Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation thumbnail

Sabio, the digital customer experience (CX) specialist, has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions..

Samaritans Trains Over 1,500 Customer Facing Staff in Supporting Vulnerable Customers thumbnail

This Mental Health Awareness Week Samaritans, the charity for suicide prevention, is reminding businesses of the importance of supporting their employees in having conversations with vulnerable customers..

Top Ten Goodwill Gestures for Happier Customers

Top Ten Goodwill Gestures for Happier Customers thumbnail

In this article, we will explore some examples of goodwill gestures that businesses can use to show appreciation to their customers. Here are our top ten goodwill gestures for happier customers..

6 Ways to Improve Customer Experience in Healthcare

6 Ways to Improve Customer Experience in Healthcare thumbnail

CX in healthcare is not just restricted to visiting hospitals. It comprises every step of patient interactions between them and the company representatives. Customer experience is an integral part of any industry..

Empowering People – Microsoft Interview thumbnail

At Disrupt 2023 in the UK, we interviewed Seb Reeve, Business Development Director at Microsoft (Nuance), on the benefits of empowering contact centre advisors to help deliver excellent CX..

PCI Pal Listed in Growth Index Top 100 Ranking of UK’s Fastest Growing Companies for Second Year thumbnail

PCI Pal, the global SaaS provider of secure payment solutions for business communications, has been ranked in the Growth Index Top 100 for the second consecutive year..

Customer Experience is Employee Experience – and Vice Versa thumbnail

Tony Smith, contact centre and employee experience expert at IR, explores the correlation between employee engagement, job satisfaction and customer satisfaction, and the importance of a single view of truth..

How Moving to the Cloud Enhances Customer Service thumbnail

In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies..

How Start-Ups Can Provide Superior Customer Service: Top Strategies Explained thumbnail

In the competitive world of start-ups, one key factor that sets successful companies apart from the rest is their ability to provide superior customer service. Read on to learn more about the strategies for success..

10 Tips for Customer Data Management Success

10 Tips for Customer Data Management Success thumbnail

Managing customer data can be daunting, especially for small businesses with limited resources. In this article, I will provide 10 tips for customer data management success that can help businesses of all sizes..

Unlocking Additional Value From Your Customer Service Technology Stack thumbnail

One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. Angela Clarkson, Head of Business Consultancy at Sabio..

How an Answering Service Helps Improve Customer Service Experience thumbnail

Can you image how different calls to your business would be if your customers could see that you care? In a world of bots, AI, and ‘you’re number 357 in line’, great customer service is a true differentiator..

Zenarate AI Simulation Training Releases 2023 CX Agent Report with Execs in The Know thumbnail

Zenarate has announced the CX Agents: A Survey of CX Leaders Regarding Their Most Valuable Asset report. The report highlights trends and challenges for contact center leaders working to improve agent performance..

Sabio Group Strengthens Commitment to Nordics Following Recent Expansion thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist has appointed Nicolai Ginge as Country Manager for Sabio Denmark. The appointment follows Sabio’s expansion in the region earlier this year..

Four Tips for Having Happier Customer Service Employees (and Why it Matters) thumbnail

Customer service is all about making customers feel valued, comfortable, and happy. So, the happier your customer service employees are, the more you can ensure your customers receive top-notch customer service..

Customer Satisfaction Metrics and Tools to Improve Your Service thumbnail

Businesses must utilize metrics and Key Performance Indicators to measure their performance in order to ensure that customer service meets their needs. In this article, we will look at the significance of metrics..

South Staffordshire District Council: A Case Study thumbnail

The flexibility of the Call Secure Plus solution, powered by PCI Pal has really shown its worth. It is very rare that you design a service and have to go-live with the business continuity plan. Read more in this case study..

Five Ways to Build Agent Confidence in the Contact Centre thumbnail

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips..

Three Highlights from the 2023 Decision Makers’ Guide thumbnail

Rob Crutchington, CEO of Encoded, discusses how modern technology and payment orchestration can address the issues to help contact centres reduce costs, protect card data and improve customer experience..