Free Webinar: Meeting Consumer Demands for Frictionless Support thumbnail

Reuters Events are excited to announce their next customer service webinar featuring Wealthsimple, Visible, Metromile and Helpshift. Register for free now..

Excellent Ratings Sees EDF Reappoint Kura to Provide Customer Services thumbnail

A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot..

AI and Live Chat: A Winning Combination

AI and Live Chat: A Winning Combination thumbnail

Customers expect immediate results but they also crave the personal touch. Abbie Heslop of EBI.AI discusses how artificial intelligence (AI) can help to achieve the right balance..

How to Stay Close to Customers While Working From Home

How to Stay Close to Customers While Working From Home thumbnail

Cathal McGloin, CEO of ServisBOT explores how contact centres have adjusted to working from home and considers whether they will be permanently changed by the pandemic..

Localz Close £2M Funding Round to Support Business Post-COVID thumbnail

Localz, leading experts in digital customer engagement, location, and communications technology has announced the closing of a £2 million venture round of funding..

Give Them the Tools to Do the Job

Give Them the Tools to Do the Job thumbnail

It’s long been acknowledged that motivated and engaged employees with the right tools are the key to business success. Andrew Tucker, Success Manager at Cirrus explains..

PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards thumbnail

PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’.

Belgian CX Specialist Premium Plus Opens Office in the UK

Belgian CX Specialist Premium Plus Opens Office in the UK thumbnail

In addition to the head office in Antwerp, and the French office in Lille, CX company Premium Plus is now opening a branch in the UK’s capital, London..

Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded thumbnail

Encoded has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies..

Turn Customers Into Fans With Help From a CX Rockstar

Turn Customers Into Fans With Help From a CX Rockstar thumbnail

Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times..

Intercom’s New Research Reveals 5 Transformative Customer Support Trends thumbnail

The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area..

Customer Service and Experience Summit 2020 – Free Pass

Customer Service and Experience Summit 2020 – Free Pass thumbnail

Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..

Sunbelt Rentals Transforms Business with BigChange Mobile Technology thumbnail

Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from BigChange..

Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre thumbnail

Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”. 

What Came First COVID-19 or Poor Customer Service?

What Came First COVID-19 or Poor Customer Service? thumbnail

As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI)..

Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference thumbnail

Calabrio has announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event..

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement thumbnail

Calabrio unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28.

Reimagining the Contact Centre for the Future

Reimagining the Contact Centre for the Future thumbnail

Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms..

Desktops, Dashboards and Human Centred Design

Desktops, Dashboards and Human Centred Design thumbnail

Getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains..