4 Roads Transforms Knowledge Sharing Capabilities for Institution of Engineering and Technology (IET)  thumbnail

Intelligent self-service (ISS) experts, 4 Roads, has partnered with the IET to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint ..

5 SaaS Tools for Office Managers to Use

5 SaaS Tools for Office Managers to Use thumbnail

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. In this article you will discover five leading SaaS tools to consider for your office..

AI Conversation Simulation for High-performing Customer Service Agents thumbnail

A key to retaining your existing business, growing your brand, and attracting new business is keeping your customers happy. Brian Tuite of Zenarate reveals new technologies that will help improve service..

With SCA Deadline Looming – What Happens Next?

With SCA Deadline Looming – What Happens Next? thumbnail

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance for e-commerce transactions..

Free Report: Putting Service at the Heart of the Customer Experience thumbnail

Unearth critical customer service knowledge from leaders at Lenovo, AT&T, Walmart, CVS Health, Nissan and Cigna! What are these brands prioritizing in 2022? Get answers to these critical questions and more..

How VR is Leveraged in Customer Service and Retail Training thumbnail

Learning and development professionals in the customer service and retail industry are experiencing an evolution in how they engage their employees in ongoing job training. Learn more about the power of VR..

Key Retail Trends Right Now: Delivering Seamless Customer Experiences thumbnail

The trading environment in the past year has been challenging for retailers and has also reinforced the opportunity for retailers to completely rethink their operations to deliver seamless customer experiences…

BigChange Automation Drives Growth at Morgans Plumbing and Heating thumbnail

Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service software. Using BigChange, Morgans has achieved the highest levels of automation..

Cazoo Uses Calabrio Workforce Management to Support Fast-Growing Business thumbnail

Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the contact centre workforce..

Six Ways Deep Learning Is Changing the Way We Do Customer Service in 2022 thumbnail

Deep learning is allowing businesses to automate and personalize different workflows. Matt Payne of Width.ai takes a look at six deep learning based tools that are changing the way customer service is done in 2022..

PCI Pal to Host Payments 2022: The Future of Security & CX Conference thumbnail

PCI Pal, the global cloud provider of secure payment solutions, has announced the details of its second annual Payments conference focused on the future of security and customer experience..

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance thumbnail

Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM)..

8 Customer Experience Tools for IT Companies

8 Customer Experience Tools for IT Companies thumbnail

Customer experience management consists of managing interactions to ensure that customers’ perceptions are positive and consistent. Here are 8 great tools you can use to improve the customer experience..

Top Ways To Keep Your Customer Informed In 2022

Top Ways To Keep Your Customer Informed In 2022 thumbnail

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients. Here are the top ways to keep your customers informed in 2022..

20 Tips for Trucking Companies to Deliver the Best Customer Service thumbnail

If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service..

5 Best Tools to Create an Omnichannel Experience for Your Customers thumbnail

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service..

Top 5 SCORM Authoring Tools

Top 5 SCORM Authoring Tools thumbnail

If you are a Customer Service Manager, you will need to train your team. The good news is with e-learning it has never been easier to create your own online course and keep your customer service agents engaged..

Selecting Agent Management Solutions – Are You Asking the Right Questions? thumbnail

Ross Daniels at Calabrio looks at the 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes and get the right answers..

3 Key Trends That Are Transforming the Customer Service Industry

3 Key Trends That Are Transforming the Customer Service Industry thumbnail

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Megan Neale and Roger Beadle, Co-Founders of Limitless, explore future trends..