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Customer Service News

Twelve Finalists Compete in 2016 Customer Contact Innovation Awards

CGS Acquires Mas Cerca Contact Center

Brands are Failing at Personalized Customer Experience Finds hybris Study

Telecoms Need to Find More Ways to Help Customers

Connecticut Water Emails Photo On Route to Customer

Web Chat and Wallboard Added to Intelecom Cloud Contact Centre Solution

Facial Expression Recognition Delivers Valuable Customer Sentiment Insights

Blackboard Leverages SDL Customer Experience Cloud to Help Serve Customers

Customer Expectations and Staff Retention Are Biggest Challenges to Outstanding Service

Genesys Selected to Join G-Cloud 7 Framework

Marks & Spencer Top for Customer Loyalty According to Survey

Telecoms and Local Authorities Bottom of Customer Service Charts

Grass Roots Recognized as Best Place to Work

The Phone Co-op Wins Best Consumer Facing Award

Customers Not Impressed With Black Friday and Cyber Monday Customer Experience

Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive

Email Better than Social Media for Retail Customer Service

Red Funnel receives the ServiceMark Accreditation from The Institute of Customer Service

Customer Feedback Drives Growth for Hitachi