Customer Service News

Lack of Preparation for AI Implementation Can Lead to Long-Term Failings

Keep Calm and De-Scope! PCI DSS Compliance for Contact Centres

Cake Calamity Proves Canity’s Value in a World of Crummy Customer Service

WBR Announces Full Agenda and Speakers for Field Service Amelia Island Conference

State of Customer Service Report – Microsoft, KLM and 500+ Leaders on the Future of Customer Service

Webinar: How Microsoft and Travelzoo Reimagine Customer Service

How Philanthropy Will Promote Customer Engagement and Boost Your Business

Consumers Ditch Businesses Following Poor Customer Service

Building Employee Financial Wellness Enhances Employee Retention

Global State of Customer Experience Survey 2018

The Importance of Improved Customer Experiences within the UK Banking Sector

Out of Touch and out of Business: The Universal Problem of Poor Contactability

Airline Customer Satisfaction Scores Fall In 2018

Jackson Receives Prestigious Awards for Contact Center Excellence

Southwest Airlines Ranked Top for Customer Experience

Miller Homes Scores Five Stars for Customer Satisfaction

Less than 10 Percent of Customers Say They Always Receive Excellent Service

Helping Shape Customer Experience in the Utilities Sector

UK Tops the ‘Smile’ Ranking for Customer Experience

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