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Knowledge Base

Rules that Online Casino Platforms Use to Provide Quality Customer Service

8 Great Careers You Can Do With A Master’s In Management

How To Start A Business With Very Little Capital At Hand

How to Increase the Chances of a Job in Customer Services

How Can a Headhunter Help You Find Top Talent in Austin?

Marketing Strategies Utilized by Top Real Estate Agents

6 Reasons to Invest in Bitcoin

What Is Planogramming?

Why Is Your Home Office Setup So Important?

Gadgets You Need When Starting a New Business

What is Chronic Care Management?

5 Ways to Choose the Right Customer Service Automation Tools

Understanding Why a Lone Worker Safety Policy Is Essential for Customer and Employee Relationships

The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry

Designing the Ultimate Break Room to De-Stress Employees at Work

Three Tech Advancements That Have Had Huge Impacts on Customer Service

What to Do When Your Remote Employees Lack Productivity

How to Professionally File a Complaint Online: All You Need to Know

Find Out What It Takes to Become a Good Team Leader

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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