Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service management software.
Using BigChange, Morgans has achieved the highest levels of automation with the platform underpinning every aspect of the business including workforce management, customer communications, reporting and invoicing. BigChange has also removed the need for home-based engineers to visit head office on a regular basis with digital job sheets, automated scheduling and up-to-the minute stock control, saving Morgans both man hours and mileage.
“Right from the outset I knew the only way to grow the business sustainably was with automation, and BigChange ticked that box and more,” commented Steven Morgan, Director of Morgans Plumbing and Heating. “Before BigChange we were little more than a one-man band, with paper worksheets and no control of workflows, stock or costs. We now cover mid and north Wales, Shropshire and Cheshire and have plans to expand further up the west coast to Scottish borders and further down into south Wales and the Cotswolds. This ambitious expansion simply wouldn’t be possible without BigChange.”
Morgans is a Gas Safe and OFTEC registered, and Worcester Bosch accredited, family run business, which installs, services and repairs all oil, gas and LPG appliances. Based in Welshpool, Morgans specialises in boilers – gas oil and LPG, can provide expert advice for oil tank, planning, installing and maintaining, and are on hand 24/7 for all emergency plumbing requirements.
Morgans selected BigChange after an exhaustive market review of available solutions during which different packages were benchmarked against an extensive wish list of requirements. Having been using the job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence in one simple to use and easy to integrate platform, for some time, Morgans is under no illusion as to the important role the platform has had in the business’ geographical expansion and positive customer feedback evidenced with consistent 5 star reviews.
“BigChange has been a critical part of our success so far,” continued Morgan. “It saves us time and money every single day allowing us to focus on what we do best – which is being available to deliver the highest service possible, in the shortest amount of time and with the tools and stock we need to do the job.”
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.