The first week of October marks an important celebration that resonates across industries—Customer Service Week. Customer Service Week is a dedicated time for organizations to recognize customer service professionals..

Did you know that increasing customer retention rates by 5% can boost your profits by up to 125%? That’s according to a well-known study by Bain & Company. Existing customers are worth their weight in gold..

The Philippines’ outsourcing industry is rapidly adopting AI ‘copilots’ to assist human operators in tasks like summarizing customer interactions and providing contextual responses in real time..

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening worker protections and enhancing employee welfare. Jim Fleming of Sabio Group, investigates..

Mardon Group has equipped field service engineers with mobile devices that synchronise in real time with the office. The mobile app is part of a new system from BigChange that is improving customer service..

A new survey has found that a key barrier to the adoption of Artificial Intelligence (AI) in the customer service sector lies in security concerns, with ad-hoc unregulated AI usage on  the rise across enterprises..

Customer service thrives online when it meets technical standards, yet some companies excel in this area while others struggle. As a result, you need to know what makes the difference. Here are the key requirements..

What do you see when you drive down a city street? Restaurants. From fast food to fine dining, places to eat are not in short supply, so restaurants must get steady business. Patrons want convenience and excellent experience..

Sabio Group is partnering with Septeo, a major software provider for legal & accounting professionals, notaries, real estate, hospitality, and Human Resources, to revolutionise their customer engagement strategy..

A recent survey by Which? revealed that poor customer service from energy and broadband companies is costing customers millions and negatively impacting customers’ emotional well-being, with many feeling stressed..

Returns, an often challenging aspect of retail, can greatly impact a customer’s overall experience. When handled adeptly, returns offer a valuable opportunity to reinforce customer trust and enhance brand reputation..

Incheon International Airport, Seoul, has achieved a remarkable feat by being the first and only airport globally to secure the highest level of passenger experience accreditation for three consecutive years..

As businesses increasingly adopt digital currencies like Bitcoin, Ethereum, and the up-and-coming TON, the landscape of customer service is also evolving. How can businesses adapt to meet changing expectations?

Scaling AI workloads means integrating AI technologies across your business to increase efficiency, improve processes, and promote growth while also managing risks. This article will explain the role that Hybrid..

One of the biggest challenges you may face is providing customer service across different languages. Offering seamless, effective multilingual support is essential for maintaining customer satisfaction and loyalty..

Joe Biden announced several proposals aimed at easing customer service pain points, part of a “Time is Money” initiative. The initiative will include rules and potential regulations aimed at tackling “general aggravation”..

With cybercrime consistently on the rise, customer data is under increased threat which means cybersecurity is now a critical aspect of what constitutes good customer service. Here, we’ll discuss ways to protect your data..

Delivering an exceptional customer experience (CX) has become a key differentiator for companies. Customer experience agencies specialize in helping businesses design, implement, and optimize strategies..