egain tech
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • About CSM
  • Subscribe
  • Privacy

Customer Service News

Calabrio Extends Cloud Workforce Engagement Management Capabilities in Southeast Asia

Yext Adds New Zendesk Integrations to Bolster Customer Support Offerings

Avtex Hires Brian Lannan as Vice President of Retail Experience

Tom Peace Appointed MD of The Loyalty People

Contact Centre Agent Productivity and Satisfaction Directly Tied to Customer Sentiment

PCI Pal Solutions Now Available as a Premium App on Genesys Appfoundry

Europa Reveals £1m Infrastructure Investment

New Research Shows That Smart Sellers Can Step in to Avoid 9 Out of 10 Bad Reviews

Capita Expands Partnership with Southern Water to Deliver New Customer Service Technology

Halfords Deploys 8×8 SecurePay Powered by PCI Pal

ControlUp Launches Work-From-Anywhere Platform to Maximize Productivity for Today’s Distributed Workforce

Workbooks Adds Enhanced Data Quality Capabilities to Its CRM Suite

Connect Assist Launch First Sign Contact Centre Service

Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market

British Horse Society Charity Selects PCI Pal to Manage Secure Payments

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

The Biggest Challenge for Companies: Lack of Customer Knowledge

PCI Pal Appoints Mufti Monim as New CTO

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 8
  6. 9
  7. 10
  8. 11
  9. 12
  10. 13
  11. 14
  12. ...
  13. 30
  14. »
CX Survey
egain knowledge management
RWS Tridon Docs
Streem customer support
Subscribe




Latest Articles

  • Where Do Customer Service and Cybersecurity Intertwine?
  • How Has Technology Helped to Improve Consumer Business Management?
  • The Ultimate 5-step Detox Programme for Contact Centre Health
  • How CX Insights From Automated Tagging of Support Tickets Help Product Managers
  • Stirling Electrical Transforms with BigChange Mobile Working Tech

Customer Service News

  • Nearly Half of Global Consumers Frustrated by English Language Internet and Technology
  • PCI Pal to Speak at CIO Watercooler Live London
  • TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore
  • Employers Are Stepping Up As 53% of Frontline Colleagues Report Symptoms of Stress
  • New Research Shows Organisations Are Failing to Grasp Customer Interaction Needs

Knowledge Base

  • How Email Software Helps Sales Teams Improve Their Relationships with Clients
  • How New York-Based B2B Market Research Companies are Helping Firms Navigate a Post-Pandemic Market
  • What is a Board Portal and How Does it Help with Document and File Sharing?
  • Taking Care of an Elderly Relative: Your Options
  • The Importance of Choosing a Reputable Contractor for Your Home in the UK
  • Crypto Slot Volatilities: The Necessities Gamers Must Know

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

Categories

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2023