Fast growing digital transformation partner Agilisys will host a week of celebrations to raise awareness of customer service and the vital role it plays in successful business practice.
Agilisys Contact Services, the customer service division of the company, will mark National Customer Services Week between 5th and the 9th of October across its contact centres around the UK.
Each contact centre will be taking part in games, fundraising activities and competitions to focus on areas such as ‘know your customer’ and employee engagement, with the week culminating in a cross-site fancy dress competition to recognise the ‘everyday heroes’ of customer service.
Agilisys manages over 12million customer interactions every year through digital, voice and face-to-face channels, working closely with our national and local partners to deliver first-rate customer service.
The Agilisys Contact Service provides customer service for councils and boroughs across the UK, including Hammersmith & Fulham, Barking and Dagenham, Rochdale, Westminster and North Somerset Council, providing direct access to services and delivering better outcomes for citizens.
Agilisys also works with the Ministry of Justice to deliver the Civil Legal Advice (CLA) Operator Service on behalf of the Legal Aid Agency (LAA) to determine whether individuals qualify for legal aid.
They also provide essential grant administration services for leading UK charity Save the Children’s Eat, Sleep, Learn, Play programme and the UK’s largest advice provider Citizens Advice, handling sensitive and complex calls and enquires relating to Consumer and Energy Advice from the general public.
Richard Hanrahan, Director of Customer Service at Agilisys said:
“National Customer Service week is a great opportunity to recognise the tremendous work done by our front line customer service professionals every single day. Our teams work extremely hard with our clients to provide easier and faster access to information and removing barriers to service, keeping pace with the rapid adoption of new technology and rising customer expectation.
We will use National Customer Service Week to highlight the great work already being done, the benefits that are being delivered and to celebrate the difference that offering great service can make to somebody’s personal situation.”