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Customer Service News

Calabrio Extends Cloud Workforce Engagement Management Capabilities in Southeast Asia

Yext Adds New Zendesk Integrations to Bolster Customer Support Offerings

Avtex Hires Brian Lannan as Vice President of Retail Experience

Tom Peace Appointed MD of The Loyalty People

Contact Centre Agent Productivity and Satisfaction Directly Tied to Customer Sentiment

PCI Pal Solutions Now Available as a Premium App on Genesys Appfoundry

Europa Reveals £1m Infrastructure Investment

New Research Shows That Smart Sellers Can Step in to Avoid 9 Out of 10 Bad Reviews

Capita Expands Partnership with Southern Water to Deliver New Customer Service Technology

Halfords Deploys 8×8 SecurePay Powered by PCI Pal

ControlUp Launches Work-From-Anywhere Platform to Maximize Productivity for Today’s Distributed Workforce

Workbooks Adds Enhanced Data Quality Capabilities to Its CRM Suite

Connect Assist Launch First Sign Contact Centre Service

Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market

British Horse Society Charity Selects PCI Pal to Manage Secure Payments

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

The Biggest Challenge for Companies: Lack of Customer Knowledge

PCI Pal Appoints Mufti Monim as New CTO