Top 10 Tips for Creating a Successful Customer Survey thumbnail

Conducting a customer survey isn’t difficult and by using a little creativity together with a great survey maker tool you’ll soon be unearthing some valuable customer insights..

Can Live Chat Improve Customer Satisfaction?

Can Live Chat Improve Customer Satisfaction? thumbnail

Malene Wessel takes takes a close look at some reasons why live chat can produce a high level of customer satisfaction..

5 Ways Artificial Intelligence Revolutionizes Customer Service thumbnail

As a vital component in today’s marketplace, learn how AI harnesses the power to revolutionize the customer experience..

Do You Really Provide Great Customer Service?

Do You Really Provide Great Customer Service? thumbnail

Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..

The Customer and the Rose: A Valentine’s Day Story

The Customer and the Rose: A Valentine’s Day Story thumbnail

Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..

5 Ways to Listen to Your Customer and Increase Customer Loyalty thumbnail

Not listening could be driving your customers away. Listen well and you’ll not only keep them, you’ll increase sales and customer loyalty..

Why Choose a True Live Chat Solution?

Why Choose a True Live Chat Solution? thumbnail

You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..

When Sorry Isn’t Enough

When Sorry Isn’t Enough thumbnail

A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..

The 8 Wastes of Customer Service

The 8 Wastes of Customer Service thumbnail

Here are 8 wastes of customer service—inspired by the Toyota Lean Manufacturing system as used by today’s process experts..

Customer Service Means Taking the HEAT

Customer Service Means Taking the HEAT thumbnail

Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..

The 25 Dollar Customer Mistake

The 25 Dollar Customer Mistake thumbnail

The story of how a customer was almost lost over a very small fee that in the long term could have cost a lot more..

How to Build a Strong Customer Centric Team

How to Build a Strong Customer Centric Team thumbnail

There is a big difference between appreciating the importance of customers within a business and creating a customer centric team..

Better Customer Service with Chatbots?

Better Customer Service with Chatbots? thumbnail

Malene Wessel believes chatbots can boost a company’s customer service, taking over some of the most simple and frequent types of customer contacts..

5 Ways to Ensure Your Customer Service Is a Hit This Year thumbnail

Shep Hyken offers some solid tips to ensure your customer service takes off in the coming year..

Customer Service Predictions for 2018

Customer Service Predictions for 2018 thumbnail

Now that 2017 has come to an end, here are some customer service predictions for 2018 brought to you by Fara Haron, CEO of CRM Solutions at Arvato..

Get on the Same Page with Your Customer—Literally

Get on the Same Page with Your Customer—Literally thumbnail

Learn how the latest live chat features are driving customer satisfaction and retention..

55 Customer Experience Improvements You Can Make Right Away thumbnail

Myra Golden reveals her list of awesome tips that you can use to improve your customers’ experience right away..

The Most Important Thing in Customer Experience

The Most Important Thing in Customer Experience thumbnail

Kristina Evey reveals the one thing we must keep in mind when managing the customer experience..

Could You Survive If 25% of Your Customers Left Tomorrow?

Could You Survive If 25% of Your Customers Left Tomorrow? thumbnail

According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..