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Customer Service News

TeamSupport Grab Stevie Award for Customer Service

Fusion Contact Center Helps Sunderland’s Next Generation

AsiaInfo Nominated In Telecoms Awards

Companies Losing out due to Poor Customer Feedback Measurement

Contact Centers Still in the Quality Monitoring Dark Ages

Best Practice Customer Operations Guide Out Now

iAdvize Launches Live Chat Solutions in the UK

CustVox Launch Free CEM Maturity Assessment Tool

Agent Link’s Customer Satisfaction Levels Reach All-Time High

Home Deliveries Optimized for the Holiday Season

Altitude Software Provide World-Class Contact Centers in Eastern Europe

Amazon Continues to Raise Customer Satisfaction levels

AirRoad on LAA Merit for Service Excellence

Amazon Opens New Customer Service Center

Aito Technologies Evaluated in CEM Report

Aito Leads the way for Customer Experience Analytics

Alfa Wassermann Selects Sales Vision Pharma CRM

Airports Track Passengers to Improve Customer Service

Aito Customer Experience Analytics Updated

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Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
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Customer Service News

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Knowledge Base

  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
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Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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