A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business.
Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. The £10 million turnover company operates a fleet of more than 20 Ford Transit Custom vans for its mobile engineers. Quora uses the BigChange field service management software which it says is enabling it to win new public sector tenders.
Craig Firth, director and co-founder of Quora Group, said, “BigChange is definitely a sales tool for us and has helped us to grow the business. We work primarily in the public sector, with contracts predominantly in healthcare and education. In these environments there is a high level of compliance and documentation required. BigChange enables us to offer a far higher level of service in terms of digitised, evidence-based compliance and reporting than a company that still uses a paper-based system. It has been a big advantage for us in terms of winning and delivering these public sector contracts.”
The North Tyneside company started out in 2005 servicing and installing gas boilers but has grown from a father and son operation into a thriving business with more than 50 direct employees. “Part of that growth has been down to BigChange,” added Craig. “We use it across three of our four divisions, and it has helped us scale quickly. It is a simple product to use but it has so many functions and our clients love it.”
Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions. A complete, simple to use and easy to integrate platform bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence, BigChange allows for all job scheduling and reporting to be done digitally, eliminating the need for mobile engineers to visit the office to pick up or drop off job cards. Rugged PDAs are also used to record job completion, including photographic evidence.
“The ability to adapt the work sheets is a great feature of the software,” said Craig. “We have just won a big contract for a local authority, and that includes specific documentation that they want us to use. I can create a worksheet in BigChange and provide them with a document that is exactly what they want.”
Quora also uses live tracking for its emergency call-out service. “We have service level agreements that require us to respond to emergencies within a certain time frame,” said Craig. “With BigChange we can see the locations of the engineers in real time, identify the person who is closest and has the right skill set to respond to the call-out, then inform the client with an accurate ETA.”
Quora Group has three ISO accreditations: 9001 (quality management), 14001 (environmental management), and 45001 (health and safety). BigChange has helped it achieve all three. “As part of our ISO management system we use BigChange to monitor and measure the greenhouse gas emissions from our vehicles,” added Craig. “It also helps with our health and safety management, because we can easily provide evidence that we have done what we said we were going to do.”
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.