As our society becomes more globally connected, it is increasingly important to have a workforce that reflects the diversity of the world around us. What role do employers play in cultivating an inclusive workplace?
Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company..
At our Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box’ and help create lasting and effective wellbeing strategies for clients. Learn more about Sabio’s Wellbeing Programme..
RWS’ Tridion, with six of its partners, recently convened in Stockholm for the Tridion partner summit. They shared their rich expertise in powering guided experiences through structured content and semantic AI..
Quick response (QR) codes have been around for many years. They’re initially used in the vehicle industry to track parts. However, their uses have changed over the years. They’ve become an accepted marketing tool..
Logistics is a crucial component for any business that is in charge with the movement of products and other goods. Logistics services deals with organizing, handling and managing the transport, and storage..
We live in the age of convenience, where customers expect a seamless, lightning-fast service experience. Customers of today prioritize speed and ease above all else. Sam Klaas explains..
EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore – a major milestone for the industry..
Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite..
Calabrio has announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access..
Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Phil Jordan, AI & Automation Specialist at Sabio Group, investigates..
The security company, which protects high net worth individuals and commercial assets, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system..
Post-purchase support is an integral feature of digital marketing which all e-commerce stores should consider. What are the benefits for a business? More importantly, how does it fit into an overall strategy?
MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. A 30 day free trial is available..
Businesses that optimise both the customer journey and the customer experience are rewarded with strong customer retention, revenues and brand reputation. Carlton Retland of Applause explains..
In current times, where emotions and logic help us navigate through the world and coexist, emotional intelligence proves to be a valuable asset. Here, we look at the benefits of emotional intelligence in contact centers..
Waterfield Tech, a leading customer engagement solutions provider today announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies..
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown..
Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry and how businesses can still plan and position themselves for success..