Customer Service News

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Ava the Chatbot Replaces AirAsia Call Centers

Poly Introduces New Contact Center Solutions to Enhance Customer Satisfaction

More Than 500 IT Professionals Chose Their Preferred Customer Service Management Vendors

Severn Trent Scoop Online Customer Service Awards

Subscan Transforms Field Operations with Bigchange Mobile Technology

Nemesysco Emotion Analysis Technology Improves Japan Call Center Operations

Webinar: The Future of Customer Service – Trends to Test in 2020

Northern Gas Networks Triple Triumph at Global Customer Experience Awards

Housebuilder Redrow Named Social Customer Service Team of the Year

AI Tips From BT, HSBC, Google, Deutsche Telecom and More

TeamSupport Reports Increased Adoption Among Enterprise Customers

Axis Group Achieves ServiceMark Accreditation from the Institute of Customer Service

Brazilian Healthtech TNH Health Develops AI-Powered Chatbot for Mental Health

Consumers Willing to Make Messaging Their Primary Means of Contacting Customer Support

Insurers Neglecting Customer Service on Digital Channels

The ‘Uberization Event’ – London – 26th September 2019

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