Motorway and Business Systems Scoop the Partnership Award at The Forum 2024 Awards

Awards ceremony

Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the winners of the Partnership Award at The Forum’s prestigious 2024 Awards.

The Forum, which is focused on raising standards in customer operations, hosts the annual awards to showcase successful initiatives in customer operations. It includes recognising innovation and best practice across five categories: Transformation and Innovation, Partnership, Planning, Data Analytics & Insights, and Improvement & Quality.

Business Systems and Motorway were awarded the Partnership Award in recognition of the value achieved through the collaborative relationship, which has seen Motorway experience significant improvements in its Workforce Management (WFM) and Planning operations.

This has included improvements to adherence, a considerable increase in the efficiency of internal processes, such as self-scheduling daily activities or lodging holiday requests. It has resulted in the fostering of a more positive work environment overall resulting in greater employee satisfaction and improved customer service.

Cameron Croxson, Workforce Planning Manager, Motorway, said: “I’m absolutely thrilled that the collaboration between Business Systems and Motorway has been recognised at The Forum Awards. Since working with Business Systems, we have witnessed considerable business impacts, including saving agent positions, a reduction through schedule adherence and new workforce management processes, and the time spent on manual administrative tasks has been cut significantly.”

Adds William Davenport, Chief Sales Officer, Business Systems Limited: “We are very proud to have been recognised by The Forum Awards’ judges for our work with Motorway to improve its Workforce Management and Planning capabilities. Since early 2023, our specialist Workforce Engagement Management team has supported the implementation of Calabrio into Motorway‘s infrastructure, which has led to terrific results. From day one, we have taken a consultancy-led approach, to understand their goals and create a solution that would help them achieve these. The results speak for themselves, and we are delighted The Forum judges have recognised our collaborative efforts and outcomes.”

The partnership between Business Systems and Motorway has also received a partnership accreditation by The Forum, in acknowledgement of their commitment to further share their learnings with the wider Forum community at its forthcoming Best Practice Showcase events during 2024.

For over 35 years, Business Systems has been at the forefront of providing cutting-edge compliance solutions to Top Tier Banks and Financial Institutions. In recent years, emerging as a leader in communication solutions that support organisations to transform their CX strategies.

The company’s focus areas include cloud communications and customer experience solutions for contact centres, Workforce Engagement Management solutions, as well as Monitoring & Compliance solutions, encompassing voice recording capture and interaction recording management.

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