Retail is changing at breakneck speed and technological advancements have driven seismic shifts in how businesses connect with customers. Tatum Bisley of Cirrus Response dives deeper into AI’s impact..

Why do people leave their customer service jobs? Even if they are well paid and have good benefits, many will wave goodbye as they walk out the door, never to return. John Tschohl of the Service Quality Institute, investigates..

I hosted a really thought-provoking panel discussion recently at Sabio’s Disrupt event in London, joining executives from across sectors to explore the critical topic of vulnerability in the contact centre..

As businesses increasingly turn to technology to enhance their operations, artificial intelligence (AI) is stepping into the spotlight, particularly in the realm of customer service. Here’s how AI is reshaping customer service.

A well-crafted customer service value proposition can set your company apart, attracting and retaining loyal customers. But what exactly is a customer service value proposition, and how can you write one?

Did you know that the colors used in your customer service environment can significantly impact how customers perceive and interact with your brand? In this article, we’ll delve into the science of CX and color psychology..

What makes a customer support dashboard not just adequate, but outstanding? Real-time analytics, seamless integration, and intuitive design are starters, but there is a vast ocean of features to explore..

Many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change?

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools..

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry. It aims to boost contact centre wellbeing and performance through AI, analytics and human insight..

We work in the most valuable industry in business. Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly and welcoming sector..

EnviroVent, the manufacturer of domestic ventilation products, has transformed its installation and service operation using a BigChange job management system. Since implementing the 6-in-1 cloud based solution..

Customer support team leaders are pivotal figures who bridge the gap between frontline support staff and the strategic goals of a company, ensuring customer satisfaction while driving efficiency and innovation..

Avaya and LivePerson have partnered to integrate voice, digital, and AI capabilities into a unified omnichannel solution for enhanced customer experiences and accelerated digital transformation..

Picture being able to sift through conversations from around the globe, figuring out exactly how customers feel on-the-fly. For CX professionals searching insights far and wide – here comes your hidden advantage!

TTEC today announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. The patent complements the company’s extensive..

Sabio Group, the digital customer experience (CX) transformation services specialist, has been named Avaya’s ‘Enterprise Cloud Partner of the Year – International’ at its annual Avaya Engage event..