Artificial Intelligence: First Aid for Companies in Challenging Times thumbnail

When unexpected events occur and customer demand increases what can companies do? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example..

Free Webinar: How to Manage COVID-19’s Impact on Your Customer Service thumbnail

Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..

How Plain Language Reduces Call Centre Volume By 19%

How Plain Language Reduces Call Centre Volume By 19% thumbnail

Fergal McGovern, CEO of VisibleThread explains why communicating in plain language results in less customer confusion, reduced workload and a stronger customer experience..

Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent? thumbnail

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent..

Taking Customer Service From Good to Great!

Taking Customer Service From Good to Great! thumbnail

Customer experience trainer Bryan Horn reflects on how customer service standards have fallen and offers some ways to take customer service from good to great..

Geomant Releases Contact Centre for Microsoft Teams

Geomant Releases Contact Centre for Microsoft Teams thumbnail

Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre..

How to Market Customer Experiences in a Time of Isolation

How to Market Customer Experiences in a Time of Isolation thumbnail

Now is the time for brands, businesses and organisations to look at what they can achieve, provide and do, to create an online, virtual version of themselves..

How to Quickly Onboard New Call Center Workers in Times of Crisis thumbnail

Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..

Free Webinar: Adapt Your Customer Service Department to Home Working and COVID-19 thumbnail

Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..

Puzzel Acquires U-WFM to Add Employee Engagement and Scheduling Suite thumbnail

Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..

Ecotricity Leads the Charge to Improved CX and Payment Security thumbnail

Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..

Long-Term Success Starts With a Customer-First Work Culture thumbnail

Delivering the best possible customer service starts with establishing a culture that puts employees and customers first..

Free Webinar: How to Keep Your Service Teams Customer-Focused thumbnail

Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..

EBI.AI Launches Free Coronabot

EBI.AI Launches Free Coronabot thumbnail

EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..

Why a Chatbot Alone Isn’t the Answer

Why a Chatbot Alone Isn’t the Answer thumbnail

Sarah Al-Hussaini, Co-Founder and COO of Ultimate.ai, explains why chatbots must be part of the customer journey if their full potential is to be realized..

How to Boost Communication With Your Team During the Pandemic thumbnail

Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams..

Can Employees’ Level of Customer Service Be Affected by Their Job Happiness? thumbnail

Happy customers will lead to your success but how do we ensure this level of customer satisfaction is consistently met? Through the hard work and dedication of our staff..

Customer Support Guide to Effectively Helping Your Customers thumbnail

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..

With a Focus on Customer Convenience, Wag! is the Model for Mobile-First Support thumbnail

Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. Learn more in this in-depth case study..