Free Webinar: Top Customer Care Trends for 2022

Free Webinar: Top Customer Care Trends for 2022 thumbnail

To help you stay informed and ready to tackle the year ahead, Reuters Events invite you to their latest webinar featuring Nationwide, Omni Hotels & Resorts, Ricoh and Hootsuite. Register now!

Please Hold, Your Call Is Important to Us

Please Hold, Your Call Is Important to Us thumbnail

In this article, Doug Mulvihill, UK marketing manager at call centre software provider Ringover, explores how companies can ensure their call centre service is always a hit with customers..

John D’Anna to Lead Hammer, the Fast-Growing Contact Center Assurance Division thumbnail

Hammer, an Infovista company, has announced the appointment of John D’Anna as its new President. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance..

BigChange Facilitates Business Transformation for Pinnacle Group thumbnail

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange..

Five Trends to Inform Your CX Strategy for 2022

Five Trends to Inform Your CX Strategy for 2022 thumbnail

In 2022 CX will continue to be top of mind for companies across verticals. Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond..

International Survey Probes the Future of Customer Service and Considers Consumer Preferences thumbnail

PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. Key findings highlight the importance of organisations to deliver a truly omnichannel service..

The FCC’s Reassigned Numbers Database: A Good but Limited First Step thumbnail

Savvy customer service managers know the compliance risk created by any communication that goes to the wrong recipient. Robert McKay, SVP, Neustar looks at the recently rolled out Reassigned Numbers Database..

10 Things You Should Know About Providing Excellent Customer Assistance thumbnail

Given the impact of the customer experience on purchase behavior, customer service managers need to pay attention to the level of customer assistance they provide. Here are ten tips to help you give great service..

The Smart Approach to Resolving Complexity in Contact Centres thumbnail

Ross Daniels at Calabrio argues the case for ‘less is more’. Read more in this article to discover three ways to resolve, rather than increase, complexity in contact centres..

Consumer Obsession: The Powerhouse Behind Banks’ New Role in Society thumbnail

The past 18 months have illustrated consumers’ urgent need for flexibility and when they’re the ones dictating terms, you listen. Choosing not to could spell extinction for banks. Mambu’s Eelco-Jan Boonstra, explains..

10 Great Customer Service Tips to Improve the Customer Experience thumbnail

While there are numerous ways to delight your customers and have them rave about your service to others, here are my top ten tips for providing excellent customer service..

Contact Center Outlook: 2022 Promises to Be a Year of Continued Digital Disruption thumbnail

David Singer, Vice President of Product Strategy for Verint, explains why contact centers will need to stay agile to support the evolving needs of customers and employees in the year ahead..

How Customer Service Software Can Advance Your Business thumbnail

It’s no secret that customer service is a crucial part of any business. Companies that invest in customer service software will experience significant improvements in their overall customer satisfaction and engagement..

Nine Steps to Retaining Your Employees During The Great Resignation thumbnail

The Great Resignation has seen dramatic employee turnover rates. John Tschohl shares some important steps you can take to retain your current employees and attract new ones during these  challenging times..

Transforming the Customer Experience Through Employee Engagement thumbnail

Lezli Harrell, Vice President at COPC Inc. takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty..

How to Create Engaging Customer Service Videos

How to Create Engaging Customer Service Videos thumbnail

You can answer customer inquiries or complaints manually, but 68 percent of consumers would rather watch videos than browse through articles or infographics to learn about products and services..

Why VPNs are Vital for Data-Driven Businesses

Why VPNs are Vital for Data-Driven Businesses thumbnail

When it comes to protecting the privacy of your company’s data, a VPN is essential. Depending on your needs, it can provide a high level of security to your business and its customers..

3 Ways to Win the Technology Tug-of-War

3 Ways to Win the Technology Tug-of-War thumbnail

In a digital-first era, how do organisations show customers they care? Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations..

PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers thumbnail

PCI Pal, the global provider of secure payment solutions, is working closely with Talkdesk to provide a growing list of customers with innovative customer service and security capabilities..