Liveops, a leading provider of outsourced customer service solutions, has been awarded two Gold Stevie® Awards in the 19th Annual Stevie® Awards for Sales & Customer Service.
The awards were received for Customer Service Training or Coaching Program of the Year and Best Customer Satisfaction Strategy, recognizing Liveops’ commitment to exceptional customer experiences through innovative programs and strategies.
“These awards validate the transformative impact of our customer service strategies,” said Amy Frentz, VP of Operations at Liveops. “By leveraging AI-driven onboarding and continuous certification, we empower agents with the skills and knowledge needed to exceed customer expectations. Our commitment to ongoing innovation in agent learning and development is a key driver of our success.”
Utilizing the company’s award-winning training, the company has slashed certification time by 20%, boosted first-call resolutions by 10%, and increased customer satisfaction scores by a whopping 15%—outperforming the competition.
“For over 25 years, Liveops has been a trusted BPO partner, pioneering a revolutionary workforce model that redefines scalability and flexibility in customer service,” said Greg Hanover, CEO of Liveops. “Winning these Stevie Awards highlights how our model solves one of the most common industry challenges— planned and unplanned call volume fluctuations —while maintaining SLAs and exceptional customer satisfaction. Our solution allows businesses to scale over 1,000% to meet seasonal demand without compromising quality. We provide an unmatched level of agility and performance, ensuring our clients never have to choose between efficiency and exceptional service.”
Liveops offers flexible customer service solutions with a global network of on-demand agents, achieving higher first-call resolution rates and satisfaction scores compared to industry standards.
The company has received various accolades and awards, including recognition as a Best Place to Work and multiple Stevie Awards for Sales & Customer Service, solidifying its commitment to excellence and maintaining a high-performing work culture.
