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Customer Service News

Macro 4’s Information Management Suite Extends Personalization and Business Intelligence Capabilities

PCI Pal Shortlisted for Enterprise Security Solution Award at Security Excellence Awards 2021

Rhett Parsons Joins the AnswerNet BPO Team

Europa Announces Employee Expansion

Bespoke International Reveals Record Breaking Growth

Localz Appoint ex-Verizon Connect MP as its New VP Of Sales EMEA

PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability

Mental Wellbeing Platform Designed to Tackle Workplace Burnout Scoops Prestigious People Analytics Award

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the CCaaS Market

Calabrio Announces Winners of Analytics Competition and ONE Awards at Customer Conference

transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS with Conversational AI

UK Trades Businesses Bounce Back From COVID, but Soaring Costs Mean One-In-Eight Fears Failure

New Calabrio Report Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021

Kore.ai Launches SmartAssist, the World’s First AI-Native End-to-End Contact Center as-a-Service Solution

Reputation Study Finds that Hospitality Consumer Journey is Centered on Digital Reputation

Chrome OS Offers Fully Integrated Solution for Contact Centers

CX Webinar: Driving Customer Lifetime Value with Effortless Experience

Loyal Customers Are Worth 22X More Than Average Customers According to New Retail Report

Late Delivery Is the Number One Complaint Made by Customers to Couriers on Twitter