Webinar: Using Analytics to Find and Address Unknowns and to Drive a Better Customer Experience thumbnail

Join Kyle Smaagard, Technical Program Manager – Machine Learning & AI at Calabrio, to learn about AI and how to use your data to drive a better customer experience..

Wellbeing on the Frontline: Stephen Yap – Research Director at CCMA thumbnail

At Disrupt 2023, Joe O’Brien of Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX..

10 Tips to Write Customer Service Emails That Win Loyalty thumbnail

Creating loyal customers is a difficult goal to achieve. Building a reputation takes time and effort and one nasty email can ruin years of good work. That’s why it’s important to nail your customer service emails..

Sailing the Waters of Innovation: A Round-Up of ‘Disrupt on the River’ thumbnail

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement..

Hodge Clemco Rolls-Out Paperless Working with BigChange Mobile Tech thumbnail

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. Using the cloud-based system, Hodge Clemco has doubled..

Warmable Aims To Help Customers With Next Day Visits thumbnail

Two entrepreneurs from London have highlighted a problem with the boiler industry in the UK and have set up a new brand called Warmable to help consumers and businesses save money..

Belgium’s Memo Group Selects Sabio Group for Twilio Flex Implementation thumbnail

Memo Group, the leading Belgian contact centre specialists, today announced their partnership with Sabio Group, a global CX solutions provider, to support the implementation of their Twilio Flex solution..

Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training thumbnail

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic..

Sabio Group & Its CRM Consultancy, makepositive, to Tackle AI Evolution at Salesforce World Tour thumbnail

Sabio Group and its specialist Salesforce CRM consultancy, makepositive, are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the Salesforce World Tour 2023..

Customer Service Practices for Building Customer Loyalty thumbnail

Having customers that are loyal to your brand is the dream. After all, they’ll become the backbone of your business and ensure you have repeat sales. Do you have the basics in place?

How to Use Generative AI to Make Your CX Feel More Human

How to Use Generative AI to Make Your CX Feel More Human thumbnail

Right now, generative artificial intelligence (AI) tools like ChatGPT are making headlines — and in some cases, being used to write those headlines — leading to excitement and speculation about what the future holds..

When Content Speaks the Language That Users Want, Then Their Experience Turns From Good to Great thumbnail

Recently, Tridion’s partner Coreon GmbH convened with Tridion’s team to discuss and understand the way in which Coreon’s multilingual knowledge systems deliver value to increasing number of global enterprises..

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards thumbnail

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards..

BigChange Smart Route Optimiser Promises to Reduce Operating Costs thumbnail

BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions. Part of the BigChange cloud-based system for managing..

The Role of Purchased Datasets in Customer Service Strategies thumbnail

One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction. Datasets play a substantial role..

Maximizing Digital Marketing ROI With Superior Customer Service thumbnail

Are you ready to take your digital marketing campaigns to the next level? Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy..

PCI Pal Highlights the Significance of Multi-Payment Options in the Wake of Mastercard Outage thumbnail

With millions of Mastercard customers warned about payment processing issues for online transactions on Monday 12 June, PCI Pal is urging merchants to reassess their payment strategies..

10 Simple Ways to Make Your Customer Service Team More Approachable and Relatable thumbnail

This article explores 10 straightforward yet powerful strategies that humanize your support staff, foster stronger connections with customers, and elevate your customer satisfaction rates..

The Evolutionary Wave: Six AI Customer Service Solutions Redefining CX thumbnail

More and more companies are using AI tools to improve customer service and simplify their processes. These digital solutions herald a new epoch of personalized interactions, seamless support and efficiency..