BigChange Pay Brings Instant Doorstep Payment for Jobs

BigChange Pay Brings Instant Doorstep Payment for Jobs thumbnail

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site.  After viewing an invoice summary on the engineers’ mobile device, a customer receives..

How Black Friday Success Hinges on Memorable Online Experiences thumbnail

In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: memorable digital customer experiences..

EB Gas Boosts Engineer Productivity by 20 Percent with BigChange thumbnail

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. BigChange is also boosting customer service with real-time ETAs and updates..

Unleashing CX in Amsterdam – A Round-up

Unleashing CX in Amsterdam – A Round-up thumbnail

This two-day summit was a melting pot of ideas, bringing together leaders from various industries to share insights on the evolving landscape of Digital Customer Experience (CX)..

How Cleanliness Affects Customer Service

How Cleanliness Affects Customer Service thumbnail

Do you worry about the impression you are making on your customers? Do you wonder what they think about your business and your customer service? Do you have a plan for keeping your place clean and tidy?

The Great AI Paradox for Contact Centre Agents

The Great AI Paradox for Contact Centre Agents thumbnail

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips..

How to Treat Your Customers Right: 4 Pro Tips

How to Treat Your Customers Right: 4 Pro Tips thumbnail

In the bustling world of business, treating your customers with the utmost care is a cornerstone of success. Happy customers not only stick around but become brand advocates, spreading the word like wildfire..

The Future of Customer Engagement: Trends to Watch

The Future of Customer Engagement: Trends to Watch thumbnail

The more active your customers are the more successful your business becomes. However, customers stick with you only if their experience with your brand is up to their expectations or beyond..

Sabio Group Launches Specialist Salesforce Practice

Sabio Group Launches Specialist Salesforce Practice thumbnail

Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice. The new Salesforce operation cements Sabio’s unique position..

Getting Started with Salesforce Development: A Beginner’s Guide thumbnail

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations..

AI in Customer Service: Is It Hype or Is It Happening?

AI in Customer Service: Is It Hype or Is It Happening? thumbnail

Ganpath Thanumoorthy of Firstsource explains what operations leaders need to know to grasp the opportunity behind the AI buzzword – and reap the benefits of early adoption..

The Evolving Role of BPOs in a Time of Uncertainty

The Evolving Role of BPOs in a Time of Uncertainty thumbnail

Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why now more than ever, a strong partnership, rather than a supplier relationship, is integral to the success of the client..

Foundever and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training thumbnail

Miami and Palo Alto, Foundever a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents..

Sigma Connected Group Appoints Lesley Avinou to Lead Client Partnerships thumbnail

Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships..

Get Set to Re-Imagine Customer Experience at Sabio’s Disrupt UK in 2024 thumbnail

Disrupt, Sabio’s flagship digital transformation conference in the UK, will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th..

Signs Your Business’s Phone System Is in Need of an Upgrade thumbnail

In today’s digital age, the role of traditional phone systems might seem to be diminishing, but they remain an integral part of business operations. Effective communication with customers hinges on a reliable phone system..

Customer Portals: The Future of Customer Service

Customer Portals: The Future of Customer Service thumbnail

Online portal systems are used to provide users with services, information, and resources from a central location. These portals were created to streamline and simplify access to digital content for users..

Why Developing Versatile Skills is Key to Customer Service Excellence thumbnail

You know that excellent customer service is the heart of any successful business. But have you considered the far-reaching benefits of honing versatile skills for this crucial role?

Empowering Retail Staff: Training for Exceptional Customer Service thumbnail

The brick and mortar retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. As a result, physical retailers must offer something special..