As we move further into 2025, the customer service landscape is once again on the brink of transformation — this time, thanks to significant evolution in AI capabilities. Mahadevan Meikum Perumal explains..

The Talk Awards honor businesses across the United States for their commitment to customer satisfaction. Here we celebrate three businesses that have achieved consistent excellence for an impressive 16 years..

When most people think of countries with exceptional customer service, a few traditional names may come to mind—but Armenia is quickly proving it deserves its place on this list..

Here we examine real-world case studies showcasing how top companies leveraged cutting-edge CX technology to transform their customer service and boost loyalty..

The future of customer service is here, and it’s equipped with cutting-edge AI and groundbreaking humanoid robotics. Realbotix will showcase an AI-powered customer service robot at the Tix4 booth, Las Vegas..

Many of today’s businesses are investing in omnichannel CX software to unify customer interactions across phone, email, chat, social media, and more. But how do you measure the true value or ROI?

Contact center software is the backbone of your customer support operations. In this guide, we’ll walk you through the essential factors to consider when selecting the best contact center software for your business..

As we move through 2025, several emerging CX technologies are revolutionizing how companies engage with customers, optimize contact centers, and enhance overall customer satisfaction..

Think workforce analytics is just for big companies? It’s not. Even in small or midsize support teams, using data the right way can make a noticeable difference, whether it’s helping agents avoid burnout or shift planning..

In this article, you’ll get up-to-date interview questions—and practical sample answers—that reflect what top teams are asking, so you can stand out and build a lasting career in customer support..

Customer experience is shaped by every interaction a customer has with your business. Here we look at some ways in which service leaders can improve CX in the automotive repair sector..

Loyalty programs used to be simple. Points, discounts, maybe a birthday coupon. But let’s be honest — today, that kind of loyalty is cheap. Customers expect more. They want value, personalization, and experiences..

BluStream, the leader in product experience for CPG, subscription, and retail, announced its continued growth and strengthened leadership team to meet the increased demand for customer connection..

Customer support’s the heartbeat of any business—get it right, and people love you; fumble it, and they’re gone. From checking in after a sale to catching issues before they blow up, telemarketing’s like a warm handshake..

Customer care is the backbone of any thriving service-based industry. While the fabric of this has changed significantly over the last 25 years, primarily due to the rise of the internet, the foundation and ethos remain the same..

Voice of Customer (VoC) platforms, tools designed to help organizations capture customer feedback, derive actionable insights, and optimize both customer satisfaction and retention. Here are some of the best for 2025..

GeoComputing Group, a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland.

Whether you’re packing up your entire home or just a single apartment, having reliable movers you can trust is key. Luckily, many moving companies are stepping up their game by focusing on customer service..