Overcoming the AI Adoption Chasm

Overcoming the AI Adoption Chasm thumbnail

As we all know, AI will revolutionise customer experience (CX) – yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale. Kevin McGachy, Head of AI Solutions at Sabio explains..

Exploring Effective Customer Service Training Tech That Drives Real Results thumbnail

Attaining and sustaining high levels of customer satisfaction needs more than just basic training. In this article, we’ll discuss some of the most effective and advanced customer service training technologies of today..

To Tip or Not to Tip: Why Diners are Opting Out of Service Charges thumbnail

A revealing study shows that more than 20% of UK diners are dodging the optional service charges that appear on their bills. Skyrocketing living costs and disappointments in service standards are leading factors..

The Double-Edged Sword of Voice Cloning

The Double-Edged Sword of Voice Cloning thumbnail

AI-powered voice cloning technology is revolutionizing customer experience across industries, as this cutting-edge technology enables businesses to create synthetic voices nearly indistinguishable from human speech..

How to Prepare for a Customer Service Manager Position and Showcase Your Key Skills thumbnail

You know your skills need to be top-notch, but how do you refine and effectively showcase them? This article will help you prepare for the role of customer service manager and demonstrate your competence..

Hotel Shangri-La Tops Singapore’s Customer Service Rankings thumbnail

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors..

Customer Service Apprenticeship Program Celebrates Sustained Achievement thumbnail

Middlesbrough College, Northern Skills, and Sage have partnered to create an award-winning apprenticeship program with a core focus on refining customer service skills..

How Behavioral Interviewing Improves Customer Support Hiring thumbnail

CSRs are vital resources for businesses focused on customer satisfaction because this role directly affects customer experiences, loyalty, and success. That’s why companies are using behavioral interviewing techniques..

Employee Engagement Strategies for the Modern Workplace thumbnail

With today’s current business world being more competitive and complex, employee engagement cannot be taken lightly. This article will discuss six key strategies that can be used to enhance employee engagement..

Top-Rated Banks for Customer Service – Guess Who Tops the List? thumbnail

Monzo has been rated the best bank for individuals and businesses in the UK, according to the results of the annual banking survey conducted by the Competition and Markets Authority (CMA)..

Former Monzo Team Secures £2.8M to Develop Human-like AI Customer Service Agents thumbnail

Gradient Labs, an AI-driven customer service startup established by former Monzo employees, has successfully raised £2.8 million in a seed funding round led by LocalGlobe..

Kapture CX Unveils Self Serve 2.0 to Boost AI-Powered Customer Service thumbnail

Kapture CX has introduced Self Serve 2.0, an advanced AI-driven customer self-service solution designed to transform the customer service landscape. Self Serve 2.0 aims to alleviate the workload on human agents..

Morrisons and Asda Revamp Checkout Experience Following Customer Feedback thumbnail

Morrisons is removing some self-checkouts from stores after realizing they went too far with the technology, aiming to re-evaluate the balance between self-service and staffed checkouts..

Smart Data Management Tips Can Improve Your Customer Service Efficiency thumbnail

Customer service is essential for any modern company, and smart data management using a US proxy helps improve it. Learn how smart data management strategies can improve your customer service efficiency..

Sabio Group Charts Course to Net-Zero and Sustainable Future thumbnail

Sabio Group, the digital customer experience (CX) transformation services specialist, has today announced its ambitious commitment to achieving net-zero carbon emissions by 2050..

Transforming Customer Service with Advanced Network Management thumbnail

This article will explore the undeniable connection between network performance and customer happiness. It’ll uncover how advanced network management can transform service, leading to greater satisfaction..

How Cloud Solutions Revolutionize Customer Service Operations thumbnail

Exceptional customer service can be truly beneficial. But delivering top-notch customer service isn’t a walk in the park. A solution like cloud technology can help empower your business to deliver seamless and efficient CX..

Preparing Your Team for New Customer Service Technologies thumbnail

New customer service technologies are transforming the way companies interact with their customers, making processes more efficient and improving customer satisfaction..

Unlocking the Power of Generative AI: Riding the Waves of New Age CX thumbnail

As generative AI continues to take the world by storm, Kevin McGachy, Head of AI Solutions at Sabio, predicts the impact it will have on the world of CX..