Do Your Employees Love Your Brand?

Do Your Employees Love Your Brand? thumbnail

No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..

How to Get More Customers to Take Your Surveys

How to Get More Customers to Take Your Surveys thumbnail

If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..

5 Reasons Why Old School Customer Service Still Shines

5 Reasons Why Old School Customer Service Still Shines thumbnail

Despite the latest advances in technology customers still appreciate good old-fashioned customer service..

Customer Service Tip: The Power of Observation

Customer Service Tip: The Power of Observation thumbnail

Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..

20 Ways to Express Empathy to Your Customers

20 Ways to Express Empathy to Your Customers thumbnail

Even though you may not be able to provide 100% customer service all, there is one thing you can always give to your customers—empathy..

10 Ways to Keep Customers Through Kindness

10 Ways to Keep Customers Through Kindness thumbnail

Susan Friesen explains why being generous in your business will result in more loyal customers..

Customer Service Week 2017: How to Make a Difference

Customer Service Week 2017: How to Make a Difference thumbnail

It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..

Take Your Customer Service from Good to Great

Take Your Customer Service from Good to Great thumbnail

Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..

Celebrating the Impact of Customer Service Teams

Celebrating the Impact of Customer Service Teams thumbnail

Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience..

4 Strategies for Creating a Customer Service Culture

4 Strategies for Creating a Customer Service Culture thumbnail

Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..

LEAP to Solve Customer Issues

LEAP to Solve Customer Issues thumbnail

Learn how to use the LEAP method to solve any issue and defuse even the most irate of customers..

How a Great App Can Help Your Bank Achieve Its Customer Service Goals thumbnail

Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..

6 Habits of Highly Successful Customer Service Representatives thumbnail

Ashley Phillips reveals some very identifiable traits that set the best CSRs apart from the rest..

Two Questions Every Customer Service Manager Should Be Asking thumbnail

Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company..

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks thumbnail

Riding on the growing trend of online shopping are customer chargebacks. Here are some key ways to deal with them..

Three Ways to Boost Satisfaction for the Customer of the Future thumbnail

Customer satisfaction has always been a key contact centre metric, but now increased emphasis on customer experience has made it a focus for many boardrooms..

5 Secrets to Mind-Blowing Customer Service

5 Secrets to Mind-Blowing Customer Service thumbnail

Cindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture..

Customers Love Talking About Great Service

Customers Love Talking About Great Service thumbnail

New research shows that customers are just as likely to share a positive experience as a negative one. Read on to learn more..

Can Artificial Intelligence Drive Customer Loyalty?

Can Artificial Intelligence Drive Customer Loyalty? thumbnail

If you are greeted by name next time you enter your favorite store, don’t worry, it is not a prank, you might be witnessing AI at work..