The Five Building Blocks of Successful Customer Strategy

The Five Building Blocks of Successful Customer Strategy thumbnail

Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..

Ten Ways to Supercharge Your Customer Service

Ten Ways to Supercharge Your Customer Service thumbnail

Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..

UJET Releases Research with Insights on the New Tools Shaping Customer Support thumbnail

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..

4 Social Media Customer Service Best Practices

4 Social Media Customer Service Best Practices thumbnail

This article highlights four social media customer service best practices to help you wow your clients online..

Customer & User Experience Expo 2020

This event has been postponed to 15th & 16th September 2020 Due to Increase in International Travel Restrictions. The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 15th & 16th September 2020, when the Customer & User Experience Expo has its highly anticipated return [...]

Top Metrics to Make Your Call Center a Success

Top Metrics to Make Your Call Center a Success thumbnail

If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..

ID R&D’s Newest IDVoice Release Offers Flexible Deployment and High Accuracy thumbnail

ID R&D, the award-winning biometric solutions provider has announced the newest release of its voice biometric solution, IDVoiceTM version 2.11.

Webinar: Unleash the Full Potential of Your Support Agents thumbnail

Join customer service leaders from Marriott, Home Depot, Leumi Bank and Bold 360 on our latest webinar: Unleash the Full Potential of Your Support Agents..

Teliax Expands Cloud Offerings With New Services From QuandaGo thumbnail

Official global partner to deliver the QuandaGo connected experience platform with Contact Center, Process Automation and Knowledge Management services..

How to Design Your Perfect Customer Service Plan

How to Design Your Perfect Customer Service Plan thumbnail

In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer service success..

Smile and the World Smiles With You—Unless It’s Fake thumbnail

Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..

The UK’s leading independent insurance broker surveyed hundreds of business professionals to gather a comprehensive overview of customer experience expectations across all sectors. Headline stats include: • High customer service levels are important to 96% of purchasers • Customer service was named the most important factor when making a business decision, overtaking other key factors [...]

B2B customer support software allows teams to associate products with tickets, enabling quicker issue identification and resolution. TeamSupport, the industry’s top business-to-business (B2B) focused customer support software solution, today announces an expanded integration with Salesforce. The integration increases visibility and collaboration across teams by enabling the association of products with support tickets to help better [...]

How to Self-Audit Your Company’s Customer Experience

How to Self-Audit Your Company’s Customer Experience thumbnail

Kristina Evey looks at ways to identify opportunities that would add more value to your existing processes or systems..

Most Returned Christmas Gifts Revealed

Latest data by B-Stock, a leading online secondary marketplace, showed that toys, speciality kitchen items, tools and women’s trendy apparel are the most returned items. The number of products being sent back on National Returns Day (2nd January) were expected to be 72% higher than the average day in December according to the Royal Mail. [...]

6 Customer Service Mistakes—and How to Overcome Them

6 Customer Service Mistakes—and How to Overcome Them thumbnail

Even the best-oiled customer service machines are bound to malfunction on occasion. When a mistake occurs, how does your business handle the blunder? 

Improve How Your Business Handles Customer Returns

Improve How Your Business Handles Customer Returns thumbnail

Here are some tips to improve how your business handles customer returns, so you can cut down on admin and keep your customers happy..

How to Use the UMPS Method for Positive Customer Interactions thumbnail

In an industry where it’s important to be memorable, Roger Wolkoff explains how the UMPS Method can be used to help close conversations..

Top Customer Service Management Solutions for Your Business

Top Customer Service Management Solutions for Your Business thumbnail

Customer service management is essential for growing a profitable, successful business. Here are some of the top solutions available to customer service managers..