Customer Service News

2021 Predictions on the Future of Voice Technology

2021: The High Street Lives on 

Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies

Excellent Ratings Sees EDF Reappoint Kura to Provide Customer Services

Free Webinar: Meeting Consumer Demands for Frictionless Support

Localz Close £2M Funding Round to Support Business Post-COVID

PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards

Belgian CX Specialist Premium Plus Opens Office in the UK

Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded

Intercom’s New Research Reveals 5 Transformative Customer Support Trends

Customer Service and Experience Summit 2020 – Free Pass

Sunbelt Rentals Transforms Business with BigChange Mobile Technology

Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

Free Webinar: Voice of the Customer with TGI Fridays & More

Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

Webinar: Reduce Cost by Connecting With Customers More Easily

Introducing ‘Love2shop Contactless’ the B2B Gift Card That Rewards Staff and Customers Digitally

ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks

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