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Knowledge Base

10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service

Free Your Staff from the Front Desk – Make Smart Technology Work for You

Why Is Digital Marketing Better Than Traditional Marketing for Customer retention?

5 Reasons Why Your Branding Isn’t Working

How AI Has Changed Customer Service

How to Combine SEO and PPC Marketing Efforts

Top 10 HR Management Software for HR Managers in 2022

Qt in Use. 10 Stories of Customer Success

A Forthcoming Office Move: How to Prepare Employees

Online Meeting in iMind: 7 Ways to Improve Video Conferencing

The Telltale Signs Of Productivity Anxiety

A Guide to Understanding the Importance of Project Management

How to Highlight Your Customer Service Skills on Your Resume: 3 Great Options to Try

Want to Study Online? Here Are Some Helpful Tips

5 Business Metrics That You Should Track Closely

Top Reputation Management Tips and Tricks That Will Help Your Company

11 Ways Employee Communication Apps Boost Productivity

Four Careers to Grow Into for Those With Customer Experience Background

8 Ways to Be a Better Leader

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
  • How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention

Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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