When it comes to providing a seamless customer experience, the best place to start is with communications..
In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic to share an example of how cooperation between partners can help build trust and recognition..
Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation, you need commitment across the board..
The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..
In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..
Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..
As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..
In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..
Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..
Myra Golden shares some tips on how to assertively (and politely) control challenging interactions with customers..
Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..
Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..
AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..
Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building..
Are cultural insights significant in terms of their impact on customer service? Dr Laura Olcelli investigates…
Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..
One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing..
Check out these five challenges currently facing Customer Service Managers on the quest for top-rated customer service..