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Customer Service News

Zywave Triumphs with Five Stevie Awards in 2025 for Excellence in Sales & Customer Service

Top Customer Service Award from Mercedes-Benz Awarded to Al Haddad Motors

The World’s Best Airports for Customer Experience

Customer Service Market Projected to Hit USD 800 Billion with 4.94% Annual Growth by 2035

SmartBear Celebrates Dual Wins at the 2025 Stevie Awards for Sales & Customer Service

Business Systems Ltd appoints Andrew Jacobs as Managing Director

Liveops Secures Two Gold Medals at 2025 Stevie Awards for Sales & Customer Service

McDonald’s Introduces AI to Speed Up Service at 43,000 Locations

Enhancing CX: Telkomsel and Tencent Cloud Join Forces on AI and Cloud Technologies

A’ Sales, Contact Center and Customer Service Design Award Announces Valuable Prize

AI Reality Check: Businesses Struggling To Navigate The Hype, Sabio Event Reveals

Top Prize Awarded to Power Firm for Exceptional Employee Engagement

Customer Connect Expo 2025: The Leading Event for Customer Contact Innovation

Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering

Poundland Tackles Retail Crime with Motorola Body Cameras

Perspective AI Emerges from Stealth to Deliver Customer Truths

Syntheia Debuts AssistantNLP Setting a New Benchmark in Customer Service

40,000 Jobs Created as Kenya’s BPO Sector Thrives

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
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  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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