Kristina Evey reveals the one thing we must keep in mind when managing the customer experience..
According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..
No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..
If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..
Despite the latest advances in technology customers still appreciate good old-fashioned customer service..
Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..
Even though you may not be able to provide 100% customer service all, there is one thing you can always give to your customers—empathy..
Susan Friesen explains why being generous in your business will result in more loyal customers..
It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..
Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..
Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience..
Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..
Learn how to use the LEAP method to solve any issue and defuse even the most irate of customers..
Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..
Ashley Phillips reveals some very identifiable traits that set the best CSRs apart from the rest..
Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company..
Riding on the growing trend of online shopping are customer chargebacks. Here are some key ways to deal with them..
Customer satisfaction has always been a key contact centre metric, but now increased emphasis on customer experience has made it a focus for many boardrooms..
Cindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture..