E-Commerce Customer Service Best Practices

E-Commerce Customer Service Best Practices thumbnail

As an online business owner, you know that providing great customer service is essential to your success. After all, happy customers are more likely to return and make additional purchases..

Why You Need Call Tracking to Improve Customer Service thumbnail

The quality of the customer journey is critical to any business. From the moment a prospect picks up the phone, they provide valuable information you can collect and use to improve your customer service..

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers thumbnail

PCI Pal , the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services..

Free Webinar: Confidence-Enabling Experiences

Free Webinar: Confidence-Enabling Experiences thumbnail

Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next free webinar in their CX & Marketing Leadership series on July 13th..

Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards thumbnail

Zenarate, the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up at the CCW Excellence Awards in Las Vegas..

Five Things Utility Customers Care About Apart From Price  thumbnail

The energy sector is hitting crisis point right now and research conducted by Macro 4 suggests that utility companies should be keeping a close eye on the service they provide to customers..

Three Ways To Improve Customer Experience During Inbound Calls thumbnail

Acquiring new customers takes a lot of time, money, and effort. So, you can imagine how devastating it is when a phone call causes you to lose business. Learn more in this article..

6 Ways to Spice up Your Customer Journey Map

6 Ways to Spice up Your Customer Journey Map thumbnail

In essence, customer journey maps (CJMs) are made to visualize the customer’s path from initial thought all the way to action and make this visualization clear and understandable..

Artificial Intelligence Firm ASAPP Releases New AI Transcription Service for Call Centres thumbnail

ASAPP the AI Cloud company has announced availability of AutoTranscribe and claims it to be “the most accurate, real-time, speech-to-text transcription service” for call centres..

PCI Pal Ranked in the Top 100 Fastest Growing Companies in the UK thumbnail

PCI Pal, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. The Growth Index ranks companies..

Only 28% Of Energy Bill Payers Are Clear on What They Are Paying Providers For thumbnail

As energy prices reach a 40-year record high, a new survey has asked over 1,500 bill payers what they want – and how they feel – about their energy providers. The results, published today in ‘The Big Switch Off’ report,.

The Cost of High Customer Effort

The Cost of High Customer Effort thumbnail

A good customer experience feels effortless for the customer. It should be easy, natural, and fast, and it should use technology that makes sense under the circumstances..

The Contact Centre (CX) Workforce Wants to Stay Home

The Contact Centre (CX) Workforce Wants to Stay Home thumbnail

Chief Strategy Officer says artificial intelligence services and new automation processes, can raise work from home productivity..

Freshworks and PCI Pal Partner to Futureproof Omnichannel Payment Security for Bensons for Beds thumbnail

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks..

5 Best Practices to Improve Customer Service Experience in Ecommerce thumbnail

The revenue of most businesses is directly tied to the customer experience. Here are five best practices to improve the customer service experience..

Five Ways to Connect with Employees in the World of Remote and Hybrid Work thumbnail

Blend new technologies with tried and tested favourites to refresh your contact centre. Magnus Geverts at Calabrio shares his top spring-cleaning tips for supporting home-working agents..

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch thumbnail

As Calabrio deploys its true cloud Workforce Optimisation (WFO) offering via AWS in South Africa, Olle Düring at Calabrio outlines five reasons why this latest news matters to customers in the region..

Customer Support Teams Are Not Fraud Investigators – But They Can Create Safe, Trusted Relationships thumbnail

Whether you’re making a change to your bank account or reaching out to your wireless provider about a SIM card, identity verification is a major part of ensuring that only authorized people can change your account..

How to Reduce Inbound Calls with Customer Engagement Solutions thumbnail

The customer need for support and reassurance has only increased over the last few years — a trend that’s unlikely to change.  This demand has left support teams feeling overwhelmed and stretched thin..