Mortgage lenders are receiving an average customer satisfaction score of 75 out of 100, placing them alongside industries like energy utilities and gas stations according to the American Customer Satisfaction Index..

Freshworks has introduced the Freddy AI Agent, aimed at enhancing customer and employee experiences by resolving service requests. Freddy AI is an autonomous service agent that can be quickly deployed..

Quirky Campers, a campervan rental company based in Bristol, has been awarded the ‘CX Team of the Year – SME’ at the UK Customer Experience Awards..

Prism+ prioritizes personalized problem-solving and human interaction, exemplified by COO Joseph Tsao’s hands-on approach to addressing customer complaints by visiting their homes..

What do successful people have in common? They are relentless. John Tschohl of the Service Quality Institute explains why being relentless in serving customers will forge your path to success..

The Los Alamos Department of Public Utilities (DPU) received a Public Power Customer Satisfaction Award from the American Public Power Association (APPA) for outstanding service to Los Alamos County..

Efficient mailroom management is more crucial than ever for businesses that prioritize exceptional customer service. Let’s explore how automated mailroom solutions are transforming the customer experience..

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW, ending years of post-Brexit trading challenges..

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. This is according to research of more than 50 UK retailers..

Examining the ethical implications of utilizing AI in customer service reveals both benefits and challenges. Understanding the advantages of AI in this field can clarify its role and impact on the customer experience..

When I started my career in sales at 19, working in telecom retail and knocking on doors, I never imagined I’d eventually lead a team at the bleeding edge of AI, virtual assistants, and customer service..

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution..

Customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations..

Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations..

The latest industry report from Call Centre Helper has just landed, and it’s packed with some interesting insights. Jointly sponsored by Sabio Group, the report reveals what’s really happening in the contact centre industry..

The outsourcing industry in the Philippines has experienced exponential growth over the past two decades, cementing its reputation as a global leader in customer support services. The skilled workforce..

Ever notice how some stores feel like a second home, while in others you want to scramble for the exit? The difference isn’t just the décor or the discounts – it’s about how customers are made to feel..

Providing an exceptional customer experience is crucial for any business, especially in industries like software development. A positive customer experience can set you apart from your competitors..