Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic..

Sabio Group and its specialist Salesforce CRM consultancy, makepositive, are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the Salesforce World Tour 2023..

Having customers that are loyal to your brand is the dream. After all, they’ll become the backbone of your business and ensure you have repeat sales. Do you have the basics in place?

Right now, generative artificial intelligence (AI) tools like ChatGPT are making headlines — and in some cases, being used to write those headlines — leading to excitement and speculation about what the future holds..

Recently, Tridion’s partner Coreon GmbH convened with Tridion’s team to discuss and understand the way in which Coreon’s multilingual knowledge systems deliver value to increasing number of global enterprises..

Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards..

BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions. Part of the BigChange cloud-based system for managing..

One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction. Datasets play a substantial role..

Are you ready to take your digital marketing campaigns to the next level? Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy..

With millions of Mastercard customers warned about payment processing issues for online transactions on Monday 12 June, PCI Pal is urging merchants to reassess their payment strategies..

This article explores 10 straightforward yet powerful strategies that humanize your support staff, foster stronger connections with customers, and elevate your customer satisfaction rates..

More and more companies are using AI tools to improve customer service and simplify their processes. These digital solutions herald a new epoch of personalized interactions, seamless support and efficiency..

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Virtual Assistants..

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. It is designed to implement, and monitor wellbeing..

Research from ContactBabel, sponsored by IRIS Audio Technologies, reveals contact centres in the UK are wasting £246m each year due to customers and agents mishearing and having to repeat themselves on calls..

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out by offering an exceptional shopping experience that goes above and beyond..

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play..

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences..