3 COVID-19 Marketing Campaigns That Were Perceived as Positive thumbnail

As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete..

5 Indispensable Skills for Customer Service Reps

5 Indispensable Skills for Customer Service Reps thumbnail

When it comes to providing the best possible service to your customers, the people you hire make all the difference. Here are five basic skills your CSRs cannot be without..

How Haulage and Delivery Drivers Have Helped During COVID-19 thumbnail

A good driver has the communication and customer care skills to maintain a professional and friendly manner in their day to day role, as well as acting as a human connection..

Remote Onboarding – 5 Steps to Success

Remote Onboarding – 5 Steps to Success thumbnail

Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for successful remote onboarding of call centre staff..

To Improve Customer Experience Financial Services Firms Must Make Agent Retention a Priority thumbnail

The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. Jonathan Mobbs of Maintel explains..

Artificial Intelligence: 3 Benefits for the Insurance Industry thumbnail

As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence. .

PCI DSS: The Forgotten Superhero

PCI DSS: The Forgotten Superhero thumbnail

As millions of pounds are lost to Coronavirus scams, Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments..

The Impact of COVID-19 on Customer Service Job Market Trends thumbnail

The coronavirus pandemic has drastically impacted every sector and industry, perhaps none more so than the customer service job family..

3 Main Ways Customer Service Influences the Marketing Landscape thumbnail

The marketing landscape is constantly changing and evolving. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame..

Critizr Now Integrates With Google’s Business Messages thumbnail

Critizr’s customer feedback technology will now integrate with Google’s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..

Free Webinar: The Customer Service Leader of the Future thumbnail

In this Reuters Events webinar hear from leaders at Pizza Hut, Extended Stay America, Gladly and HP discuss the strategies that will lead your business towards best-in-class customer service..

Shining the CX Spotlight on Employers and Suppliers

Shining the CX Spotlight on Employers and Suppliers thumbnail

Michael Reiserer, MD EASY Software, Germany, reveals many companies are making good progress towards employee and supplier experience management but there is still work to be done..

Speaking the Customer’s Language Through the Pandemic

Speaking the Customer’s Language Through the Pandemic thumbnail

Edmund Ovington, VP at Unbabel, discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs..

Intercom Transforms Customer Support With the Introduction of the Conversational Support Funnel thumbnail

The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support..

Free Webinar: Transform the Way Your Business Responds to Customers Through AI thumbnail

Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar on how AI is allowing for more accurate, well-informed responses..

Where Are Your Standards? Why Every Company Needs a Director of Customer Experience thumbnail

Bryan Horn talks standards and why he believes it is essential to have a dedicated director with a customer-first mindset leading your operation..

The Types & Benefits of Virtual Experiences [Infographic] thumbnail

Purity, the experiential marketing agency have produced this useful infographic to help inspire new ways of creating virtual experiences in the new reality..

What to Do When Customers Ignore You

What to Do When Customers Ignore You thumbnail

Remember the days when people noticed good customer service, talked about it, and most importantly—rewarded  you for it? Happy customers would return and spread the word..

How to Measure Customer Retention

How to Measure Customer Retention thumbnail

Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty..