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Knowledge Base

Inside a PR Agency: Strategies That Drive Media Coverage and Influence

Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

How to Contact Verizon and Assessing Their Customer Service

Advantages of Healthcare Referral Management in Telehealth

How to Create Social Media Ads for Better Engagement

Starting a Business Swiftly: Is Buying a Shelf Company the Right Move?

Crystal Ball or Data Science? Predicting the Future of Pharma

How to Contact Nextiva Customer Service

Crashed Bikes for Sale: How to Rebuild, Restore, or Reuse a Wrecked Motorcycle

How to Sell Your House and Deliver Exceptional Service

How to Build a Profitable Affiliate Business in iGaming — Expert Strategies for 2025

Experience the Thrill of Super Ace on GameZone PH: The Fast-Paced Card Game Filipinos Love

6 Must-Have Features When Choosing Software for Service Businesses

Mirax Casino – Your New Go-To Online Casino in Australia

Why Customer Protection Law Matters: Key Rights Explained

Leveraging Survey Data to Improve Your Marketing Efforts

Smarter Moves, Better Outcomes: Reducing the Risk of Mistakes When Running a Business

Monopoly Big Baller Brings Live Gaming Excitement to UK Players

Why Tech Startups Are Betting on Online Poker

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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