Quickline Speeds Up Customer Service in Contract With Makepositive

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Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group.

Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications.

The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services to its customers.

Makepositive will work closely with Quickline to help them harness the feature-rich, industry-specific capabilities of Salesforce Communications Cloud, to enhance field services, improve customer support, and streamline inventory and van stock management.

“At Quickline we are committed to bringing reliable broadband to rural areas with the fastest speeds available. To provide the best service to our customers it is important that we work as efficiently as possible. With makepositive and Salesforce Communications Cloud we’ll be able to enhance operational efficiency and accelerate service delivery to our customers, wherever they are,” commented Sean Hancock, Head of Systems at Quickline.

With the implementation of Salesforce Communications Cloud, makepositive will prioritise three key transformations:

  • Enhance the efficiency and effectiveness of field services, ensuring timely and high-quality service delivery to customers.
  • Use data-driven insights to optimise inventory and van stock management, and achieve efficient stock levels, reduce costs, and minimise stockouts.
  • Utilise the solution’s comprehensive customer engagement capabilities, to deliver personalised and seamless support experiences.

“At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

“Salesforce Communications Cloud provides powerful tools specific to the needs of telecommunications providers that, combined with the extensive experience of our experts, will help Quickline to transform business-critical operations and create a roadmap for accelerated growth.”

About Quickline Communications

Quickline Communications is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities in the North of England and beyond.

The business has invested in a market-leading hybrid network, utilising fibre and 5G wireless technology to provide rock-solid, reliable broadband without compromising on speed.

With hundreds of miles of fibre, hundreds of wireless masts and a UK-leading 5G standalone network, Quickline has created Britain’s most powerful hybrid network.

Quickline is on a mission to reach places other internet service providers leave behind. By connecting outlying communities, Quickline is closing the digital divide that has left so many people and businesses outside urban areas in desperate need of improved internet access, while cities are well served by multiple providers.

To find out more about Quickline, visit www.quickline.co.uk

About makepositive

makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008. With over 1800 successful project deliveries so far, we have a wealth of experience across the entire Salesforce platform, helping companies across industries transform and accelerate time-to-value.

About Sabio Group

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.

The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

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