The Wine Society Selects Secure Automated Payments from Encoded thumbnail

Encoded has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared..

Qualifications and Skills for a Career in Customer Service Management thumbnail

Customer service managers are responsible for overseeing customer service in an organization. Here, we discuss the skills and qualifications that are needed for the position..

Verint Research Reveals What Really Matters to Consumers  in their Physical and Digital Shopping Experiences thumbnail

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands..

E-Commerce Payments: 5 Ways to Reduce Costs

E-Commerce Payments: 5 Ways to Reduce Costs thumbnail

Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX)..

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience thumbnail

Yorkshire Building Society has a new look uniform designed to enhance the customer experience. It’s their first custom designed uniform and it was developed entirely during lockdown, when no-one could meet..

ITS Group Release Cloud-Based Customer Service Feedback Solution thumbnail

ITS has announced the release of evalyou8, the software solution designed to capture customer feedback. evalyou8 allows the creation of a link that can be placed anywhere you would like to capture feedback..

What Renters Think of High Rent Prices

What Renters Think of High Rent Prices thumbnail

We used our own social listening technology and applied natural language processing to comb through customer ratings and reviews to see what renters think about rent price and their housing providers, or landlords..

For AEC Firm UMC, Robust ROI Follows Fast CRM Implementation thumbnail

A thorough due diligence process led UMC to choose Unanet CRM by Cosential, a solution purpose-built for architecture, engineering, and construction (AEC) firms, and one that is highly rated by users..

Why the Customer Journey Should Be a Continuous Process thumbnail

Janine Hunt, client partnership director at customer service expert Kura, discusses why a continuous good experience is so important and how you can deliver an experience that customers remember..

BigChange Drives Expansion at Grounds Maintenance Company Greenskape thumbnail

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business..

Five Predictions For 2030: Real Life Service In A Virtual World thumbnail

Mark Wilding, Vice President of Global Customer Transformation at ServiceMax, steps into the future and predicts how advances in technology will enable a new era of service delivery..

Reputation Unveils 2022 Property Management Report Findings and Rankings thumbnail

Reputation, the global leader in reputation experience management (RXM), announced findings from its 2022 Property Management Reputation Report, which analyzed nearly 600,000 reviews..

6 Tips to Help Reduce the Pressure on Your Customer Service Team thumbnail

You can implement several things as a business owner or manager to help reduce the pressure on your customer service team and ensure that they can provide quality service to your customers..

Why There’s Never Been a Better Time for Channel Partners to Offer Workforce Engagement Management Solutions thumbnail

Smart resellers are adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio..

Why is Great Customer Service So Hard to Find?

Why is Great Customer Service So Hard to Find? thumbnail

Almost everyone believes customer service sucks. The CEO’s never experience what happens during the day and how ineffective a lot of employees are at handling customer service..

15 Customer Touchpoints That Will Optimize Your Customer Journey thumbnail

A customer touchpoint is any interaction a customer has with a business. The second a customer begins looking for services and products, there is an opportunity for them to interact with your brand..

Improving Customer Service and Experience in the Banking Sector thumbnail

Entrusting your hard-earned income to an establishment isn’t something that you should do haphazardly. Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services..

Tips You Need to Choose a Customer Enablement Platform for Your Business thumbnail

A customer enablement platform specializes in the processes and strategies your business needs to improve customer service and experience. Moran Altarac, Director of Marketing at Guidde, explains..

Contact Centers Close to Breaking Point According to New Global Survey thumbnail

Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders..