How To Improve Your Customer Service Without Getting Overwhelmed thumbnail

Providing outstanding customer service can be demanding, requiring careful planning and execution. This article provides insights to help ensure your customer satisfaction remains high while avoiding burnout..

Life Insurance Benefits Explained: How to Support Your Customer Service Staff Better thumbnail

Employee benefits aren’t just perks—they’re the heartbeat of a workplace that actually cares. Life insurance, in particular, packs a punch, showing your team you’ve got their back, not just at work..

How Companies Build Lasting Value Through People and Resources thumbnail

When did sustainability become something we only associate with recycling bins or solar panels? The truth is, sustainability goes far beyond environmental efforts—it’s about how businesses treat people..

Netigate Appoints New CCO Benedict Geissler to Expand Its Total Experience Management SaaS thumbnail

Netigate, a leading European provider of AI-powered customer and employee experience management SaaS solutions, has appointed Benedict Geissler as its new Chief Commercial Officer..

Best Tools for Small Businesses to Manage Leads, Schedule Appointments and Get Paid thumbnail

Operating a business on a small scale presents numerous difficulties for owners. A significant workload exists for managing leads appointing meetings and handling payments. We have identified 5 essential tools..

AI Personas That Deliver Human-Like Service Experiences thumbnail

We are starting to see artificial intelligence create AI personas that are giving you a human-like experience in various service Industries. These AI personas can give you a human-like concierge or customer support..

Elevate Your CX Team’s Online Presence With Smart Headshots thumbnail

Your CX  team is often the face that a person sees on social media or your website long before they get into a text messaging chat or a phone call with your business. That’s why you should use a service like Portrait Pal..

Verify Agent Responses: Keep Your Support Real With AI Scanners thumbnail

As businesses continue to integrate automation and AI into their customer service models, it’s important to discuss how they must maintain some level of authenticity so that their clients feel like they can trust them..

Instro AI Assistant Deployed by AMADA Creating Global Knowledge Base Saving Nearly 1,000 Field Engineer Hours to Date thumbnail

Instro AI Solutions has announced the deployment of the Instro AI Assistant at AMADA giving the company a chat-based support system combining machine documentation and engineer service records..

OneShot.ai Launches Execution OS: The Antidote to Digital Workers thumbnail

Today, OneShot.ai announced the public release of its Execution OS—a GTM (go-to-market) operating system that blends multi-agent AI, on-demand GTM specialists, and a real-time Analysis Engine..

Aquant Named to CRM Magazine’s 2025 CRM Top 100 List for Driving Agentic AI Innovation in Service thumbnail

Aquant, the leader in domain-specific AI for servicing complex equipment, has been named to Destination CRM’s 2025 Top 100 CRM Companies list, recognizing the most innovative companies..

Building a Customer-Centric Culture: Lessons from Soft2Bet’s Success thumbnail

Customer expectations are changing rapidly and companies that get it right are leading the way. Soft2Bet has proven time and again that the key to thriving is a relentless commitment to customer satisfaction..

Best Ticketing System for Slack – Conversational HelpDesk thumbnail

Is your business choosing to manage tickets directly through Slack? Using a ticketing system for Slack allows you to resolve customer issues without leaving your communication platform..

First Orion Launches Protect+ Safeguards Businesses from Inbound Spam and Scam Calls thumbnail

First Orion, a leader in branded communication solutions today announced the launch of Protect+ Risk Detection, a data-driven, signal-responsive AI solution for inbound spam and scam call protection..

Synthflow Named Grid Leader in G2’s Spring 2025 Awards for Voice AI Solutions thumbnail

Synthflow, the fast-growing voice AI platform transforming customer interactions with human-like phone calls, has been recognised as a Grid Leader in G2’s prestigious Spring 2025 Awards, securing its position..

Reducing Call Abandonment Rate by 78% Using Purpose-Built Technology thumbnail

Few metrics define contact center performance more clearly than call abandonment rates. Simply, well-serviced customers don’t hang up. Inefficient processes also lead to a costly staff turnover rates..

VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution thumbnail

Leading voice and rights charity VoiceAbility, has today announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in essential support..

How ERP and CRM Integration Helps Improve Customer Interaction in the Construction Industry thumbnail

In recent years the construction industry has experienced significant changes driven by technological advancements. One of the leading innovations reshaping the sector is ERP and CRM systems..

3CLogic and Glidefast Consulting Join Forces to Transform ServiceNow Contact Center Solutions thumbnail

Two industry leaders, 3CLogic and Glidefast Consulting, have joined forces to deliver a powerful, integrated solution that bridges the gap between digital workflows and human interactions on ServiceNow..