7 Ways to Elevate CX in Banking

7 Ways to Elevate CX in Banking thumbnail

With so many options available, it’s important for banks to upgrade their services and stand out from the crowd. But how can banks elevate their CX and provide a truly exceptional experience for their customers?

Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform thumbnail

Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s set to transform customer service..

New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate thumbnail

Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Centre 2023: Activating the Agent of the Future..

Angloco Fights Job Management Fires with BigChange Field Service Tech thumbnail

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth..

Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis thumbnail

Last year, call centers averaged a 38 percent agent turnover rate – 12 percentage points higher than in 2020. That turnover has a steep cost. Christophe Martel, cofounder and CEO of FOUNT, investigates..

Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands thumbnail

The digitisation of marketing has ushered in an era of unprecedented possibilities. Central to this evolution is the adoption of Artificial Intelligence (AI)..

Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap thumbnail

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session..

Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship thumbnail

Conduent, a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical..

Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management thumbnail

Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The report also recognizes Calabrio as a Value Index Leader..

Zenarate Reports Continued Rapid Growth with AI Simulation Training and Appoints Dan Mitzner as New Chief Marketing Officer thumbnail

Zenarate, the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies..

Unravelling WFM Solutions: A Day at Sabio’s Workforce Management Community Event thumbnail

It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day was a must-attend event..

Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands thumbnail

Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve contact centre agents’ wellbeing.

Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention thumbnail

Businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore next-level approaches that are shaping the future..

Sabio Group Strengthens Leadership with the Launch of CX Cloud from Genesys and Salesforce thumbnail

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner..

BigChange Customer Portal Opens the Door to Corporate Business for Service Firms thumbnail

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. The portal provides an immediate insight into the current status..

3 Common Factors Behind Client Discontent in Customer Care Conversations thumbnail

What makes clients so frustrated that they vent their anger at service representatives? What do they get most frustrated about? Can anything be done to preemptively address the situation?

Innovations in Customer Communication

Innovations in Customer Communication thumbnail

Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book..

Enhancing Customer Experience Through Inbound Call Centers thumbnail

Call centers are crucial in any business as the first point of contact for providing assistance or information about a particular product or service. Here are some ways call centers can enhance the customer experience..

Why Financial Services Firms Must Stand Out Through Stellar Customer Experience thumbnail

In the dynamic landscape of financial services, differentiation is the name of the game. Jon Brooks, Head of Financial Services at Sabio Group, suggests some ways companies can stand out..