Trustee Fire and Security Boost Productivity with BigChange Field Service Technology thumbnail

Since deploying the BigChange job management platform, Trustee Fire and Security has been able to deliver significant improvements in customer service and boost productivity by 25 per cent..

New Data Reveals Two-thirds of Consumers Say Brands Still Aren’t Getting Customer Service Right thumbnail

New data from Dixa, a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service..

How Generation Z Employees Will Save the World

How Generation Z Employees Will Save the World thumbnail

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment..

5 Ways for HVAC Contractors to Stand Out from the Competition thumbnail

There are hundreds of thousands of HVAC contractors in the world, with over 119,000 in the US alone. By offering great customer service you will stand out from the competition..

Chill Out, Relax, Take It Easy: PCI Pal Removes the PCI Compliance Worry From Chill Insurance thumbnail

PCI Pal has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home..

4 Ways to Improve Customer Loyalty and Retention

4 Ways to Improve Customer Loyalty and Retention thumbnail

If you want to run a successful business and experience revenue growth, it’s not enough to simply bring in the customers. To achieve these goals, you also need to take care of retaining these customers..

Free Webinar: Supercharging Customer Care and Optimizing Experiences thumbnail

Reuters Events are excited to announce the final service & experience webinar of 2021, ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior CX leaders..

A Glimpse Into 2022: How Can Contact Centres Plan Ahead?

A Glimpse Into 2022: How Can Contact Centres Plan Ahead? thumbnail

The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflects on these and looks ahead to 2022, helping contact centres to plan ahead..

Beat Customers to the Customer Service Line with Artificial Intelligence thumbnail

Daniel Fallmann, Founder & CEO of Mindbreeze explains how artificial intelligence can be utilized to provide a holistic view of customers and help identify potential problems ahead of time..

Brands Get More Personal in 2022

Brands Get More Personal in 2022 thumbnail

Inge De Bleecker, Vice President of CX at Applause looks at three ways brands can personalise the customer journey, provide meaningful interactions and improve customer engagement..

Introducing TheLoops 1.0 – An Intelligent Support Operations Platform thumbnail

TheLoops, an intelligent support operations platform, today announced the release of version 1.0 of its enterprise-grade platform. TheLoops transforms the support experience, enabling agents to make decisions faster..

Michelin Implements PCI Pal for Secure and Compliant Payments thumbnail

PCI Pal has announced that Michelin has successfully implemented its Agent Assist solution to ensure payments are handled securely and in compliance with the PCI Data Security Standard..

Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth thumbnail

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Bernander will oversee global accounting, finance, treasury, tax and legal functions..

Automated Assistants: 6 Ways to Simplify and Supercharge Your Chatbot Strategy thumbnail

The best chatbot initiatives start with good planning. Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction..

Hit Snooze on Zoom Fatigue

Hit Snooze on Zoom Fatigue thumbnail

Do you ever feel mentally drained, sleepy or anxious after video conferencing? Well, you’re not alone. While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers..

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity thumbnail

Calabrio welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Tim brings more than 25 years of combined business development and financial experience to the leadership team..

Why You May Not Be Sending Out the Best Customer Service Emails thumbnail

It’s easy to think that your customer service emails are the best that they can be. However, it’s an almost sure bet that you are making some common mistakes that could potentially confound your clients..

ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams thumbnail

ADTANCE, a leading international After-Sales Service technology platform has integrated the company’s ADTANCE Smart Services with Microsoft Teams, providing users with a comprehensive solution..

Puzzel Extends Partnership with PCI Pal’s Omnichannel Payment Portfolio thumbnail

Leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio..