How Utilities Can Use Digital Communication to Fix a Fractured CX thumbnail

When it comes to providing a seamless customer experience, the best place to start is with communications..

Working in Partnership to Deliver Enhanced Customer Service

Working in Partnership to Deliver Enhanced Customer Service thumbnail

In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic to share an example of how cooperation between partners can help build trust and recognition..

Company-Wide Commitment Is Needed to Lead Customer Service Innovation thumbnail

Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation, you need commitment across the board..

Recognizing Great Staff Performance Is Key to Improving Service Quality thumbnail

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..

Deliver Better Customer Service by Breaking Down Internal Barriers thumbnail

In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..

Delivering Quality Customer Service to Disabled Passengers

Delivering Quality Customer Service to Disabled Passengers thumbnail

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..

AI in Ecommerce: Personalization and Beyond

AI in Ecommerce: Personalization and Beyond thumbnail

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..

How Call Center Outsourcing Can Save You Time and Cost

How Call Center Outsourcing Can Save You Time and Cost thumbnail

As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..

5 Ways to Deliver Better Service for Customer Service Week thumbnail

In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..

Ten Strategies for Building Strong Internal Customer Relationships thumbnail

Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..

3 Things to Know Before You Talk to Challenging Customers

3 Things to Know Before You Talk to Challenging Customers thumbnail

Myra Golden shares some tips on how to assertively (and politely) control challenging interactions with customers..

How to Win Customers Instantly With Phone Courtesy

How to Win Customers Instantly With Phone Courtesy thumbnail

Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..

Customer Service Superpowers: How Visual Tools Could Give Your Business the Edge thumbnail

Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..

5 Ways AI and Machine Learning Are Automating Customer Service in 2019 thumbnail

AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..

Is Your Customer Personalization Actually Personal?

Is Your Customer Personalization Actually Personal? thumbnail

Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building..

What We Can Learn About the Italian Approach to Customer Service thumbnail

Are cultural insights significant in terms of their impact on customer service? Dr Laura Olcelli investigates…

North America’s Must-Attend Customer Service Strategy Meeting thumbnail

Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..

Six Benefits of Outsourcing Your Customer Service

Six Benefits of Outsourcing Your Customer Service thumbnail

One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing..

5 Challenges Customer Service Managers Face Today

5 Challenges Customer Service Managers Face Today thumbnail

Check out these five challenges currently facing Customer Service Managers on the quest for top-rated customer service..