Unlocking the Power of Empathy: Addressing Vulnerability in the Contact Centre thumbnail

I hosted a really thought-provoking panel discussion recently at Sabio’s Disrupt event in London, joining executives from across sectors to explore the critical topic of vulnerability in the contact centre..

How Is AI Revolutionizing Customer Service? 6 Key Innovations Explained thumbnail

As businesses increasingly turn to technology to enhance their operations, artificial intelligence (AI) is stepping into the spotlight, particularly in the realm of customer service. Here’s how AI is reshaping customer service.

How to Write a Customer Service Value Proposition thumbnail

A well-crafted customer service value proposition can set your company apart, attracting and retaining loyal customers. But what exactly is a customer service value proposition, and how can you write one?

How Does Color Psychology Impact Customer Service? thumbnail

Did you know that the colors used in your customer service environment can significantly impact how customers perceive and interact with your brand? In this article, we’ll delve into the science of CX and color psychology..

5 Must-Have Features in Customer Support Dashboards thumbnail

What makes a customer support dashboard not just adequate, but outstanding? Real-time analytics, seamless integration, and intuitive design are starters, but there is a vast ocean of features to explore..

Is Your Salesforce CRM Stuck in a Rut? It’s Time to Move Beyond Routine Marketing and Sales Admin thumbnail

Many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change?

Salesforce CPQ: A Tool to Boost Sales Productivity and Profitability thumbnail

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools..

Zenarate AI Coach Highlighted in Frost and Sullivan Report on Workforce Optimization in Global Contact Centers thumbnail

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry thumbnail

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry. It aims to boost contact centre wellbeing and performance through AI, analytics and human insight..

Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? thumbnail

We work in the most valuable industry in business. Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly and welcoming sector..

EnviroVent Boosts Productvity with BigChange Field Service Tech thumbnail

EnviroVent, the manufacturer of domestic ventilation products, has transformed its installation and service operation using a BigChange job management system. Since implementing the 6-in-1 cloud based solution..

Ten Essential Ways to Upskill Customer Support Team Leaders thumbnail

Customer support team leaders are pivotal figures who bridge the gap between frontline support staff and the strategic goals of a company, ensuring customer satisfaction while driving efficiency and innovation..

Avaya and LivePerson Team Up to Set New Standards in CX thumbnail

Avaya and LivePerson have partnered to integrate voice, digital, and AI capabilities into a unified omnichannel solution for enhanced customer experiences and accelerated digital transformation..

Chat GPT-4o Set to Revolutionize Customer Experience with Voice Engagement thumbnail

Picture being able to sift through conversations from around the globe, figuring out exactly how customers feel on-the-fly. For CX professionals searching insights far and wide – here comes your hidden advantage!

TTEC Digital Awarded Patent for AI Systems Orchestration in Customer Experience thumbnail

TTEC today announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. The patent complements the company’s extensive..

Sabio Group Recognised for CX Expertise with Series of Awards thumbnail

Sabio Group, the digital customer experience (CX) transformation services specialist, has been named Avaya’s ‘Enterprise Cloud Partner of the Year – International’ at its annual Avaya Engage event..

New Enhancements to Avaya Experience Platform Elevate CX thumbnail

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption..

Customer Service Training: A Quick Guide for Mastering Service Excellence thumbnail

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses..

Commbox Launches Connect Partner Programme Offering Market-Leading Automation and AI Capabilities thumbnail

CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. This programme opens CommBox’s market-leading technology..