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Knowledge Base

40 Ways to Name to Your Customer Service Department

How to Get Started with Customer Experience Management

The 3 R’s of Digital Customer Centricity: Record, Replay, Respond

A Practical Guide to Business VoIP Handsets

What is the Definition of Excellent Guest Service?

Why Where You Work Is the Key to Happiness

Why Your Office Location Is Important for Customer Satisfaction

Customer Service Quotes

5 Traits You Cannot Teach in Customer Service

Are Customer Service Standards Declining – Or Are Customers More Demanding?

Customer Service – Isn’t It Obvious?

The ‘In’ of Customer Service

A Real CRM Strategy or Just Tracking Customers?

Improve Your Customer Service Like the Airlines

CRM and Sales Force De-Automation

Customer Loyalty versus Customer Satisfaction – The Real Difference

Mystery Shopping – Mysterious Ways to Improve Customer Care

CRM Glossary

What is a Customer Service Supervisor?

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
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  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
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Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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