Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Knowledge Base

How Workforce Management Software Cuts Costs and Saves Time

How to Use a Deed Plotter to Visualize Property Lines

How to Get the Best Customer Service When Filing a Car Accident Lawsuit

How to Save Money on Car Shipping

The Impact Of Transparent Promotions On Online Gaming Experiences

How to Play Safely on Spin Samurai – Licenses and Data Protection

How Wolf Winner Casino Keeps Player Data Secure

Crypto Risk and Reward Ratios: Balancing Profit Potential and Exposure

Gogo Gold Casino App Download: Features, Games, and How to Get Started

How to Work Agile with Remote Developers

How to Choose the Perfect BPO Services?

5 Customer Service Skills that Translate From Online Learning Platforms

A Comprehensive Review for The Smart Vidwud AI PowerPoint Generator

What Is Project Portfolio Management and Why Is It Critical?

Calendar-Driven Content Strategy: 7 Ways to Boost Social Media Engagement

What Makes React.js a Top Choice for Developers

Should Casino Support Agents Master Game Mechanics Beyond the Basics?

Effective Strategies for Roulette at Jokaroom – Practical Tips

The Best Payment Methods at Golden Crown Casino – How to Choose the Right One

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. ...
  13. 95
  14. »
Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025