The Future of Contact Centers: Remote Work, AI, and Workforce Optimization thumbnail

The key trends shaping the future of contact centers: the shift to remote work, the integration of AI chatbots and intelligent automation, workforce management tools that optimize operations..

Is Agentic AI Ready to Take Over the Contact Centre?

Is Agentic AI Ready to Take Over the Contact Centre? thumbnail

As we move further into 2025, the customer service landscape is once again on the brink of transformation — this time, thanks to significant evolution in AI capabilities. Mahadevan Meikum Perumal explains..

Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award thumbnail

The Talk Awards honor businesses across the United States for their commitment to customer satisfaction. Here we celebrate three businesses that have achieved consistent excellence for an impressive 16 years..

Armenia Outshines Europe in Service Excellence, Says Expert thumbnail

When most people think of countries with exceptional customer service, a few traditional names may come to mind—but Armenia is quickly proving it deserves its place on this list..

Case Studies: How Leading Brands Improved Customer Satisfaction with CX Tech thumbnail

Here we examine real-world case studies showcasing how top companies leveraged cutting-edge CX technology to transform their customer service and boost loyalty..

The Future of Customer Support? Realbotix Introduces AI-Powered Robots thumbnail

The future of customer service is here, and it’s equipped with cutting-edge AI and groundbreaking humanoid robotics. Realbotix will showcase an AI-powered customer service robot at the Tix4 booth, Las Vegas..

The ROI of Omnichannel Customer Service: Metrics You Need to Track thumbnail

Many of today’s businesses are investing in omnichannel CX software to unify customer interactions across phone, email, chat, social media, and more. But how do you measure the true value or ROI?

How to Choose the Best Contact Center Software for Your Business thumbnail

Contact center software is the backbone of your customer support operations. In this guide, we’ll walk you through the essential factors to consider when selecting the best contact center software for your business..

Top 10 Emerging CX Technologies Transforming Customer Service in 2025 thumbnail

As we move through 2025, several emerging CX technologies are revolutionizing how companies engage with customers, optimize contact centers, and enhance overall customer satisfaction..

Budget-Friendly Workforce Insights for Customer Support Leaders thumbnail

Think workforce analytics is just for big companies? It’s not. Even in small or midsize support teams, using data the right way can make a noticeable difference, whether it’s helping agents avoid burnout or shift planning..

20 Customer Service Interview Questions and In depth Answers [2025 Update] thumbnail

In this article, you’ll get up-to-date interview questions—and practical sample answers—that reflect what top teams are asking, so you can stand out and build a lasting career in customer support..

How Service Leaders Improve CX in Automotive Repair thumbnail

Customer experience is shaped by every interaction a customer has with your business. Here we look at some ways in which service leaders can improve CX in the automotive repair sector..

Is Your Loyalty Program Still Relevant? 5 Trends Redefining Customer Value thumbnail

Loyalty programs used to be simple. Points, discounts, maybe a birthday coupon. But let’s be honest — today, that kind of loyalty is cheap. Customers expect more. They want value, personalization, and experiences..

BluStream Doubles Its User Base and Appoints VP of Product Marketing thumbnail

BluStream, the leader in product experience for CPG, subscription, and retail, announced its continued growth and strengthened leadership team to meet the increased demand for customer connection..

5 Ways Telemarketing Can Level Up Your Customer Support Strategy thumbnail

Customer support’s the heartbeat of any business—get it right, and people love you; fumble it, and they’re gone. From checking in after a sale to catching issues before they blow up, telemarketing’s like a warm handshake..

New Online Casinos and the Future of Customer Care: Lessons for Every Industry thumbnail

Customer care is the backbone of any thriving service-based industry. While the fabric of this has changed significantly over the last 25 years, primarily due to the rise of the internet, the foundation and ethos remain the same..

Top 8 Voice of Customer Platforms for 2025

Top 8 Voice of Customer Platforms for 2025 thumbnail

Voice of Customer (VoC) platforms, tools designed to help organizations capture customer feedback, derive actionable insights, and optimize both customer satisfaction and retention. Here are some of the best for 2025..

GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location thumbnail

GeoComputing Group, a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland.

How Texas Movers Are Improving Customer Service: Trends and Benefits thumbnail

Whether you’re packing up your entire home or just a single apartment, having reliable movers you can trust is key. Luckily, many moving companies are stepping up their game by focusing on customer service..