TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions thumbnail

TTEC today announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. With hundreds of TTEC enterprise clients already using Zendesk solutions, this enhanced agreement..

Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation thumbnail

Sanas, provider of the world’s first Real-Time Speech Understanding Platform, today unveiled its AI-powered Real-Time Speech-to-Speech Language Translation technology. Sanas’ breakthrough AI architecture..

Building a Smarter Contact Centre with AI and Automation thumbnail

The foundation of AI transformation lies in understanding your customers’ actual behaviour. Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre..

The Franchise Owners Guide to Providing Outstanding Customer Care thumbnail

When you’re managing multiple franchise units how do you go from simply “good enough” to “outstanding”? This guide dives into practical, effective strategies for franchise owners to elevate their customer care game..

Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust thumbnail

This article explores how to move beyond manual reports with automated systems that deliver reliable, client-ready performance data. Remote desktop monitoring software designed for operational visibility..

How to Scale Customer Care Seamlessly as Your Business Grows thumbnail

Growth is exciting. It means your business is working. More customers are showing up. Sales are climbing. But there’s one part that gets tricky fast—customer care. If you’re not ready, things can break. Fast.

Enhancing Customer Experience Through Integrated Digital Marketing thumbnail

While customer service and marketing have traditionally operated in silos, businesses are recognising the value in unifying them. Aligning digital marketing with customer service can lead to happier customers..

Tips on How to Reduce Call Abandon Rates in Your Contact Centre thumbnail

With the WFM Community Day in London approaching, Sabio’s Scott Doherty gives some insights into how you can tackle the issue of high call abandonment rates. Tip 1: Implementing Strategic Call-Back Solutions..

French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut thumbnail

Sabio Group’s first-ever Disrupt event in France concluded this week with resounding success, selling out completely as French customer experience leaders gathered to explore how AI is transforming CX..

How Email APIs Can Change Your Customer Communication Approach thumbnail

How can email APIs bring real change to your customer communication? In simple terms, they act as a bridge, making it easy for your systems to send and manage emails automatically..

Choosing the Best Shipping Options for Outstanding Customer Service thumbnail

The key to outstanding customer service lies in providing fast, reliable, and flexible shipping options that cater to your audience’s needs. But with so many options available, which ones should you focus on?

What Your Packaging Says About Your Customer Service thumbnail

While many companies invest heavily in friendly agents and fast response times, they often overlook the physical experience that matters just as much: packaging. The way a product arrives..

Cybersecurity Best Practices for Enterprises

Cybersecurity Best Practices for Enterprises thumbnail

As organisations increasingly rely on technology, the threat of cyberattacks continues to rise. A successful breach can lead to significant financial losses, reputational damage, and operational disruptions..

How to Build Customer Trust Through a Strong Online Reputation thumbnail

Trust is the invisible currency every business trades in – more valuable than discounts, faster than shipping, and more lasting than the newest marketing gimmick. In today’s digital-first world, that trust is earned, or lost, online..

The Importance Of Good Customer Service For B2B Marketing Agencies thumbnail

Providing excellent customer service leads to more trust, greater partnership and higher customer retention—all vital for lasting success in a B2B company. Here, we look at client retention and growth..

The Importance Of Market Research For Improving Customer Experience thumbnail

Today, even a superior product or service is not enough to provide a strong customer experience. You need to know what your customers need, their thoughts and their preferences..

How to Improve Customer Experience at a Drive Thru thumbnail

Nowadays, people want to get what they order at the drive thru quickly, easily and correctly. A pleasant drive thru keeps people returning and makes them share their experiences with others..

Why Top Contact Centers Bet on Human Talent

Why Top Contact Centers Bet on Human Talent thumbnail

AI is transforming contact centers, but not by removing humans. In this article, you’ll discover why top CX teams use platforms like Blobfish AI to train agents to outperform bots. That’s the future Blobfish AI is building..

Cisco: Agentic AI Transforming Customer Service by 2028 thumbnail

A recent Cisco report predicts that by 2028, 68% of customer service and support interactions will be handled by agentic AI. But what exactly is “agentic AI”? And why is it set to become the backbone of customer service?