to get reliable answers, it is time to bolster ChatGPT with smart data..

House of Lords: How AI will Revolutionise Retail Customer Experience thumbnail

The retail sector is undergoing a seismic shift. AI will – and is – transforming customer experience and will help to turn shoppers into loyal brand enthusiasts. Danny Seaborne, Sabio’s UK & South Africa MD, explains..

BigChange Announces Walkthrough Guides to Ease New Software Roll-Out thumbnail

As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step..

BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK

BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK thumbnail

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange..

Marsh Finance Revs Up Customer Experience with Sabio Group in a New Digital Transformation Project thumbnail

Marsh Finance, one of the UK’s leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers..

Loop Insurance Triples Customer Self-Service Rate With Quiq’s Innovative Generative AI thumbnail

Quiq debuts the first AI Large Language Model Powered Assistant, propelling LOOP Auto Insurance to the forefront of customer service innovation with more personalized and efficient interactions..

Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala thumbnail

Premier BPO is thrilled to announce its recognition at the SOCAP Impact Awards Gala. Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer..

Payment Orchestration – Why It’s Time to Call the Tune

Payment Orchestration – Why It’s Time to Call the Tune thumbnail

Rob Crutchington of Encoded discusses how payment orchestration harmonises and simplifies the payment process, improving customer experience and helping merchants to boost online sales and increase their revenue..

Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day thumbnail

Targeted at organisations venturing into AI within their customer service departments, Sabio’s Community Day event was an amalgamation of CX insights, experiences, and future predictions..

7 Ways to Elevate CX in Banking

7 Ways to Elevate CX in Banking thumbnail

With so many options available, it’s important for banks to upgrade their services and stand out from the crowd. But how can banks elevate their CX and provide a truly exceptional experience for their customers?

Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform thumbnail

Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s set to transform customer service..

New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate thumbnail

Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Centre 2023: Activating the Agent of the Future..

Angloco Fights Job Management Fires with BigChange Field Service Tech thumbnail

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth..

Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis thumbnail

Last year, call centers averaged a 38 percent agent turnover rate – 12 percentage points higher than in 2020. That turnover has a steep cost. Christophe Martel, cofounder and CEO of FOUNT, investigates..