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Knowledge Base

5 Tools Small Law Firms Need to Improve Customer Experience

Merchant Accounts for B2B Payment Processing

5 Business Trip Essentials You Shouldn’t Overlook

Simple and Handy Tips That Will Help Your Startup Succeed in the Long Run

Are Emojis the New Slang? How Is Our Language Evolving to a New Stage

Useful Gadgets That Will Allow Every Employee to Work Comfortably

5 Things To Do Before Hiring a Customer Service Supervisor

Increase The ROI On Your Marketing Campaign With These Six Tips

What Is the Best Way to Find a New Client?

What Will Buying a Car Look Like for Customers in 2021?

4 of the Smartest Ways to Use a Business Loan

Learning Management Systems: The Key To Retaining Employees

7 Must-Have Features in Project Management Software

Fraud Trends in 2021 and How to Oppose Them

Simple Tips That Will Help Drive More Traffic To Your Business Website

What You Need to Know About Planning Events and How to Be Good At It

Employee Wellbeing: 5 Reasons Why You Should Take Good Care of Your Team

How to Truly Impress Your Top Customers and Clients

Is It Time for Bifocals? These Common Signs Might Say So

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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