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Customer Service News

Yellow.ai Unveils Orchestrator LLM for Enhanced, Natural Customer Interactions

Sprinklr Unveils AI-First Approach to Capturing Customer Feedback Through Surveys

ServiceNow and Genesys Partnership Promises Next-Level Customer and Employee Experiences

Unlocking Customer Service Excellence Through Innovative Technology

Avaya Expands Its CX Services with the Acquisition of Edify

Zenarate Launches Next Evolution of Skill-Based Learning for Customer-Facing Agents

Graphisoft Recognised for Its Business Transformation Investment in Project with Sabio Group

Worlds Colliding: The Future of Productive Conversations with AI, CRM & Data

Sabio Group Launches New WFM e-book to Optimise Today’s Contact Centre Workforce

Delivering Exceptional Experiences In The Real World

DSSL Rolls-Out BigChange Mobile Field Service Management System

Demand for Mental Health Support Surges – What Can Employers Do?

Sabio Group’s New E-Book Redefines the Role of CRM in Customer Experience Transformation

D2 Launches Facilities Management Division with BigChange

Customer Driven And Calabrio Form Partnership In Australia

BigChange Begins AI Developments with Productivity-Boosting Email Generator

BigChange Announces Awards to Honour Women in Field Service

Newly Launched Website Leads the Way in Vulnerable Customer Support Training

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)