The Biggest Challenge for Companies: Lack of Customer Knowledge thumbnail

Mapp, the international provider of insight-led customer engagement, today released the results of a study on current customer experience strategies. The survey reveals major hurdles in updating CX strategies..

PCI Pal Appoints Mufti Monim as New CTO

PCI Pal Appoints Mufti Monim as New CTO thumbnail

PCI Pal, the global cloud provider of secure payment solutions for business communications, today announced the appointment of Mufti Monim as Chief Technology Officer to direct the strategic technical vision for the company..

Engage Your Workforce to Make Collaborative Content

Engage Your Workforce to Make Collaborative Content thumbnail

Do you want to reflect the diverse nature of your business and the breadth of talent within it? Are you global but want to be able to show that you are a people-first company? Learn more about user-generated content..

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative thumbnail

Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres..

TieTa Relaunches to Take the Stress Out of Customer Service thumbnail

TieTa has just relaunched, with a promise to ‘take the stress out of customer service.’ Lean how TieTa is effectively helping businesses or all sizes as an outsourced customer service centre..

Customer Service in CRM: Strengthen Your Business Using CRM Software thumbnail

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices..

What is a Ticketing System in Customer Service?

What is a Ticketing System in Customer Service? thumbnail

If you work in customer service, from time to time your customers will have problems and complaints. Responding in an efficient and timely manner is key to customer satisfaction. For this you need a ticketing system..

The Power of Relentless Customer Service

The Power of Relentless Customer Service thumbnail

A focus on customer service can’t be an add-on. It can’t be for a while. If you want your organization to grow and succeed long term, you’ve got to be a service leader. To do that, you’ve got to be “Relentless.”

3 Ways the Translator’s Role Has Evolved with AI

3 Ways the Translator’s Role Has Evolved with AI thumbnail

AI has opened up opportunities for more people to become professional translators. Camila Pohlmann, Head of Community Ops at Unbabel, highlights three things that have changed about the translator role..

It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot thumbnail

For many brands, the post-purchase experience is an afterthought. Maybe it’s the name, implying that the real work has already been done. Pete Shannon, COO at HelloDone believes thinking this way is a big mistake..

Your Customers Are Your Secret Weapon for Great App Development thumbnail

An app can make or break the customer journey. Get it right and the ease and simplicity of your product will have your customers coming back for more. Jack Underwood, Founder and CEO of Circuit explains..

Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms thumbnail

Vivantio, a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with the needs of growing B2B service firms..

Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options thumbnail

New functionalities include performance indicators and quota forecasting plus a set of visual aides to help sales leaders ascertain current and future performance trends. Nikolaus Kimla explains..

10 Ways Accountants Can Provide Excellent Customer Service thumbnail

Today’s customers are looking for personalized service and that’s not an easy need to fulfil. Here are ten ways a Certified Public Accountant (CPA) can deliver excellent customer service without losing focus..

Contact Centres Moved to The Cloud During the Pandemic: Here’s What They’re Expecting Next thumbnail

Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. Download your free report here..

CX Has Become the Key Differentiator, So Why Aren’t Brands Getting on Board? thumbnail

Christina Thompson, Client Relationship Director of Paragon Customer Communications, explores the strategies delivering optimal experiences, identifying and addressing critical customer pain points..

PCI Pal Releases ‘Payments – the Future of Compliance and CX’ Podcast thumbnail

Following PCI Pal’s inaugural virtual conference ‘Payments: The Future of Security and CX’, an audio podcast has been released that follows-up with some of the event’s contributors..

Thoma Bravo Acquires Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth thumbnail

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors has acquired Calabrio, the customer experience intelligence company..

Developing a Customer Appeasement Program for Your Organization thumbnail

Odds are your company has at least some form of an appeasement program. It may be a well-planned, focused, accountable plan, or it may be just a raw philosophy of customer service..