Retailers are facing a customer experience transformation and location data is playing a key role. Learn more in this article by Jon Croy, CMO at Point Inside..

Conducting a customer survey isn’t difficult and by using a little creativity together with a great survey maker tool you’ll soon be unearthing some valuable customer insights..

Malene Wessel takes takes a close look at some reasons why live chat can produce a high level of customer satisfaction..

As a vital component in today’s marketplace, learn how AI harnesses the power to revolutionize the customer experience..

Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..

Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..

Not listening could be driving your customers away. Listen well and you’ll not only keep them, you’ll increase sales and customer loyalty..

You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..

A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..

Here are 8 wastes of customer service—inspired by the Toyota Lean Manufacturing system as used by today’s process experts..

Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..

The story of how a customer was almost lost over a very small fee that in the long term could have cost a lot more..

There is a big difference between appreciating the importance of customers within a business and creating a customer centric team..

Malene Wessel believes chatbots can boost a company’s customer service, taking over some of the most simple and frequent types of customer contacts..

Shep Hyken offers some solid tips to ensure your customer service takes off in the coming year..

Now that 2017 has come to an end, here are some customer service predictions for 2018 brought to you by Fara Haron, CEO of CRM Solutions at Arvato..

Learn how the latest live chat features are driving customer satisfaction and retention..

Myra Golden reveals her list of awesome tips that you can use to improve your customers’ experience right away..