Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices thumbnail

PCI Pal, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape..

When Customers Struggle – Lessons from the Energy Sector thumbnail

When times are hard for customers, high quality support is an absolute imperative. Carly Freeman, Head of Customer Services at Insite Energy, shares key lessons learned while helping people at the sharp end of a crisis..

15 Ways to Improve Real Estate Customer Service

15 Ways to Improve Real Estate Customer Service thumbnail

If you’re a real estate agent then you want your clients to have a positive experience when working with you, so they will come back again in the future. Here are 15 ways to improve real estate customer service..

5 Key Elements to Consider When Looking To Improve Customer Service thumbnail

Improving your customer service can have a whole range of benefits to your business. But which elements should you focus on? Here are 5 key areas of customer service you should consider improving..

In-Real-Time: Why Your Business Should Prioritize Quick Reactions to Consumer Demands thumbnail

Consumers have become more demanding in recent years, expecting businesses to respond to their concerns quickly or lose them as customers. Learn why real-time responses are significant to any business..

Agility and Adaptability Strategies in the Contact Center

Agility and Adaptability Strategies in the Contact Center thumbnail

How can businesses provide excellent customer experience and support their contact center agents while navigating an unfortunate crunch on two fronts? Christian Wagner, CEO of VoiceFoundry, explains..

TheLoops Launches on Zendesk Marketplace

TheLoops Launches on Zendesk Marketplace thumbnail

TheLoops, an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity..

15 Tips for Secure Remote Work for Today’s Customer Service Agents thumbnail

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. Here are 15 tips to stay safe..

Webinar: Calabrio Speech Analytics – The Power of One thumbnail

In this insightful webinar, you will learn more about the need for speech analytics, successful customer deployment cases and the must haves you should consider in your analytics program..

Moving toward Predictive Customer Analytics for Excellent Customer Support thumbnail

Predictive customer support means that support teams resolve issues before they occur and sometimes even before customers are aware of them. Palak Dalal Bhatia, founder and CEO of IrisAgent explains..

Workforce Wellbeing: 7 Essential Elements of an Effective Corporate Programme thumbnail

Personal and organisational growth go hand in hand.  Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team..

Why Is React.js Programming So Popular?

Why Is React.js Programming So Popular? thumbnail

React.JS is by far the most popular JavaScript library. According to Stack Overflow, 40.14% of developers worldwide use the framework to develop awesome apps that provide memorable customer experiences..

Qualtrics and SAP Partner to Bring More Empathy to the Contact Center thumbnail

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion behind every customer interaction..

5 Tips for Writing More Effective Customer Service Emails thumbnail

Despite the rise of social media, email remains the most popular method of communication between businesses and consumers. Moreover, email is typically the go-to touchpoint for customer service interactions..

How Wing AI Turned Hiring Upside Down

How Wing AI Turned Hiring Upside Down thumbnail

What makes Wing Assistant different? Wing leverages technology and combines it with irreplaceable human capabilities, resulting in a superior customer experience as a remote labor supplier..

Self-Scheduling: The Answer to Agent Stress in Modern Omnichannel Contact Centres thumbnail

With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling..

How to Effectively Use the Phonetic Alphabet in a Call Center thumbnail

There are a lot of things that go into making a successful call center. One of the most important, but often overlooked, aspects of a call center is the use of the phonetic alphabet. Read on to learn more..

Quantum Metric Integrates With Servicenow to Ease Contact Centre Frustration thumbnail

Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, today announced an integration with ServiceNow to extend insight into individual customer experiences..

PCI Pal Partners With Odigo to Provide Secure Payments

PCI Pal Partners With Odigo to Provide Secure Payments thumbnail

PCI Pal, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Customers can now access PCI Pal’s solutions..