Despite a massive growth in job vacancies, the customer service industry faces reduced candidate choice.
Statistics from CV-Library, a UK job board, have revealed that whilst 2015 has seen a significant rise in customer service jobs, application rates have failed to maintain the same growth, resulting in dwindling candidate choice for businesses.
Latest figures from the job site’s database have highlighted that job postings in the customer service industry have risen by 58.1% in the last year. The North East of England saw the biggest explosion in job growth with a 65.1% increase year-on-year, while the slowest occurred in East Anglia.
Despite impressive job growth across the nation, the number of job hunters applying for roles in the sector has failed to maintain pace, resulting in
an overall deficit if 12% in terms of the number of applicants per role.
This is concerning news for businesses. Whilst a customer service jobs could expect to receive 39 candidates per vacancies in July 2014, comparable data for July 2015 shows that this number has reduced to 34, meaning businesses have less choice during the selection process.
Lee Biggins, founder and managing director of CV-Library, said:
“The customer service industry is falling victim to a growing trend. As jobs are on the rise, applicants can afford to be more selective in their job search. With the recent decline in applications per role it’s clear that businesses need to become savvier at attracting new talent to their organisations.”
“Lately training opportunities are high on candidate priority list when considering new roles. our recent survey revealed that 92.1% of customer service professionals rate training programmes as very important when considering new employment opportunities. These statistics show that offering robust training opportunities from the outset could be a useful tool for organisations looking to attract more candidates to their vacancies”.
The good news is CV-Library has over 1.1 million job hunters seeking customer service jobs, meaning there are plenty of candidates available to fill roles.