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Knowledge Base

Creating Vibrant Art Showcase Videos with CapCut Desktop

When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me

From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure

Inside a PR Agency: Strategies That Drive Media Coverage and Influence

Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

How to Contact Verizon and Assessing Their Customer Service

Advantages of Healthcare Referral Management in Telehealth

How to Create Social Media Ads for Better Engagement

Starting a Business Swiftly: Is Buying a Shelf Company the Right Move?

Crystal Ball or Data Science? Predicting the Future of Pharma

How to Contact Nextiva Customer Service

Crashed Bikes for Sale: How to Rebuild, Restore, or Reuse a Wrecked Motorcycle

How to Sell Your House and Deliver Exceptional Service

How to Build a Profitable Affiliate Business in iGaming — Expert Strategies for 2025

Experience the Thrill of Super Ace on GameZone PH: The Fast-Paced Card Game Filipinos Love

6 Must-Have Features When Choosing Software for Service Businesses

Mirax Casino – Your New Go-To Online Casino in Australia

Why Customer Protection Law Matters: Key Rights Explained

Leveraging Survey Data to Improve Your Marketing Efforts

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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