How to Attract and Retain Gen Z Employees in Customer Service thumbnail

Hiring and retaining employees in customer service is an ongoing challenge. Here’s how your business can adapt to meet these challenges and tap into the talent and energy Gen Z can bring to your team..

Seven-Eleven Tests Robot Delivery Service in Japan

Seven-Eleven Tests Robot Delivery Service in Japan thumbnail

Seven-Eleven Japan is taking a significant leap into the future of retail by testing autonomous robot deliveries on public roads. This innovative initiative aims to address the growing need for efficient deliveries..

The Future of Shopping? 35% of Consumers Turn to AI

The Future of Shopping? 35% of Consumers Turn to AI thumbnail

35% of UK consumers have utilized AI for shopping, marking a 39% increase from the previous year. That’s according to a survey conducted by Censuswide which involved 2,000 UK adults, providing customer insights..

DoorDash and Wing Bring Drone Delivery to Charlotte

DoorDash and Wing Bring Drone Delivery to Charlotte thumbnail

DoorDash and Wing are taking food delivery to new heights in Charlotte, North Carolina. The two industry leaders have partnered to launch a drone delivery service, allowing customers to enjoy fast deliveries..

The Power of Personality in Customer Service

The Power of Personality in Customer Service thumbnail

What are the characteristics of a great employee? How can you identify those qualities as you go through the hiring process? And how do you track employees’ performance after you hire them?

Wolters Kluwer Recognized for Exceptional Customer Support with NorthFace ScoreBoard Award thumbnail

Wolters Kluwer Health has received the 2024 NorthFace ScoreBoard Service Award for exceptional customer support through its Ovid and Lippincott customer service organizations. This marks the 14th consecutive year..

Will AI Do Your Shopping? Walmart Prepares for What’s Next thumbnail

Walmart is gearing up for a revolution in how people shop, focusing on making its products attractive not just to humans, but also to AI shopping agents. These AI bots can perform tasks without human intervention..

How Sales, Customer Service, and Marketing Teams Can Work Together for Success thumbnail

The way sales, customer service, and marketing teams collaborate is what can make or break a business today. Many businesses still have these teams working independently, missing out on opportunities..

How to Write a Strong and Effective Customer Service Conclusion thumbnail

How do you write a conclusion for customer service that ensures satisfaction while upholding professionalism? Here’s everything you need to know, along with practical tips to help you close every customer interaction..

Twilio Launches Next-Generation Customer Engagement Platform thumbnail

Twilio has unveiled its next-generation customer engagement platform at the SIGNAL 2025 conference in San Francisco, designed for the AI- and data-powered world..

Top 50 Positive Words and Phrases for Customer Service thumbnail

Words can shape every interaction, especially in customer support. Simple, thoughtful language can turn an average experience into one that feels personal and uplifting. Here are our top 100 positive words and phrases..

The Impact of Voice AI and Speech Analytics on Contact Centers thumbnail

Here we examine the profound impact of voice AI and speech analytics on contact centers, highlighting how these tools are transforming customer interactions and driving operational excellence..

How to Train Your Customer Service Team on New CX Technologies thumbnail

In this article, we provide a step-by-step guide on how to train your customer service team on new CX technologies, empowering your agents to deliver outstanding service in today’s digital landscape..

Essential Features Every CX Software Should Have in 2025 thumbnail

The landscape of customer service and contact center software continues to evolve rapidly. In this article, we highlight the essential features every CX software should have in 2025 to help your business..

Milesight’s Smart Restroom Tech: Redefining Customer Experience thumbnail

Managing restrooms in high-traffic venues has traditionally been a logistical juggling act. Restroom congestion, delayed cleaning and hygiene challenges all disrupt the overall customer experience..

Spice Island Beach Resort Receives Customer Excellence Honor from British Airways Holidays thumbnail

Grenada’s iconic Resort has once again demonstrated why it is a beacon of luxury and hospitality in the Caribbean. The resort has been awarded the British Airways Holidays Customer Excellence Award..

Revealed: Fintechs with the Most Customer Complaints  thumbnail

With rapid growth comes growing pains, and fresh data from the Financial Ombudsman Service (FOS) suggests some of the fintech giants are also leading in a less favorable area – customer complaints..

Boosting Customer Service: Target Claims Express Self-Checkout Success thumbnail

Last year, Target rolled out its new Express Self-Checkout lanes across nearly 2,000 stores with the goal of making the checkout process faster and more convenient. The results are in..

Shaping the Future of Broadband Experience with the Broadband Forum thumbnail

Regardless of the application, customers’ satisfaction doesn’t just rely on raw speed or bandwidth anymore. It extends to the Quality of Experience (QoE) provided by their Broadband Service Provider (BSP)..