Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, has been accredited in this year’s list within the Best Big Company category.
The accreditation, which Sigma has received for the first time of entering, is based on the scores and feedback provided by the company’s 1,200 UK-based employees. It saw the average happiness at Sigma being placed at 78%, with 80% of people feeling job satisfaction.
Gary Gilburd, chief executive at Sigma Connected said: “This is one of our proudest moments to be recognised on a national scale for our culture, our values and how we treat our employees.
“The Sunday Times survey is widely respected but also hugely important as it is based on comments from our employees across a range of areas. It shows that not only are we moving in the right direction, but we are creating loyalty because people love that they can build a career with us, but also be treated well personally and professionally.
“As a business we have seen many successes but for us, this is on a different level, not forgetting that we are placed alongside many hugely respected and well-known national brands, including some of our clients.”
Mike Harfield, chief operating officer at Sigma Connected added: “We are blown away by how highly regarded our business is by our employees.
“In just over a decade we have grown extensively but also managed to keep an all-important family feel at the heart of the business. That has driven a culture of support and respect which has been key in us achieving this tremendous milestone.
“It’s important that we continue doing everything we can to keep our employees front and centre in all our thinking. That also means continuing with our training programmes and the host of other development opportunities people have when they join the Sigma Connected family.
“To be the only BPO on The Sunday Times list is, without a doubt, a really special moment.”
Co-founded by Mr Gilburd and Mr Harfield in 2011, Sigma Connected has gone onto employ over 5,000 people at its offices in Birmingham, South Africa, Australia and the United States. The company has also won multiple industry awards for its expertise and culture.
For more information on Sigma Connected and its services visit www.sigmaconnected.com.
About Sigma Connected
Sigma Connected is a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services. Services include customer service management, collections, complaints handling, and vulnerable customer support. The company’s McLaren Credit Services division also supports a range of clients who are looking to outsource their account and debt collection processes.
Founded in 2011, Sigma employs over 5,000 people across the UK, South Africa, Australia and the United States. The company is also credited as being one of the pioneers of offshoring solutions to South Africa.
Sigma is recognised for its ground-breaking ReachOut initiative. ReachOut helps customers find a pathway to better manage their debts, and signposting them to organisations who can support with debt management, mental health and wellbeing.
Sigma’s mission is to ‘Improve Everything, Always’. The business places its focus on creating opportunities for its people, investing in the communities in which it operates, and as part of its commitment to environmental agenda, aims to become carbon neutral by 2030, in line with UK Government targets.