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Customer Service News

Meet the Science Superstars of Customer Service!

More Candidates Needed for Customer Service jobs

CX Pros to Advance Careers and Programs at New Training and Certification Event

Association of Convenience Stores Launches Guide for Retailers on Welcoming Disabled Customers

C-Level Telco Speakers to Share Views on Implementing a Successful CEM Programme

Customer Experience Management Experts to Gather in Dubai

Got a Complaint? New Solution Tackles Customer Grievances Head-on

Top 15 CRM Software Awards 2015/16

Customer Engagement Index Reveals How Customers Interact with Brands

Supplier Self-Help Delivers Substantial Savings for Retailer

marcus evans to host the 3rd Annual Utility Call Center Operational Excellence Conference

Cognito Appoints Laurent Othacéhé as CEO

Eptica Achieves Magic Quadrant for the CRM Customer Engagement Center (CEC) Placement for Second Year

Service Desk Institute (SDI) Makes Three Key New Appointments

Gas Distribution Network Wins Customer Service Award

Recruitment Open Day to be Held for 300 New Jobs

Confirmit Announces 2015 Ace Award Winners

84% of Customers Stop Doing Business Following a Bad Experience

CX Innovation Awards Presented at CXPA Insight Exchange

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
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  • Why Customer Service Matters More Than Ever in Logistics and Distribution
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Customer Service News

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Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
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  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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