Customer Service Trends in the Hotel Industry

Customer Service Trends in the Hotel Industry thumbnail

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences..

Sabio Group Wins New Contract with Swedish Energy Firm Vattenfall for Cloud Contact Centre Transformation thumbnail

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider..

Pluxee Serves Up Transformative CX with Cloud Migration Powered by Sabio and Genesys thumbnail

Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys..

Motorway and Business Systems Scoop the Partnership Award at The Forum 2024 Awards thumbnail

Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the winners of the Partnership Award at The Forum’s prestigious 2024 Awards..

Citrus Group Stays Connected with BigChange Job Management Software thumbnail

Electrical service provider Citrus Group, is using a BigChange job management system to reduce asset downtime and boost customer service. The app and back-office system is also boosting health and safety..

Meaning Teams up with Five9 Enabling Seamless Conversations and Improved Contact Center CX thumbnail

Meaning, the real-time voice harmonization platform, today announced its partnership with Five9, the intelligent CX platform provider. The collaboration will allow organizations to enrich the customer experience..

Customer Experience Trends in the Hospitality Industry thumbnail

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today..

How To Enhance Your Property Management Services With Call Center Support thumbnail

By having a team dedicated to giving real-time, round-the-clock customer service, property managers can accomplish various tasks and improve customer experience at the same time..

Laser Cut Clarity: How Simplifying Our Order Process Improved Customer Satisfaction thumbnail

In the fast-paced world of e-commerce, customer satisfaction is paramount. At MakerTable, we understand that providing a seamless and efficient order process is crucial for keeping our customers happy and loyal..

5 AI Trends Transforming the Future of Retail

5 AI Trends Transforming the Future of Retail thumbnail

Retail is changing at breakneck speed and technological advancements have driven seismic shifts in how businesses connect with customers. Tatum Bisley of Cirrus Response dives deeper into AI’s impact..

Customer Service Coaching: How to Develop, Motivate and Retain Your Employees thumbnail

Why do people leave their customer service jobs? Even if they are well paid and have good benefits, many will wave goodbye as they walk out the door, never to return. John Tschohl of the Service Quality Institute, investigates..

Unlocking the Power of Empathy: Addressing Vulnerability in the Contact Centre thumbnail

I hosted a really thought-provoking panel discussion recently at Sabio’s Disrupt event in London, joining executives from across sectors to explore the critical topic of vulnerability in the contact centre..

How Is AI Revolutionizing Customer Service? 6 Key Innovations Explained thumbnail

As businesses increasingly turn to technology to enhance their operations, artificial intelligence (AI) is stepping into the spotlight, particularly in the realm of customer service. Here’s how AI is reshaping customer service.

How to Write a Customer Service Value Proposition thumbnail

A well-crafted customer service value proposition can set your company apart, attracting and retaining loyal customers. But what exactly is a customer service value proposition, and how can you write one?

How Does Color Psychology Impact Customer Service? thumbnail

Did you know that the colors used in your customer service environment can significantly impact how customers perceive and interact with your brand? In this article, we’ll delve into the science of CX and color psychology..

5 Must-Have Features in Customer Support Dashboards thumbnail

What makes a customer support dashboard not just adequate, but outstanding? Real-time analytics, seamless integration, and intuitive design are starters, but there is a vast ocean of features to explore..

Is Your Salesforce CRM Stuck in a Rut? It’s Time to Move Beyond Routine Marketing and Sales Admin thumbnail

Many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change?

Salesforce CPQ: A Tool to Boost Sales Productivity and Profitability thumbnail

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools..

Zenarate AI Coach Highlighted in Frost and Sullivan Report on Workforce Optimization in Global Contact Centers thumbnail

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”