10 Ways to Improve Customer Service in The Financial Services Industry thumbnail

To stay ahead of the competition, financial service providers need to focus on providing excellent customer service. Here are ten ways the financial services industry can improve customer service and create loyal customers..

The Best Ways to Reduce Employee Turnover

The Best Ways to Reduce Employee Turnover thumbnail

Employee turnover is not just an irritation for employers, it can and does add up to a waste financially. Given the frequency of Millenials and Gen Z changing jobs, it is becoming an increasing priority..

What Impact Does Demand Planning Have On the Customer Experience? thumbnail

Demand planning is a cross-functional procedure that helps companies meet product demand while limiting extra inventory. It prevents supply chain interruptions and can boost customer satisfaction and revenue..

Sabio Group Announces Expanded Partnership With Google Cloud and Twilio thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI..

What Is a Voicebot and How is it Changing the Customer Service Industry? thumbnail

Voice is the fastest form of human communication and has long been the backbone of the customer service industry. Now, with the development of voicebots the power of voice is reaching new heights..

PCI Pal Partners With Five9 to Provide Secure Payments on the Five9 CX Marketplace thumbnail

PCI Pal has today announced it has joined the Five9 CX Marketplace as an approved Secure Payments partner. The PCI Pal solution has been accredited and listed on the Five9 CX Marketplace..

AinsCo Fire and Security Drives Business Growth with BigChange Tech thumbnail

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth..

New Research: Digital Self-service Now More Popular than Calling Customer Service thumbnail

60% of household water and energy customers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4..

11 Ways an Ecommerce Business Can Give Excellent Customer Service thumbnail

Customer service is one of the most important aspects of any business and ecommerce is no exception. In this article, we will discuss eleven ways that your ecommerce store can provide excellent customer service..

Remaining Competitive in Retail: How to Optimize Customer Experience thumbnail

When reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Brad Hawkins of ServicePower explains..

Finding the Right Match for Your Customer-Facing Position

Finding the Right Match for Your Customer-Facing Position thumbnail

Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients..

Free Webinar: Building a Seamless Omnichannel Strategy

Free Webinar: Building a Seamless Omnichannel Strategy thumbnail

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. Featuring insights from senior leaders from GM Financial, Infobip & Leap2Digital..

Standard Bank Selects Calabrio for Its Cloud-First Approach to Workforce Optimisation thumbnail

Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce WFM..

Chatbots and Automation: I Don’t Think We’re Quite There Yet thumbnail

The rise of automation in customer service has become more prominent within many industries. But along with the positives and time saving tasks it can provide, it can also prove to be a deterrent for its users..

Quora Group Grows with BigChange

Quora Group Grows with BigChange thumbnail

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Quora uses the BigChange field service management software..

Restaurant Group Fridays UK Chooses PCI Pal to Secure Card Payments thumbnail

PCI Pal, the global provider of cloud-based secure payment solutions has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance..

Nicereply and Evaluagent Form Partnership to Help Customer Service Teams thumbnail

Nicereply, a leading customer satisfaction survey software provider, including CSAT, NPS and CES, has entered into a partnership with Quality Assurance & Improvement platform provider EvaluAgent..

6 Examples of Successful Customer-Centric Companies

6 Examples of Successful Customer-Centric Companies thumbnail

Customer-centricity is essential for companies and according to research done by Forbes, companies who have customer-centricity in their marketing strategies profit 60% more than those who don’t..

It’s Time to Say “Goodbye” to the Robotic Chatbot: Consumers Demand More from Digital-First Experiences thumbnail

Jen Snell, VP Go-to-Market (GTM) Strategy, Conversational AI at Verint explains why its time to move from robotic chatbots to those capable of true contextual conversations..