Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..

AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..

Join Localz first Innovation Breakfast! Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things..

Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building..

Are cultural insights significant in terms of their impact on customer service? Dr Laura Olcelli investigates…

Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..

One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing..

Check out these five challenges currently facing Customer Service Managers on the quest for top-rated customer service..

Shep Hyken reflects on an unpleasant customer experience and provides some important lessons on how not to treat your customers..

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose them to burnout, or another job..

Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees..

If you want to deliver great customer service, you need a sold customer feedback program – one that’s based on the 4 principles outlined here..

While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..

If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..

Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..

Keeping a customer is cheaper than acquiring a new one. So how do you use email to drive more customer loyalty? Here are some tips to improve your strategy fast..

Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..

Here we take a look at some simple ways you can ensure your customers will love your contact centre’s chatbot, rather than loathe it!