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Knowledge Base

Simple and Handy Tips That Will Help Your Startup Succeed in the Long Run

Are Emojis the New Slang? How Is Our Language Evolving to a New Stage

Useful Gadgets That Will Allow Every Employee to Work Comfortably

5 Things To Do Before Hiring a Customer Service Supervisor

Increase The ROI On Your Marketing Campaign With These Six Tips

What Is the Best Way to Find a New Client?

What Will Buying a Car Look Like for Customers in 2021?

4 of the Smartest Ways to Use a Business Loan

Learning Management Systems: The Key To Retaining Employees

7 Must-Have Features in Project Management Software

Fraud Trends in 2021 and How to Oppose Them

Simple Tips That Will Help Drive More Traffic To Your Business Website

What You Need to Know About Planning Events and How to Be Good At It

Employee Wellbeing: 5 Reasons Why You Should Take Good Care of Your Team

How to Truly Impress Your Top Customers and Clients

Is It Time for Bifocals? These Common Signs Might Say So

Responsibility of the Buyer and Seller in the Case of Cargo Damage

Things Your Business Can’t Compete Without

6 Tips to Help You Scale Your SaaS Startup

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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