If you want to deliver great customer service, you need a sold customer feedback program – one that’s based on the 4 principles outlined here..
While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..
If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..
Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..
Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..
Keeping a customer is cheaper than acquiring a new one. So how do you use email to drive more customer loyalty? Here are some tips to improve your strategy fast..
Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..
Here we take a look at some simple ways you can ensure your customers will love your contact centre’s chatbot, rather than loathe it!
It’s time to fix the escalation problem. Here are three ways you can prepare your employees to de-escalate so you can take a little stress out of everybody’s life..
Jeff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors..
Shep Hyken explains how to ensure your customers get the support not only before they know they need it, but before the problem ever occurs..
Any tasks which are customer-related should always take the highest priority. Here are some key areas which new businesses would do well to put in place from the outset..
With the presence of review sites such as Yelp, TripAdvisor, and comment sections on company websites themselves, CX leaders are now faced with a question many aren’t sure how to answer..
Increasingly time-poor consumers often expect an organisation to know what they are contacting them about, and how to resolve any issues on demand..
With social media firmly cemented in our daily lives, it’s no surprise that we are further utilising those channels to gain quicker and more personalised engagements with brands..
When a custom CRM is well mapped out from the outset, it should provide added value for customers on delivery and well into the future..
When delegates pay to attend an event, they naturally want to gain a return on their investment and have a great customer experience..
By building and formalizing a learning curriculum that’s customized by audience, Nintex has provided customers with an accessible, relevant library of resources..
In the call centre industry, organisations are aiming to improve operational efficiency. But any gains made will all be lost if security is not factored into the equation..