ResultsCX Expands into Europe – Acquires 60K and Establishes European Headquarters in London thumbnail

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. and continental Europe..

How to Ensure Customers Are ‘Onboard’ from the Start

How to Ensure Customers Are ‘Onboard’ from the Start thumbnail

Poor customer onboarding hurts your bottom line, increasing customer acquisition costs and driving down customer lifetime value. Carlton Retland of Applause details how brands can successfully identify and remove barriers..

Eight Questions Online Retailers Should Ask before Outsourcing Customer Service thumbnail

Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service operations..

How to Write a “Relentless” Customer Service Culture Plan thumbnail

One of the major weaknesses of most organizations the lack of a service strategy.  They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market dominance..

Qualtrics Announces New Real-time Contact Center Solutions to Make Agents More Productive thumbnail

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers..

Verint Consumer Research Reveals Crucial Customer Experience Needs in the Banking Sector thumbnail

Across the globe, banks continue to face new challenges. The need to keep customers feeling supported and happy while ensuring they remain loyal remains a constant and critical goal for the banking sector..

10 Ways a Route Planner Can Improve Your Customer Service  thumbnail

Good customer service is what sets you apart from your competitors. And while there are many factors that go into providing good customer service, one of the most important is efficient routing..

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly thumbnail

Sinch, a global leader in cloud communications and mobile customer engagement, today announced its latest integration with Zapier, an automation platform, to bring the widest range of messaging channels..

Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth thumbnail

Calabrio, the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions..

PCI Pal Partners with Virgin Atlantic to Secure Its International Omnichannel Payments thumbnail

PCI Pal, the global provider of secure payment solutions, has today announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy..

Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals thumbnail

Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases..

Gartner Predicts No Reduction in Customer Service Spending in Coming Year thumbnail

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending..

Daily Themes for National Customer Service Week 2022

Daily Themes for National Customer Service Week 2022 thumbnail

Bianca Angelico shares five daily themes that guest services firm On Verve are following to celebrate National Customer Service Week, which takes place 3-7 October 2022..

KM2 Solutions Expands Caribbean Operations

KM2 Solutions Expands Caribbean Operations thumbnail

KM2 Solutions, a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations..

Free Webinar: Great Customer Service for Heat Networks

Free Webinar: Great Customer Service for Heat Networks thumbnail

Join us on 6th October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved..

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes thumbnail

A survey has revealed that the perceived standard of customer service is slipping in the wake of record inflation. Close to half of the respondents said that the standard of customer service had worsened..

Content Optimization Is the Key to Transforming Your Customer Service thumbnail

Great content is one of your business’ most important assets. This rings true especially for customer service. It can enhance your existing customer’s experiences of your products and services, strengthening brand loyalty..

Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right thumbnail

Food delivery services should give customers a voice, respond quickly to complaints and proactively apologise when things go wrong, according to a new study which explores what companies can do to rebuild trust..

How to Increase Customer Satisfaction in Retail

How to Increase Customer Satisfaction in Retail thumbnail

It is more important than ever to ensure customer satisfaction in a consumer environment where competition is high and disposable income low. Here are some ways to ensure the best experience for the customer..