Leeds Building Society Partners with Sabio to Improve Contact Centre Operations

Leeds Building Society

Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members. 

The partnership is set to lead the Building Society through a critical transformation, shifting its contact centre operations to a PCI-compliant Sabio OnDemand private cloud infrastructure.

Leeds Building Society is currently undergoing a significant transformation including replacing its core banking platform and the partnership with Sabio in Contact Centre operations is an important part of creating a modern, flexible technology platform that will further enhance customer care and experience.

Michael Clifford, Director of Operations and Infrastructure at Leeds Building Society, emphasised the transformation’s importance. He said: “This strategic partnership with Sabio is a significant step in our digital journey. It has allowed us to consolidate our contact centre operations onto a single, modern, supported platform, equipping us with the tools necessary to enhance our customer service.

“By migrating to a cloud-based platform, we have enhanced our responsiveness and scalability, crucial attributes in today’s digital age. The new platform also provides us with a strong base from which to explore future enhancements and further strengthen our partnership with Sabio.”

Daniel Seaborne, Sabio’s Managing Director for the UK & South Africa, expressed his enthusiasm about the partnership. He said: “We’re thrilled to work with Leeds Building Society on this transformation. By leveraging Sabio’s expertise, Leeds is not only addressing its immediate needs but also laying the foundation for future technological advancements.”

Founded in 1875, Leeds Building Society has a rich history spanning over 140 years. As a member-focused society, it offers a range of products from savings accounts, ISAs and bonds to mortgages and insurance. With 57 branches across the UK, Leeds Building Society is committed to “putting home ownership within reach of more people generation after generation”.

This partnership with Sabio reinforces Leeds Building Society’s dedication to leveraging technology to improve its customer experience and operations.

About Sabio

SabioSabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.

The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.

Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.

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